Remote SLA Job Vacancies

26 to 50 of 165 Remote SLA Jobs

Service Delivery Manager

Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Desk Analyst

Winchester, Hampshire, England, United Kingdom
Hybrid / WFH Options
Premier Foods
escalations. Your day to day activities will include providing 1st line support to our internal colleagues via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally and efficiently, and providing technical hardware and application support. You will be instrumental in maintaining user security on all systems and updating the IT Status Page to More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

IT Applications and Infrastructure Support Analyst

London
Hybrid / WFH Options
Nexus Jobs Limited
key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance More ❯
Employment Type: Permanent
Posted:

Network Engineer

Brussel, Belgium
Hybrid / WFH Options
ACENSI
/or operations. • Maintain the technical documentation of the domain. • Guarantee the availability, the performance and the evolution of the components of the domain in the respect of the SLA in terms of IT security, by phone or email. • Make sure the network is available, secured and operational at all times. Technical profile requirements • 5 years of experience in the More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Senior Technical Support Engineer

Bracknell, Berkshire, United Kingdom
Hybrid / WFH Options
Perforce Software, Inc
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager - Engineering Services

Cheadle, Staffordshire, United Kingdom
Hybrid / WFH Options
Thales Group
that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Engineer with 1st and 2nd Level Support

London
Hybrid / WFH Options
Nexus Jobs Limited
the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support More ❯
Employment Type: Permanent
Posted:

Service Delivery Manager

Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options
Commercial
The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of experienced Network More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Field Services Engineer

London, United Kingdom
Hybrid / WFH Options
N Consulting Limited
and resolution of desktop issues. Collaboration with third-level support to prevent downtime. Network management and changes. Support server and workstation patching for security. Maintain network systems documentation. Meet SLA performance standards. Effective escalation and issue reporting. Proactive problem anticipation and reporting. Support across multiple sites with flexibility to meet SLAs. Experience, Qualifications, and Other Requirements: Basic GCSEs/A More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Application Support Analyst

Warrington, Cheshire, North West, United Kingdom
Hybrid / WFH Options
Vaultex UK
through various training platforms to enhance technical and business acumen. Analyse and diagnose issues to identify root causes, implementing solutions and/or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Produce and keep up to date, documentation More ❯
Employment Type: Temporary, Work From Home
Posted:

In Store Tech Analyst

London, United Kingdom
Hybrid / WFH Options
Selfridges
day operational tasks necessary to ensure a stable and robust working environment. Identify trends and root causes to support improvements or upgrades as necessary. Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development. Focus on improving first-time customer fix as part of the In-store Tech team by achieving individual targets. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Infrastructure Engineer

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Littlefish
and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of Office 365, Azure, VMware/ More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Conflicts Analyst

London, United Kingdom
Hybrid / WFH Options
Dentons Canada
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Department/Division : Risk and Compliance Duration : Fixed Term Contract - 12 months Location : London Reports to : Senior Conflicts Officer Team More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Field Service Specialist

Camberley, Surrey, United Kingdom
Hybrid / WFH Options
Jenoptik AG
they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Desk Coordinator

Eastbourne, England, United Kingdom
Hybrid / WFH Options
ARK SCHOOLS
support and remote troubleshooting using diagnostic tools and effective questioning Resolve or escalate unresolved issues to appropriate onsite staff or senior support teams Monitor the support queue to reduce SLA breaches through escalation and prioritisation Maintain clear and timely communication with users throughout the lifecycle of their request Identify trends and escalate recurring issues to the appropriate stakeholders Manage Starters More ❯
Posted:

Field Service Engineer

London, United Kingdom
Hybrid / WFH Options
N Consulting Limited
Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems while working under pressure Experience More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Now Project Manager - Financial Services

London, South East, England, United Kingdom
Hybrid / WFH Options
Computappoint
standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM More ❯
Employment Type: Contractor
Rate: £650 - £850 per day
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Sopra Steria
Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯
Employment Type: Full-Time
Salary: £46,000 - £47,000 per annum
Posted:

2nd Line Technical Support Engineer

Uxbridge, Middlesex, United Kingdom
Hybrid / WFH Options
APCOA PARKING UK
Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Software Support Engineer

London, United Kingdom
Hybrid / WFH Options
Pole Star Ltd
are looking for someone who loves making things with data and solving problems with data. Key Responsibilities: Answer email and telephone enquiries from our customers Resolve customer issues within SLA timeframes Support customer processes and help with solutions Update knowledge base where required Attend and lead client meetings to discuss issues Proactively look for trends to help improve our bespoke More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cyber Security Lead

Glasgow, United Kingdom
Hybrid / WFH Options
Hymans Robertson LLP
responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident and Problem Manager

Newport, Gwent, Wales, United Kingdom
Hybrid / WFH Options
Hays
internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift … resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management: Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally More ❯
Employment Type: Permanent, Work From Home
Salary: £75,000
Posted:

Managed Services Architect

Cardiff, South Glamorgan, United Kingdom
Hybrid / WFH Options
ARO
services are not only operationally sound but also aligned with client expectations and experiences. Operational Excellence: Translate client needs into operational realities Design services that balance experience (XLA), performance (SLA), and efficiency (KPI) Identify and mitigate risks through thoughtful service design What we are looking for? Essential Experience of successfully bidding for Managed Services contracts both formal tender and standard … is important Process improvement using LSS techniques or similar Experience of process transformation to decrease cost/improve efficiency/client experience Experience of designing and implementing XLA/SLA and a broad range of relevant KPI's Automation and associated techniques with Service Management tools including Service Catalogue based approaches Contact channel integration and management Ability to define & design More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Engagement Manager

London, United Kingdom
Hybrid / WFH Options
Capgemini
development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the type of Service required and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,625