26 to 50 of 73 Remote/Hybrid SLA Jobs

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

resolve support issues. Provide timely responses to customer queries. Maintain internal systems and documentation. Test software fixes and implement updates. Escalate issues according to SLA requirements. Contribute to knowledgebase articles and process improvements. Essential Skills Experience with Windows Client & Server operating systems . Experience working on a customer-focused support ...

customer facing should the need arise • Additionally, it involves providing customer facing reports for all customers on how the company systems have performed to SLA • Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: • CISCO hands on experience or training. (firewalls, switches & routers ...

product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment. Core Deliverables RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance. Key accountabilities of the role Inbound compliance: Align Ops, Supply Chain ...

etc. To manage workload and helpdesk tickets using internal ITSM System To work with Application providers to ensure smooth running of systems and that SLA's are adhered to. To deliver key areas of internal changes such as online documents, workflows, products. To be able to troubleshoot issues in order ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools ...

services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

Core and B2B); Instant Payments (IPS) ; end-to-end Direct Debit processes; integrations across Payment Gateway, Core Banking, CSM, clearing and settlement ; incident management, SLA monitoring and service stability ; payment APIs and monitoring tools such as Dynatrace and Kibana ; PSD2, open banking and the regulatory framework applicable to payments. ...

link between business stakeholders, technical teams, and third-party suppliers. Performing an assurance role to ensure services are reliable, cost-effective, and aligned to SLA for business priorities. The role: Own end-to-end service performance and delivery Manage third-party suppliers against SLAs, KPIs, and contracts Act as escalation ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities ▪ Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. ▪ Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. ▪ Solving ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

leads across various stakeholders, optimisations requirement, stakeholder management between teams and nurturing at various stages. Reporting & Governance: Deliver regular, structured reporting on lead flow, SLA adherence, enabling refinement across various stakeholders and lead management tactics. Cross-Functional Collaboration: Collaborate closely with stakeholders like Zapier, Bemycar, MSD to maintain accuracy, efficiencies ...

customer service. The 2nd Line Technical Support Engineer/IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply … delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

These roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...