Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLAagreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »
To assist the Services management team by performing reasonable requests for additional duties as and when needed. To handle all required incidents within agreed SLA timescales, escalating where needed to ensure timescales are met. Be available to attend customer sites to support with the resolution of technical issues or to more »
of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring more »
Hereford, Herefordshire, West Midlands, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
the team to aid learning and proficiency Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Capable of being highly responsive and having a strong more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
ensure tickets are logged, prioritised and routed accurately. You will also be expected to provide Incident Resolution to support the First Time Fix ServiceLevelAgreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging and is an ideal starting point more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Taleo BE
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant will be responsible for the delivery of support more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal ServiceLevelAgreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third more »
come from a networking background. Excellent understanding of Service Management principles and ServiceLevel metrics. Proven track record of providing excellent customer service to SLA’s and experience of managing key customer relationships within a service management type role. Sound technical knowledge and understanding of IT/Network/Communications more »
Office (2010/365), Antivirus, Printers & Active Directory · Achieve both personal and team Golden KPIs targets such as customer satisfaction · Working in order of SLA and priority of tickets · System documentation Requirements · Great customer service skills · Positive and passionate about technology · Good problem solving skills · 1st Line level Experience with more »
City of Westminster, Greater London, United Kingdom
FDS
to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the ServiceLevel Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »
Employment Type: Permanent
Salary: £32000 - £36000/annum + £4,000 London Allowance
Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »
monitoring of systems and environments compliance monitoring and proactive/reactive management of issues of escalated colleague service requests or incidents as assigned within SLA 1st Line support/Service Desk in busy periods new hardware such as PCs, Laptops, iPhones and iPads. end user compute support tasks with 3rd more »
Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »
systems and environments * ISO27001 compliance monitoring and proactive/reactive management of issues * Resolution of escalated colleague service requests or incidents as assigned within SLA * Supporting 1st Line Support/Service Desk in busy periods * Set up new hardware such as PCs, Laptops, iPhones and iPads. * General end-user compute more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »