Remote SLA Job Vacancies

51 to 75 of 175 Remote SLA Jobs

Support Analyst (1st Line) Professional Services Leeds

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
Radar Healthcare
hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Support Analyst (1st Line) Professional Services Leeds

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
Radar Healthcare
make a difference: Provide an excellent customer experience day to day through clear communication, empathy and understanding. Log and respond to support queries by phone and email within agreed SLA's. Investigate and problem solve incoming queries and issues. Triage and escalate tickets to our 2 nd and 3 rd Line Support teams. Work closely with other internal teams to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Unit4 ERP Support Analyst

Edinburgh, United Kingdom
Hybrid / WFH Options
Morgan Hunt UK Limited
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Unit4 ERP Senior Support Analyst

Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Morgan Hunt Recruitment
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Employment Type: Contractor
Rate: £45,000 - £55,000 per annum
Posted:

Support Desk/Network Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
IDA RECRUITMENT LTD
Mobile and Tablet fleet including liaising with the third-party support providers. Computer & user management tasks. Maintain support ticket logs in a timely and efficient manner (in line with SLA’s). Assist with the delivery of a desktop environment & its on-going lifecycle maintenance, including patch management. Manage software licences. Role Requirements Minimum of three years’ experience in a More ❯
Employment Type: Full-Time
Salary: £34,000 - £38,000 per annum
Posted:

Service Delivery Manager

Templecombe, Somerset, United Kingdom
Hybrid / WFH Options
Thales Group
and its associated metrics Execute performance against multi projects Understand the project complexity and implement plans to overcome issues Ownership for the successful delivery of all Service Level Agreement (SLA) and or Key Performance Indicators (KPI's) Maintain high levels of customer satisfaction in line with high customer demands and expectations Identify, Report and Manage all project risks and assigned More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Assessment Service Consultant

Abingdon, Oxfordshire, United Kingdom
Hybrid / WFH Options
RM Education
agreements and contractual service level agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Leader

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Lorien
tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience … Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas; freedom to implement improvements. Benefits More ❯
Employment Type: Full-Time
Salary: £38,000 - £42,000 per annum
Posted:

Customer Support Engineer - Bordon

Bordon, Hampshire, United Kingdom
Hybrid / WFH Options
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Support Engineer - Bromley

Bromley, Kent, United Kingdom
Hybrid / WFH Options
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Production Network Engineer

London, England, United Kingdom
Hybrid / WFH Options
Warner Bros. Discovery
network standards and procedures both in technical and functional areas Effectively support all DCI network infrastructure 24*7 by responding to and resolving all trouble tickets within the stipulated SLA time Clearly understand the root cause of all the network outages and take remediation steps to prevent the recurrence of the problem Ability to prioritize work based on business criticalities More ❯
Posted:

Software Support Manager

Blackburn, Lancashire, North West, United Kingdom
Hybrid / WFH Options
Erin Associates
staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

2nd Line Support Analyst - 24/7

Nottingham, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Akkodis
to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with More ❯
Employment Type: Permanent
Salary: £28000 - £31000/annum
Posted:

IT Support Officer

Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Xcede
in Office 365 and Active Directory. Support SharePoint usage and access controls. Perform IT inductions and 1-1 user training sessions. Log, track, and resolve IT incidents, working to SLA and KPI standards. Configure and maintain devices including laptops, printers, and mobile phones (via Intune). Liaise with 3rd party vendors for equipment repair and procurement. Keep accurate records of More ❯
Employment Type: Contract, Part Time
Salary: £150 - £200 per day
Posted:

External Custody Analyst

London, United Kingdom
Hybrid / WFH Options
SEI Investments Company
all items by internal and external cut off times. Process ongoing account maintenance using internal proprietary systems to process monetary and nonmonetary transactions on client accounts to deadline and SLA's. Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues to team lead. To ensure a high standard of service is provided … business units as required to resolve processing problems as they arise Cultivate and maintain close external clients' relationships Build and maintain relationships with agents, brokers and custodians to ensure SLA/KPI are being consistently met What we need from you: Experience in multi-currency asset dealing of Funds, ETF's, Equities and FX. Knowledge of SWIFT/FIX format More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Transport Planner

Slough, Berkshire, United Kingdom
Hybrid / WFH Options
Atc Logistics
will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Unit4 ERP Support Analyst

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Morgan Hunt UK Limited
Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Unit4 ERP Senior Support Analyst

Edinburgh, United Kingdom
Hybrid / WFH Options
Morgan Hunt UK Limited
Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Unit4 ERP Support Analyst

London, United Kingdom
Hybrid / WFH Options
Morgan Hunt UK Limited
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior SOC Analyst SC Eligible

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Hays Specialist Recruitment Limited
response Represent the SOC in meetings, advise on new services, and assess operational impact Stay up to date with emerging threats and vulnerabilities Mentor and manage junior analysts, ensuring SLA compliance What you'll need to succeed Eligibility to undergo security clearance (Hold British Citizenship or Dual Nationality) Strong analytical skills with experience handling large datasets Proven experience working in More ❯
Employment Type: Contractor
Rate: £500 - £545 per day
Posted:

Digital Systems Manager - NI Fire and Rescue Service

Lisburn, County Antrim, United Kingdom
Hybrid / WFH Options
VanRath
existing systems and new projects to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues. Responsible for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Core Platform Technical Engineer

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Core Platform Technical Engineer

Salford, Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Core Platform Technical Engineer

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Support Engineer

London, United Kingdom
Hybrid / WFH Options
Semperis
the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Tracks … Basic knowledge with analyzing TCP-dumps, Wireshark. Business Experience • Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level. • Monitor the Support Queue to ensure all SLA are being met. • Tracks and updates all customer support issues and periodically provides updates within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,250