Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & responsibilities Report directly to the Operations Manager Manage agreed KPI and SLA's. Responsible for managing the company's H&S and environmental performance on the contract. Plan and implement building shutdowns and complex client project works. more »
Champion a unified approach across the organisation for operational efficiency and collaboration. * Ensure compliance with quality, safety, and environmental standards. Maintain high standards of SLA and KPI compliance in support and project delivery. * Analyse operational data to identify areas for improvement. * Optimise end-to-end processes to drive revenue. * Develop more »
Employment Type: Permanent
Salary: £75000 - £125000/annum All depending on experience
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »
Kettering, Northamptonshire, East Midlands, United Kingdom
Omega Leeds
booking requirements and ensure fulfilment with compliant and suitable candidate from working pool To achieve and surpass specific KPI's in line with ServiceLevelAgreement Ensuring you provide a high-quality service to your flexible workforce and client Booking shifts checking and releasing ppe, managing holidays , supporting payroll Floor more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »
Employment Type: Permanent, Part Time, Work From Home
the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »
King's Lynn, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »
Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all ServiceLevelAgreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you more »
Farnborough, Hampshire, South East, United Kingdom
Greenpoint Computer Services Ltd
detailed incident history records, especially when handling 1st Line Support responsibilities. Escalation: Know when to escalate unresolved incidents to 2nd or 3rd Line Support. SLA Adherence: Ensure that tickets meet or exceed servicelevel agreements. User Satisfaction: Verify ticket resolution with users, focusing on efficient and effective problem resolution. Desirable more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
DVSA
Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »
security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re ServiceLevel Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »
Southampton, Hampshire, South East, United Kingdom
Public Sector
efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed servicelevelagreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »
Employment Type: Contract
Rate: £175 - £200 per day + umbrella (inside IR35)
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
Warwick, Warwickshire, West Midlands, United Kingdom
WarwickIndependent Schools Foundation
Digitally Enabled Learning. Working as part of the Foundation IT Team, you will provide the following: support for the delivery of the Foundation-wide SLA across all schools and departments; an initial point of contact for staff and students requiring help with IT issues and queries. proactive maintenance for IT more »
SPEN with the ability to troubleshoot and resolve issues Liaise with Scottish Power staff and external suppliers to deliver all Provide related activities within SLA timescales. You will have the ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm … network performance Provide remote support to Field Engineers working on faults Ability to prioritise network alarms and incidents in order to fulfil KPI/SLA commitment Liaise between internal departments, 3rd party suppliers and customer within agreed SLAs Complete network reports and analysis when required Ensure Governance of processes within … tools. Must be PC literate and competent with Word/Excel/Visio/MS Project Track record of successfully prioritising simultaneous activities within SLA A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Strong interpersonal negotiating and communication more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
reviewing the strategy, updating, and revising as necessary. Full responsibility for P&L. Co-ordinate processing partners audits and performance evaluation including contractual and SLA reviews. Knowledge, Training, Experience, Technical and Personal Skills: Required: Strong commercial background, experience in subcontracts management, managing supplier relationships and cross functional teams. Experience of more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Core 3
desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our ServiceLevelAgreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »
Hereford and Worcester, West Midlands, United Kingdom
allpay.net
data and safeguarding funds in accordance with regulatory requirements. Reconciliation & Reporting : Ensure daily completion of all client money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership more »
on an ad-hoc basis, presented in an easy-to-understand format Ensure data requests are effectively prioritised and are actioned within the agreed SLA Working closely with colleagues to ensure business needs are met Investigate queries raised in relation to data and reporting Assist with the continuous improvement, development more »
Development Funding Administrator , we are looking for someone to: Ensure all data entry and notation of systems is accurately completed accurately and within agreed SLA for all new transactions Support members of the Development Funding team in the collection, production and management of information and paperwork related to funding, valuations more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Guarding UK
strengthen stakeholder relationships. Conduct monthly face-to-face meetings with clients to gather feedback and identify new opportunities. Service Excellence: Ensure servicelevel agreements (SLA) and key performance indicators (KPI) are consistently met. Relationship Management: Foster positive relationships with clients and staff to maintain high standards of service delivery. Requirements more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »