1 to 25 of 335 SLA Jobs

do Excellent customer service providing proactive, reactive and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPI's Liaising with internal and external stakeholders Key Skills Minimum of 12 months experience in a 1st role for a MSP or … in an Onsite Customer setting Working to SLA's accurately in a fast paced, and friendly environment Proven customer-centric IT service Delivery experience Strong experience supporting Office 365 cloud services Experience of supporting MS Technologies, one of which must include Microsoft Azure Basic Networking experience, knowledge of DNS, DHCP more »

activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPIs are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers more »

sufficient capacity to meet current and future predicted growth. Ensure IT hardware and services are maintained within agreed objectives and appropriate Service Level Agreements [SLA]. Provide IT UC network operational statistics to the IT Operational leadership team. QUALIFICATIONS A Level IT, BTEC in Computing or equivalent. MCP or equivalent. more »

will include service reviews, performance monitoring and resolving any issues. Profile Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments Demonstrable experience of Service Delivery Manager roles within an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and more »

Are you a motivated and driven IT Helpdesk/Service Desk Analyst looking to move into a role where you will have ample support from Management to shape your long-term career within IT? If so please read on . more »

will include service reviews, performance monitoring and resolving any issues. Profile Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments Demonstrable experience of Service Delivery Manager roles within an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our more »

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our more »

and other aspects of the Information Services Management Framework. Requirements Here are the key skills and experience relevant to this role: Experience in an SLA driven, ticketed Service Desk or 1st/2nd Line role Experience of applying processes and procedures Experience of building and maintaining excellent relationships with customers more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. This role would suit an Administrator with a background in Sales Ledger or invoicing, looking to work for a large company who offer stability more »

of extension, long term. Language requirements: English & Spanish (Mexican) Key Responsibilities: Develop and manage Service Catalogs (update existing ones and generate new ones) Expand SLA definition and tracking Revamp and manage Notifications Requirements: Must be incorporated in the USA or Canada Experience in ServiceNow development Proficiency in creating and managing more »

for all issues which are outstanding. Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met. Raising new issues, projects, AMS issues and audits onto the website. Managing the projects team resource allocation for all business areas. Maintaining more »

in BST and UAT testing. Report delivery status to TPO. Identify and prioritise product features by business value. Partner with business owners to ensure SLA delivery. Investigate and resolve escalated incidents, including RCA. Qualifications: 4+ years of technology experience, with supply chain experience in a planning environment (SAP-APO, SAP more »

Office 365, Windows Server, internal infrastructure, and hardware ( laptops) Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA Resolution of configuration and deployment issues Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line Ensure that applications are … cover Bonus scheme Additional company benefits Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Office365. The role will more »

being the first point of contact for customers and providing backend support for our monitoring systems. Working efficiently and productively to achieve and exceed SLA’s, KPI’s, and profitability targets. If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for more »

management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and e nsure the team stays current with the latest … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »

process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business functions to identify and drive more »

of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that more »

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

first responder to incidents in your region Diagnose on site faults, identifying root cause and implementing the desired fix in accordance with the Service Level Agreement Perform periodic maintenance of network assets as required Complete all documentation accurately and return within the communicated timeframe Ensure that all work is undertaken more »

Exciting opportunity to slowly move away from BAU in becoming a Project Engineer. Are you looking for the opportunity to maintain a broad skillset? If so, then look no further Im looking for an experience Infrastructure Engineer to join and more »