Remote SLA Job Vacancies

76 to 100 of 171 Remote SLA Jobs

Workstream Lead

Farnborough, Hampshire, United Kingdom
Hybrid / WFH Options
Leidos
day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects and technical challenges. What will More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ICT Business Partner

Kidlington, Oxfordshire, United Kingdom
Hybrid / WFH Options
Service Care Solutions Ltd
ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Interim HR Shared Services Manager

City of London, London, United Kingdom
Hybrid / WFH Options
Oakleaf Partnership
and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯
Employment Type: Temporary, Work From Home
Salary: £300 - £350 per day
Posted:

2nd Line Modern Workplace Engineer

Salford, Manchester, United Kingdom
Hybrid / WFH Options
LIMA
and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Modern Workplace Engineer

Salford, Lancashire, England, United Kingdom
Hybrid / WFH Options
LIMA Networks LTD
and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:

ICT Suppliers Analyst

Wakefield, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Data Careers
suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Incident Manager

Nottingham, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Commify Group
and communication abilities, capable of managing cross-functional virtual teams. Demonstrated resilience under pressure and decisiveness in complex scenarios. Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. Benefits Attractive salary ranging from £65,000 to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Business Analyst

City of London, London, England, United Kingdom
Hybrid / WFH Options
The MDU
quality monitoring frameworks, including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity.• Deliver trend analysis, MI reporting More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Dynamics 365 CE - Power Platform Support Developer Digital Practice United Kingdom

United Kingdom
Hybrid / WFH Options
risual Limited
About the role The Dynamics 365 CE - Power Platform Support Developer role is responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA's. Youwill be responsible for code fixes and deployments to existing customer systems. You will be supporting the support consultants with more technical support to resolve any technical tickets. Weare More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Microsoft 365 Consultant

Quedgeley, Gloucestershire, United Kingdom
Hybrid / WFH Options
Data Careers Ltd
points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯
Employment Type: Permanent
Salary: GBP 70,000 - 80,000 Annual
Posted:

Microsoft 365 Consultant

Gloucester, Gloucestershire, South West, United Kingdom
Hybrid / WFH Options
Data Careers
points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Senior ICT Engineer

Merseyside, United Kingdom
Hybrid / WFH Options
Telent Technology Services Limited
infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯
Employment Type: Permanent
Posted:

Senior Engineer - ICT

Bootle, Merseyside, North West, United Kingdom
Hybrid / WFH Options
Telent Technology Services Ltd
infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯
Employment Type: Permanent, Work From Home
Posted:

Senior Engineer - ICT (Previous Relevant Experince is Required)

Hackney, London, United Kingdom
Hybrid / WFH Options
Telent
infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Engineer - ICT (Previous Relevant Experince is Required)

Liverpool, UK
Hybrid / WFH Options
Telent
infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯
Employment Type: Full-time
Posted:

Senior Engineer - ICT (Previous Relevant Experince is Required)

London, UK
Hybrid / WFH Options
Telent
infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯
Employment Type: Full-time
Posted:

IT Support Engineer

Reading, Berkshire, South East, United Kingdom
Hybrid / WFH Options
University of the Built Environment
Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

IT 2nd Line Support Engineer

London, United Kingdom
Hybrid / WFH Options
Aventum Group
Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Helpdesk OSD Analyst

Manchester, United Kingdom
Hybrid / WFH Options
Pontoon
Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯
Employment Type: Contract
Posted:

Helpdesk OSD Analyst

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Pontoon
Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯
Employment Type: Contractor
Rate: Competitive salary
Posted:

Senior WFM Support engineer

London, United Kingdom
Hybrid / WFH Options
NICE
and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NiCE support process, procedures, contractual SLA's Document all interactions related to services requests (SRs) in NiCE Support System in accordance with SLA Have you got what it takes? Must have experience working with Linux. Minimum More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior WFM Support engineer

Southampton, Hampshire, United Kingdom
Hybrid / WFH Options
NICE
and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NiCE support process, procedures, contractual SLA's Document all interactions related to services requests (SRs) in NiCE Support System in accordance with SLA Have you got what it takes? Must have experience working with Linux. Minimum More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Applications Support Engineer

Wimbledon, London, England, United Kingdom
Hybrid / WFH Options
Proactive Appointments
Good Configuration skills Follow processes and documentation Manage workload and helpdesk tickets using internal helpdesk system Able to work with Application providers and ensure smooth running of systems and SLA's are adhered to Deliver key areas of internal changes ie online documents, workflows & products Continuously review & improve application support processes and ensure that documentation is kept updated Due to More ❯
Employment Type: Contractor
Rate: £200 - £250 per day
Posted:

Security Operations Manager

Cardiff, Wales, United Kingdom
Hybrid / WFH Options
Creditsafe
Information Security and Compliance function’s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and risk assessments to identify potential More ❯
Posted:

Service Desk & Incident Manager

Manchester, United Kingdom
Hybrid / WFH Options
GK Recruitment
Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯
Employment Type: Permanent
Salary: £35000 - £45000/annum Plus Benefits
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,250