Kingston Upon Thames, Surrey, South East, United Kingdom
Kingston University Service Company Ltd
by KUSCO. Maintain and continuously improve KUSCO's planned preventative maintenance (PPM) system, ensuring appropriate activities and schedules are maintained to meet statutory compliance, SLA and service contract obligations. Assist in long term maintenance planning using recorded asset condition and life cycle data, including updates to KUSCO's prioritised project more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
NTT Global Data Centers EMEA UK ltd
of the CFM site operations team Oversight of mechanical vendors HVAC delivery. Ensuring that all and any statutory and contractual deliverables are achieved within SLA Responsible for authoring and the oversight of mechanical MOP/SOP/EOP regardless of source Responsible for ensuring that all and any relevant RAMS more »
Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »
are meeting the companys service levels. As the Service Desk Manager you will be: Leading a team and its response based on ticket priority, SLA and other operational factors. Assisting the Head of Support Services to coordinate the flow of tickets within your team Actively encouraging the engineers to work more »
ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic more »
Basildon, Essex, South East, United Kingdom Hybrid / WFH Options
SYSTEM C HEALTHCARE LIMITED
ITSM tool - JIRA Investigate incidents related to the products Use initiative to process and prioritise faults according to incident type and in line with SLA Correctly assign calls to resolver groups or individuals in line with process in a timely manner Author knowledgebase articles for both internal staff and customers more »
internal and external roles Ensuring that an up to date and comprehensive record of all candidates is maintained which satisfies legal, audit and ServiceLevelAgreement requirements. Create a Preferred Supplier List Continuously monitor agency usage Ensure that employment offers are made to candidates after gaining appropriate approval and lead more »
Basingstoke, Hampshire, South East, United Kingdom
Unisys
IMAC). As part of this fast-moving team, you'll seamlessly navigate multiple ticketing systems across diverse client contracts, ensuring strict adherence to SLA & KPI benchmarks. You'll step in to cover dedicated site engineer absences, managing Service Requests, Incidents, and IMACs. Your role will involve proactive communication with more »
tasks will include: Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within servicelevelagreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements more »
Chichester, West Sussex, South East, United Kingdom Hybrid / WFH Options
Zenzero Solutions
e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure more »
IMAC). As part of this fast-moving team, you'll seamlessly navigate multiple ticketing systems across diverse client contracts, ensuring strict adherence to SLA & KPI benchmarks. You'll step in to cover dedicated site engineer absences, managing Service Requests, Incidents, and IMACs. Your role will involve proactive communication with more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
TSYS Managed Services
service levels and business targets. Manage day to day activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLA Participate in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue more »
High Wycombe, Buckinghamshire, South East, United Kingdom
5G Communications Ltd
to a call logging process Password resets/mail routing/new accounts etc. Logging customer queries and meeting SLAs Updating existing tickets with SLA time Remote IT Maintenance for customers Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches … designated EUC devices, both software and hardware, including peripherals and their associated drivers. Onsite Project installation work Escalate when needed to in accordance with SLA Education & Qualifications: A Levels A+, N+ or Microsoft MCSA/MCSE optional Other requirements: Have previous IT remote telephone support experience Driving licence Fluency in more »
Lead Shift Engineer Salary - £48,000- £52,000 Location - Slough As the post holder, you will be expected to have an extensive understanding of Critical Facilities/Data Centre infrastructure (Mechanical, Electrical, Plumbing & associated assets). As the lead member more »
Watford, Hertfordshire, South East, United Kingdom
Frontline
a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »
*Intega IT Recruitment Ltd*I.T & Technology Recruitment Experts*
that are needed that are within your skill set. Key Responsibilities ● Engaging with clients and providing high quality service via phone or email. ● Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. ● Accurately recording and updating systems in line with the customer issue/requirements. more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Catch Resource Management
/vendor relationship skills (internal and External) Adaptability and willingness to embrace challenges Main Responsibilities: Ensure that all helpdesk calls are responded to within SLA’s. Escalate and co-ordinate with ERP support partner when required Perform on-site or remote analysis, diagnosis and resolution of complex ERP faults and more »
for the overall Service Desk activities • Monitor call queues and ensure that work is being completed in a timely manner • Manage and report on SLA performance • Ensure daily checks, reporting & resolving issues to the agreed procedure are completed • Ensure that hardware withdrawn from service is correctly recycled • Act as an more »
Reading, England, United Kingdom Hybrid / WFH Options
Kantar Media
members. Educate and encourage panel members in the correct use and care of the metering equipment. Work with our wider operational teams to ensure SLA’s and project deadlines are met on time. Investigate and trouble-shoot any issues. Liaise with the Panel Service Exec teams to ensure optimal servicemore »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Propel
customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Servicemore »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Henderson Scott
Carry out Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and SLA's. Provide management and support for internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations Operate seamless Client Onboarding/ more »
on various forms of equipment • Configuring, deploying and support of network equipment • Adhering to strict policies and processes around security and data protection • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target • Creating and maintaining comprehensive and meaningful updates within the ticket handling systems • Ensuring the escalation more »