76 to 100 of 192 Remote/Hybrid SLA Jobs

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

London. You will lead a cross-functional team of ~36 resources spanning development, testing, DBA, Scrum Master, and production support, ensuring KPI/SLA performance and governance excellence. The role requires deep ITIL knowledge, strong stakeholder management, and a track record in continuous improvement and service reporting. #J-18808-Ljbffr ...

ability to interpret complex technical issues in simple business terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability ...

solutions, ensuring that we uphold data subject rights for our customers Experience introducing a data governance & observability stack enabling rich data lineage, data contracts, SLA/SLO, tagging and data quality monitoring capabilities both on our own platform but also for data owners Proven experience designing, building, and scaling data ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

Bank’s Material Third Party (MTP) inventory and associated regulatory reporting records. Support ongoing monitoring of third-party arrangements, including review of service performance, SLA/KPI information, vendor risk events, audit findings, control issues, material incidents and other trigger events. Support the preparation of TPRM management information ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

administrator and (over time) platform owner forHaloITSM– owning configuration governance and routine changes such as new catalogue items, SLA adjustments, useronboardingand report creation. Continuous improvement:Drive ongoing improvement of workflows and processes, partnering with Managed Services, networking, data centre, cloud, BusinessApplicationsand Internal IT tostandardiseand simplify how we work. Integrations:Monitorthe … integrations (e.g.ServicePath, NAV/D365 Business Central, Site24x7, PagerDuty), own reconciliation reporting and elevate data discrepancies. Reporting:Produce andmaintain per‐customer and internal SLA reporting packs using Halo’s native reporting engine. Knowledge & data:Maintainthe knowledge base, CMDB/assetdataand onboarding materials so that content staysaccurateas new processes and services ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

user equipment, systems and software supported by the IT Service. Support will be carried out in accordance with the customer's Service Level Agreement as well as the departmental guidelines and policies in the most efficient way. The Service Desk Officer is the first point of contact for all customers ...

ensuring world-class service and timely issue resolution. You will work with the Service & Reliability function to prioritise problems, oversee production activities, and drive SLA improvements, leveraging MS Office and JIRA Service Management. #J-18808-Ljbffr ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

Accountabilities & Responsibilities You will be responsible for: Queue Management – day-to-day management of the security incident/service request queue in alignment with SLA, identifying recurring issues, inefficiencies and opportunities for process improvement. Security Incident Response & Digital Investigations – Providing timely analyst services to aid the technical investigation of security ...

management reviews, stakeholder updates • Leading on best practice and processes for owned platforms • Reviewing new bids or projects that impact DNS or RADIUS • Drive SLA/KPIs and performance reliability objectives across DNS & AAA estates## **Who you are**Core competencies, knowledge and experience :• 5+ Years of hands on experience ...

exceptional service and continuous improvement. Contribute and Work closely with the tech/engineering teams to ensure all customer support tickets are resolved within SLA’s and that customers and success colleagues are kept informed of progress and post incident reports. Develop and maintain relationships with external partners and vendors ...

terminals. Build, test, and stage automated update packages (PowerShell scripts, UEFI Capsule .cab files, silent executable flashers). Enforce a strict 14-day patch SLA across all OS, firmware, and third-party software releases to maintain continuous Cyber Essentials certification. Design and roll out unique per-device or per-technician ...

evaluation criteria and multi-option worked solutions. Direct Contract Ownership: Draft and negotiate commercial schedules, Statements of Work (SOWs), Master Services Agreements (MSAs), and SLA terms directly—ensuring the legal department has a clean framework for final sign-off without creating bottlenecks. Risk & Compliance Management: Ensure vendor contract terms protect ...

combine people leadership with operational excellence, including: Leading, coaching and developing a high‐performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major ...

evolving in real time. Adaptability, intellectual curiosity, and a strong builder mentality. Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement ...

incident from ticket creation through to resolution, provide customer updates and liaise with internal teams to drive the resolution of the incident within SLA times. Plan and organise customer onboarding sessions and workshops, and deliver training on Advanced Infrastructure products. Provide product technical support to our customers via in-person ...