151 to 175 of 198 Remote SLA Jobs

Following the merger of two enterprise businesses, you’ll be working closely with an Integration Lead, IT Managers and the COO, responsible for coordinating IT programme planning, managing the SLA agreements of both companies, TSA exit milestones, project admin and ensuring alignment across multiple IT domains whilst maintaining transparency, pace, and risk control within a complex integration landscape. Key Responsibilities More ❯

Following the merger of two enterprise businesses, you’ll be working closely with an Integration Lead, IT Managers and the COO, responsible for coordinating IT programme planning, managing the SLA agreements of both companies, TSA exit milestones, project admin and ensuring alignment across multiple IT domains whilst maintaining transparency, pace, and risk control within a complex integration landscape. Key Responsibilities More ❯

Following the merger of two enterprise businesses, you’ll be working closely with an Integration Lead, IT Managers and the COO, responsible for coordinating IT programme planning, managing the SLA agreements of both companies, TSA exit milestones, project admin and ensuring alignment across multiple IT domains whilst maintaining transparency, pace, and risk control within a complex integration landscape. Key Responsibilities More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

expansion of their Customer Data team. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's. This is an exciting opportunity for someone to join a friendly and forward-thinking team that plays a key role in maintaining the quality of customer data. The role More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our … ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and … service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and More ❯

support team members, providing guidance, mentoring, and coaching to enhance performance. Plan team workload, manage shift patterns, holidays, and resource allocation. Ensure consistent achievement of incident and service request SLA targets. Act as the escalation point for complex or high-priority queries. Manage supplier relationships where applicable, ensuring delivery aligns with organisational requirements. Conduct weekly review meetings to address aged … customer service skills, able to explain technical issues clearly to non-technical audiences. Analytical and technically competent, with strong problem-solving skills. Skilled in workload planning, prioritisation, and ensuring SLA targets are consistently met. Knowledgeable in ITIL processes, service management best practices, and continuous improvement. Resilient, adaptable, and able to remain calm under pressure during incidents or escalations. About us More ❯

for all Operational Services including renewals and upgrades of infrastructure and applications as required • Accountability for Monthly Global Service Reviews for all suppliers and Governance of Compliance to KPI, SLA, OLA and XLA measures as appropriate • People management with specific focus on the ability to motivate and harmonise internal and external team members with diverse and conflicting viewpoints • Deep analytical … IT Managers and their teams, to deliver a professional, customer focused and high performing IT service that works to a defined service scope and delivers against agreed KPI and SLA targets at an agreed cost. What do you need to thrive in this role? • Strong communication and influencing skills with senior management. • Comprehensive supplier management skills • Strong negotiating skills • Broad More ❯

comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional manner with regard to colleagues … business on all perceived risks, issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administrating client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising the build room Ensuring accurate information More ❯

Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do … global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations More ❯

all the related job information below. (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do … global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯

across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯

tracks, monitors, and communicates problems and business risks to ensure timely resolution and compliance. This role offers a hybrid working pattern. How Youll Contribute Deliver infrastructure services to agreed SLA requirements Troubleshoot/resolve problems associated with the infrastructure environment Work with hardware/software vendors to resolve technical support issues Coordinate and work with global architects and other regional … system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from Build into Run o Request Management; manage all … requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes: Essential Relevant Degree or equivalent experience IT infrastructure experience An More ❯

Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯