26 to 50 of 198 Remote SLA Jobs

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

key data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Banks auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

operational transparency for a regulated financial services environment. You'll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you'll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

operational transparency for a regulated financial services environment. You'll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you'll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

of operational transparency for a regulated financial services environment. Youll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, youll ensure data is accurate, actionable, and aligned to regulatory frameworks. What youll be More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

management). Excellent communication skills - able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA targets. What's on Offer Up to £55,000 depending on experience Hybrid working (Berkshire-based office) Exposure to a wide range of Microsoft technologies Ongoing Microsoft training and certification More ❯

management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA targets. What’s on Offer Up to £55,000 depending on experience Hybrid working (Berkshire-based office) Exposure to a wide range of Microsoft technologies Ongoing Microsoft training and certification More ❯

management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA targets. What’s on Offer Up to £55,000 depending on experience Hybrid working (Berkshire-based office) Exposure to a wide range of Microsoft technologies Ongoing Microsoft training and certification More ❯

workers. What you'll be doing Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location Take ownership of incident tickets, and deliver good outcomes within SLA targets Provisioning hardware for new starters and to replace faulty equipment Represent the team in meetings, drive forward ways to improve the office working environment Participate in project work Apply More ❯

infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring More ❯

Improvement) initiatives and developing a value-add proposition. Ultimately, ensuring customer retention, growth and transformation is delivered over the contract period. The SDM2 fully understands the contract, commercials and SLA's/KPI's within their Customer portfolio and supports the understanding of these within the wider SCC business. The SDM2 works closely alongside the aligned Account Manager on account More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯

and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯

DevOps, GitLab CI) Contact Center Knowledge Experience with Cloud-Based Contact Center Platforms (Amazon Connect, Genesys Cloud, Five9, etc.) Knowledge of Call Center Metrics and KPIs (ASA, FCR, AHT, SLA) Familiarity with omnichannel customer experience platforms Understanding of Compliance Requirements (PCI DSS, HIPAA, SOX) as applicable to contact centers Analytical & Communication Skills Strong analytical and problem-solving abilities with attention More ❯

customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. More ❯

customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. More ❯

Quality Assurance Execute comprehensive test plans, perform post-implementation validation, and execute rollback procedures when necessary. This includes network performance testing, and site resilience testing, ensuring all systems meet SLA requirements before production handover. Documentation, Knowledge Transfer, and Operational Handoff - Create detailed technical documentation including network diagrams, configuration templates and operational procedures. Conduct knowledge transfer sessions with operations teams ensuring More ❯

and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯

Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and More ❯

Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and More ❯