101 to 125 of 201 Remote SLA Jobs

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

requests from clients promptly and accurately • Ensure client reporting aligns with Statement of Work (SoW) requirements • Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes • Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications • Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client More ❯

me rcial a w are n e s s an d ab ility t o influ e n ce and shape s upp lie r con tra cts . • SLA management. Sta keh old e r re lat ionsh ip s: • Collab orate wi th other IT functions. T h is jo b d e s crip tio n s More ❯

reliability. Support team scaling and rebalancing initiatives, especially around ownership of platform components. Incident Response & Reliability Lead incident response and root cause analysis for outages or performance issues. Maintain SLA commitments and communicate service availability metrics. Cost Optimisation & Vendor Management Monitor and optimise Azure spend across environments. Manage relationships with cloud service providers and ensure contract compliance. Line Management Support More ❯

fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯

fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience More ❯

upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯

Rules Queues and Auto-Response Rules Automation & Productivity Flows (screen flows, record-triggered flows for case automation) Approval Processes (e.g., case escalations, discounts) Reporting & Analytics Reports & Dashboards (service performance, SLA compliance, agent productivity) Einstein Case Classification & Recommendations Customer & Channel Support Customer Community/Experience Cloud Live Chat/Live Agent (real-time support channel) Desirable Experience Salesforce Lightning Experience Salesforce More ❯

and replication operations. Resolve database performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA More ❯

and replication operations. Resolve database performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years experience as a SAP HANA More ❯

automated testing, vulnerability scanning, and environment promotion workflows. Drive the definition and implementation of observability standards - Prometheus, Grafana, Loki/ELK, Jaeger, Sentry - enabling end-to-end visibility and SLA tracking. Define scalability and reliability patterns (KEDA, HPA, circuit breakers, bulkheads, caching tiers) and ensure resilience of critical sportsbook operations (pricing, bet placement, settlement). Partner with product and delivery More ❯