101 to 125 of 165 Remote SLA Jobs

Information Security and Compliance function’s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and risk assessments to identify potential More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with the customer and manage expectations. Customer Answering calls to … customer interactions, committing to the Company’s direction of customer excellence. Supplier Assist in collaborating with suppliers/providers on faults and service interruptions while ensuring supplier/provider SLA’s are met, as well as ensuring the customer is informed at all stages in line with our own SLA’s; Liaise with suppliers on customer porting and service transition … to ensure the business meet their obligations under agreed SLA’s while ensuring that suppliers meet their own SLA obligations to the business and where issues arise, escalating to the Client Services Manager; Develop and maintain sustainable working relationships with key personnel within suppliers the business work with to facilitate a positive working relationship and the prompt & timely resolution of More ❯

and internationally when required for customers. Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA). Competencies Bilingual English/Spanish Required. Strong problem solving skills Detail Oriented Negotiation skills Able to multitask and work well under strict deadlines and fast paced environment Skilled at More ❯

CITIZENSHIP REQUIRED Design and create JIRA ticket workflows. Design JIRA dashboards and forms. Triage and manage ticket queues and assignment logic across the NASA Agency. Ensure Service Level Agreements (SLA) and priority requirements are met. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Develops and promotes standard operating procedures. Develop and produce ticket closure statistics, metrics More ❯

processes are delivered in accordance with agreed policies, procedures and within our Service Level Agreements. Ensure all activities are accurately logged & updated on the relevant case management systems to SLA and standard operating procedures. Maintain professional working relationships within the broader People Relations Team, HR & People Services, CFU HR, Legal, Ethics, Corporate Investigations and the wider business to effectively support … each stage. Extensive experience of managing cases in line with relevant Employment Law and ACAS Code of Practice Extensive experience working in a fast paced case environment and to SLA’s Adept at using data as part of case work to obtain broader insights into the case/issues Able to develop and deliver ER related training to all levels More ❯

across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

challenge within a fast growing ever changing role. This role will be responsible for the following, plus more: Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey Analysis of complex issues to find resolution Undertake Netsuite customisations, integrations, workflows and scripts Migration of acquired businesses, using Ipaas tool, integrating More ❯

challenge within a fast growing ever changing role. This role will be responsible for the following, plus more: Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey Analysis of complex issues to find resolution Undertake Netsuite customisations, integrations, workflows and scripts Migration of acquired businesses, using Ipaas tool, integrating More ❯

managing a range of liability claims for insurer and insured client. Key Duties & Responsibilities: Review and analysis of management information reports for our Insurer Clients Review and analysis of SLA compliance Review and analysis of internal metrics General office duties Essential Skills and Experience Required: Strong administrative and organisational skills with excellent attention to detail Ability to manage multiple tasks More ❯

The Role B usiness Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

ensuring alignment with organisational goals and best practices are adhered to. Identify potential risks and vulnerabilities within the cloud environment, Collaborate with key stakeholders and internal teams to establish SLA and KPIs that facilitate a stronger governance and security posture of the cloud environments. Ensure strict adherence to established cloud standards, principles, and best practices. Establish cloud training programs to More ❯

IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯

independently and collaboratively.• Strong verbal and written communication skills.• Excellent organizational and administrative abilities.• Proactive, confident, and adaptable. Key Responsibilities: Systems and User Support:• Provide 2nd-line support, ensuring SLA compliance.• Liaise with third-party providers to resolve system issues.• Conduct regional visits to deliver application workshops and support.• Maintain application documentation, monitor performance, and resolve system issues.Training:• Collaborate with More ❯

through route to live changes in an Agile way of working. Ensuring the API platform is kept up to date with patching and removing vulnerabilities when discovered within the SLA period. Working alongside Senior and Lead Engineers to aid your learning and development of cloud technologies. Contributing to embedding an agile mindset and approach focused on improving outcomes. We don More ❯

meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly) engagement with … of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed Operational Performance Partner with key operations stakeholders to ensure service delivery aligns with SLA requirements Assess and analyze Key Performance Indicator (KPI) results Actively involved in suggesting and recommending approaches for performance improvement Track and monitor change requests Review and approve Root Cause Analysis More ❯

meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly) engagement with … of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed Operational Performance Partner with key operations stakeholders to ensure service delivery aligns with SLA requirements Assess and analyze Key Performance Indicator (KPI) results Actively involved in suggesting and recommending approaches for performance improvement Track and monitor change requests Review and approve Root Cause Analysis More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯

proactive vendor management, alongsidestrong negotiation and analytical skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

security levels. Are you ready for your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. You will provide second line technical support Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯