19 SLA Jobs in Scotland

confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »

and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to date and in hand at the end of each … resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication skills Ability to obtain Enhanced CRB, BPSS more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA’s to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and more »

insights Experience of leading an IM/Data/BI team Experience of engaging with cross functional teams to deliver on time as per SLA’s/project timescales Hands on Service Delivery, Program Delivery and Operations experience Ability to manage multiple priorities in a deadline orientated environment A critical more »

and technical support services to customers, and assist with the administration of service desk systems Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met Prepare and maintain process documentation in line with our quality policy Responsibilities for performance and mangement more »

fully supporting our customer. Key responsibilities: · Supporting web-based applications that are developed in-house · Responding to all customer support incidents within the agreed SLA timescales · Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress · Fully investigating the more »

confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in more »

to support on an industrial automation system adhering to schedule, deadlines and budget of the project, ensuring quality, safety and performance in line with SLA's. Key Responsibilities - Senior Control & Instrumentation Engineer (C&I): - Project Initiation, System Design: Analyse, verify, complete and translate the User Requirements Specification into Front End more »

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. more »

confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in more »

service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support requests are up to date and in hand at the end of … of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. •Excellent communication skills •Ability to obtain more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »

the UK. Application Support Analyst Glasgow/Hybrid £25,000 - £30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking, and database errors. Analyse log files and escalate to level 3 where appropriate. Document troubleshooting steps more »

troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues more »

software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid more »