tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »
ready for use Ensure IT security systems are working Hardware repair and replacement Resorting data Ensure tickets are logged, monitored and responded within the SLA Maintain IT Records Troubleshooting MS Office 365 & Microsoft Desktop Operating Systems Excellent communication Networking experience and or virtulisation (beneficial) iOS experience (beneficial) The suitable applicant more »
Southampton, Hampshire, South East, United Kingdom
Global Technology Solutions Ltd
for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring more »
Southampton, Hampshire, South East, United Kingdom
Experis
to resolve technical incidents, service requests, changes or problems relating to 'Data Services' portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »
