101 to 117 of 117 Remote/Hybrid SLA Jobs

Job Location: Woolpit Additional Location Information: Salary: From £37,704 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

Fast Company 2021 Best API & Best Trading Technology - presented by Global Fintech Awards. About this Role We are seeking an experienced Senior Product Manager (SLA Management) to own the end‐to‐end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will ...

Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

modify reports, dashboards, and report types to support business reporting needs. Maintain and update ServiceNow tickets daily with accurate, reproducible details and ensure SLA adherence across the Salesforce support queue. Support release management activities including sandbox refreshes, change set deployments, and post-deployment validation in production. Monitor Salesforce platform health … Working knowledge of Apex, Lightning Web Components, or other Salesforce development concepts (read-only level) is a plus. Understanding of case management workflows and SLA-driven support environments. Ability to perform structured work assignments with minimal supervision and lead small initiatives independently. Proficient in troubleshooting platform access, data, configuration ...

Life on the team A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid ...

Assurance Testing Engineers. Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA). After-hours phone support coverage may be required based on business needs. The Maven Support Analyst's primary responsibilities include providing Production Support Services ...

visibility rather than authority. Own the on-call and escalation structure, ensuring the right people are reached at the right time. Service Desk and SLA Management Own the service desk end-to-end: tooling, processes, SLAs, and team performance. Be accountable for SLA compliance across all client environments; know … numbers, report them, and drive improvement when they slip. Track SLA metrics to support monthly governance and ensure process improvement is a constant focus to protect Raidiam's commercial commitments. Shape monitoring and alerting effectiveness, keeping false positive rates low and ensuring runbooks exist for all production environment events. Release ...

seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory …/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate's degree (Bachelor's preferred) 2+ years of Help Desk/Desktop Support experience ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

Worldline sites as required . Day-to-Day Responsibilities: Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements. Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required. Develop own application knowledge alongside team … leading remote teams and managing diverse workforces (2 years+). Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+). Proven experience of providing on-call support as part of a rota. Excellent written and verbal communication skills in relation ...

Apex Fintech Solutions UK Ltd. is seeking a Senior Product Manager in Belfast. The role focuses on managing Service Level Agreement (SLA) strategies across technology products. You will work closely with cross-functional teams to ensure measurable service delivery. The ideal candidate has 5+ years of product management experience ...

technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. … Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support ...

Target first-touch resolution for all queries. Oversee implementation orders and track all in-flight projects. Ensure Customer Experience Executives deliver structured, SLA-aligned responses. Own all customer cases, engaging specialist teams where needed. Maintain CRM accuracy and onboard new service pillars with correct billing. Run daily case reviews … end. Work with Customer Success to drive product adoption and retention. Collaborate with wider teams to ensure a consistent customer experience. Governance & Compliance Ensure SLA adherence and escalate risks appropriately. Maintain regular service review cycles, including performance, lifecycle, and end-of-life planning. Success Measures Net value retention SLA achievement ...

Vulnerability management and offensive testing: Own the vulnerability lifecycle end‐to‐end — intake, triage, prioritization, risk acceptance, ticketing to dev teams, and remediation within SLA — and manage external pen tests and targeted assessments. Report regularly on status, SLA performance, and trends. Security operations and incident response: Manage our MSSP partner ...

Description At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...