2 SLA Jobs in West Lothian

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA’s. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any more »