Platinum Jubilee Business Park, Hopclover Way, Ringwood, England
HEALTHCARE COMPUTING LTD
remediation is not possible. Role Customers (Internal/External) Ensuring phone calls are answered within required SLAs Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial more »
BLOXHAM BUSINESS CENTRE, BARFORD ROAD, BLOXHAM, BANBURY, England
MIRRORSPHERE LTD
Role Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively Update tickets in real-time to ensure SLA deadlines are met Set up computers for new users Set up user accounts and profiles on computers Provide a high level of customer service through more »
Your duties and responsibilities in this role will consist of: To learn and develop technical skills Support the Technical Support Engineer Answer tickets within SLA Create knowledge articles Learn all products used Learn about the implementation cycle Learn about the Sales process Learn about the development lifecycle Maintain and Improve more »
Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
DARKE & TAYLOR LIMITED
checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your more »
