26 to 50 of 56 Remote/Hybrid SLA Jobs

Standard workshops, championing SAP Best Practices Act as a trusted cloud advisor and primary customer contact Resolve complex incidents and service requests within SLA About You: Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud/On-Premise Strong hands-on knowledge of SAP Central ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Delta Lake and Delta Live Tables (DLT) Lakehouse monitoring, data quality, and observability: DLT expectations and pipeline health monitoring Job/workflow metrics, alerting, SLA/SLO management Incident response, runbooks, and root cause analysis Unity Catalog governance and security, including lineage, classification/tagging, table ACLs, and row/ ...

business as expressed through SLAs and global GIT Governance principles.•Provide effective functional user support in the record to report domain based on internal SLA and KPls.•Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy.•Build and maintain ...

Engineers daily. Familiar with general office processes & procedures Work effectively as part of a team. Able to work towards KPI's and strict SLA's. Able to work under pressure in a fast-paced operational environment. Basic knowledge of Fault Management Systems. Liaise with Engineers to issue faults and receive ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

features for operational management and project support - Onboard applications to the IAM platform - Manage incoming requests via the ticketing system - Resolve incidents according to SLA/OLA requirements - Document solutions and procedures in the knowledge base - Conduct training sessions and facilitate knowledge transfer Requirements: - Solid IAM knowledge and hands ...

Management: Oversee the product vulnerability backlog by prioritizing the remediation of high and critical vulnerabilities, and track key metrics such as open vulnerabilities and SLA compliance. Bug Bounty Coordination: Manage findings from bug bounty programs and ensure timely remediation of identified issues. Root Cause Analysis: Conduct thorough root cause analysis ...

annum DOE Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent ...

contracted goods and services, identifying, and meeting all regulatory and quality standards Negotiating robust contracts, including pricing and commercial terms and the development of SLA's and KPI's to support operational requirements. Ensuring compliance with all Procurement policies and processes Supporting the development of global procurement initiatives and their ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity during … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. … issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal ...

issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...

Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. · ConnectWise Manage or similar PSA platforms … Service Delivery · Act as the senior technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance to maintain SLA targets · Work closely with the Service Delivery Manager to uphold exceptional service · Drive improvements in efficiency, first-time fix rates and client satisfaction. · Build strong relationships with ...

Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will be leading a continuous improvement … Skills & Experience Proven SOC Leadership within a Managed Security Services environment Overseeing 24/7 SOC operations, ensuring world class service delivery and SLA performance. Managing triage, detection, investigation, threat hunting, escalation, and incident closure processes. Continuously improve SOC runbooks, KPIs, dashboards, and reporting. Sentinel, Defender XDR, Entra ...

SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...