Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Stork Technical Services UK Ltd
role, if unsure ask your Line Manager Work in partnership with HSEQ on any HSEQ matters Work in accordance with your departmental HSEQ ServiceLevelAgreement Understand and adhere to the Safer Together behaviours Ensure robust processes of work management and assurance are in place across their Product Line(s more »
experience, to stretch and develop you within your role, enabling you to be the best you can be. You will be responsible for: + SLA performance via the Direct Supply programme + Customer experience from point of order through to delivery + Pipeline management of the Business Centre order bank more »
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
Mother Technologies
the respect of your colleagues by being methodical, calm under pressure, logical in your approach to troubleshooting, eager to satisfy project deadlines and target SLA's. You will be confident and possess excellent personal communication skills. You will want to develop and become a recognised master of your profession. Mother more »
critical M&E assets Complete condition monitoring of critical M&E and IT assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the more »
ensuring appropriate cover Undertake ownership of Incident, Request, Change and Problem Management processes Ensure service quality and customer service expectations and ServiceLevelAgreement (SLA) achievement Provide activity progress updates to IT stakeholders Promote and manage Continual Service Improvement (CSI) initiatives What to bring Experience of leading a technical support more »
Reference:/AA/26-02/1086/4 Job Title: PPM Administrator Salary: Competitive Working Hours: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to more »
learnt are documented and tracked in the ISMS to completion. The role is responsible for the monitoring and management of appropriate ServiceLevel Agreements (SLA) for the service functions within their control, incl. leading and managing said SLAs The role will support the GRC Lead in the governance of relevant more »
project requirements and technologies. Additional Information Working closely with the Financial Planning and Analysis (FP&A) functions, JPMorgan Chase, you will work under tight SLA’s, to process and aggregate data and produce critical risk and financial reports. ABOUT US J.P. Morgan is a global leader in financial services, providing more »
any tools, processes, teams and systems Legal compliance, working closely with the legal team in key projects such as updating T&C’s and SLA documents Working with stakeholders across the business to understand their challenges, how you can help to solve them and ultimately increase profitability Streamlining the onboarding more »
application delivery and troubleshooting issues. - Mentor and educate the deskside support apprentices to improve their skills and first-time fix rates - Working within challenging SLA's and following escalation paths to the leadership team and product specialists promptly when required. To be considered please send across an updated CV. Due more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and up to date knowledge of products and solutions offered by the company + Sales support through participation in demonstrations + Sales support through SLA reporting and participation in customer SLA and KPI reviews + Ensuring continuity of coverage of support to customers, including performing these activities as needed About more »
calls, email, service tickets, and dispatched requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window * Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC more »
calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC more »
with organisational objectives. The ideal candidate will need to have the following background; Operational experience leading Service Management Previous process management experience Experience in SLA & reporting set-up Knowledgeable in ServiceNow Ability to facilitate Agile requirements gathering Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills more »
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Be-IT Resourcing Ltd
enquiries as part of a small team of staff, to deliver and communicate a professional high-quality servicelevel to end users within agreed SLA’s Routine server maintenance and monitoring Liaise with 3rd Party suppliers and escalate support tickets through the relevant teams while keeping the customer informed. Management … requests in ConnectWise ensuring all notes and details are up to date and accurate. Adhering to formal processes Management of time in line with SLA, agreements, and billable hours. Liaise with 3rd Party suppliers as well as Tier 3 and escalate support tickets and Change requests through the relevant teams more »
PA4, Scotstoun, Glasgow City, City of Glasgow, United Kingdom
North
compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Meeting client KPI and SLA requiremnets Creating a production schedule Estimating the budget, cost and quantity of materials, human labour and other tools necessary for the completion of the project more »
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Be-IT Resourcing Ltd
enquiries as part of a small team of staff, to deliver and communicate a professional high-quality servicelevel to end users within agreed SLA’s Routine server maintenance and monitoring Liaise with 3rd Party suppliers and escalate support tickets through the relevant teams while keeping the customer informed. Management … requests in ConnectWise ensuring all notes and details are up to date and accurate. Adhering to formal processes Management of time in line with SLA, agreements, and billable hours. Liaise with 3rd Party suppliers as well as Tier 3 and escalate support tickets and Change requests through the relevant teams more »
Dell Desktops and Laptops, KVM switches, Routers Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance - printers, scanners Be SLA focused and familiar with call management products Familiarity with support procedures, scripts, and processes Proven troubleshooting skills Awareness of Payment Card Industry (PCI) compliance would more »