1 to 25 of 101 Permanent SLA Jobs in the South East

resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident more »

requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills.If you are interested in discussing this position further or similar roles don't hesitate to get in touch with more »

process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »

trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »

will be implementing and monitoring business processes. Daily duties and responsibilities include SITS coding for both client and distributed access, deliver work within established SLA's for the Systems area and to develop enhancements to such standards collecting and developing complex IT functionality. You will also skill share to more more »

of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.Be a point of escalation for first line support calls.Have a high level of technical ability which you are happy to share within a team more »

ServiceNow & FreshDeskWithin a commutable distance to Central London and happy to commute dailyStrong customer-focused skillsA process-driven, meticulous individual who can adhere to SLA targetsDesirableExperience with MDM tools for MacOS and iOS such as JAMF, Okta or AddigyMSP or Financial Services experienceRelevant certifications from vendors such as Jamf or more »

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »

analyzes research scope, define project needs• Designs research approach and strategy, define milestones, timelines, and KPI• Documents end-to-end workflow, RACI, SOP, and SLA as required• Dives deep and analyzes data from various sources and iterate the mechanisms as needed• Identifies opportunities to make the workflow more efficient and more »

production issues effectively.Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency.Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and enhancement.Develop more »

performing a mixture of implementation, maintenance and operational support across the business.You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support.You will build relationships with other teams and users to understand the requirements and improvements that can be made.Key SkillsYou more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »

strategies to meet and exceed targets. Overseeing the delivery of projects within your area of specialisation, taking a lead role in their success. Ensuring SLA's are met, driving operational excellence. To be a successful Team Leader/Supervisor (Customer Retention) you must have: Proven experience as an effective team more »

and firmware issues on various forms of equipmentConfiguring, deploying and support of network equipmentAdhering to strict policies and processes around security and data protectionEnsuring SLA requirements and Customer Satisfaction metrics are on or above targetCreating and maintaining comprehensive and meaningful updates within the ticket handling systemsEnsuring the escalation process is more »

in the longer term including refresh, upgrade, and replacement projects.Key Responsibilities:Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris.Resolve incidents within SLA targets and manage problem procedures.Monitor system health using tools like Splunk, Prometheus, Opsview.Design, procure, and commission new/upgraded platforms.Provide consultancy and support to other more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the followingFlexible working either hybrid or remote depending to location more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

details are captured in line with Service Desk standards.Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as more »

on the client and full JD.Responsibilities/Essential SkillsTo receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner.To receive, assess and complete patching/de-patching requests as well … as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.Ensure more »

relationshipsOverseeing the Service Desk Manager and Audio Visual teamEnsuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA’sGaining an understanding of stakeholder AV requirementsOverseeing the Network Engineer to support the optimisation of network infrastructure and wireless networksCollaborating with the IT Trainer to … and knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivityAbility to ensure SLA’s are met/exceededFor further information, please apply. Due to the high volume of applications, we are not able to respond to all enquiries. more »

Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »