151 to 175 of 337 SLA Jobs

the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »

the VCSE sector or criminal justice sector, and may have held a role where, like this one, you manage all things contractual or Service Level Agreement, project plans, action plans, Service Exits and Mobilisations. You might be operational and exploring a role change, and you understand the drivers and processes more »

satisfaction. Lead and support the Service Desk & Managed Service team on projects & cases in both technical and project management Understand, identify and apply the SLA for each service request and set expectation with customer Manage the delivery of Managed Service customers on time and within budget alongside the Head of more »

of reporting. - Development and maintenance of the LPPA Data Warehouse. - Analysis of MI reports to provide insight to the Business. - Responsibility for maintenance of SLA reports to the Operational Managers. - Responsibility for supplying data for benchmarking (CEM/CIPFA). - Production of MI on our competitive landscape. - Responsibility for co more »

Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate more »

responsibility for procurement of IS systems and services and the management of key contracts and strategic supplier relationships. Actively manage outsourced IS services, monitor SLA s and manage supplier performance, to ensure that the external service contracts deliver value for money and meet the charity s needs, taking remedial action more »

experience in a client facing role. Good organisational skills. Responsible for organising his/her own calendar and planning with customers. Meeting the required SLA s or customer specific KPI s. Timely and accurate documentation is essential. Provide guidance and support for colleagues and customers. The role offers a Monday more »

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »

Owning and managing the development, deployment, and maintenance of business applications include our in-house developed software. Developing local business specific Service Level Agreements (SLA) and subsequently ensuring that I.T. service meets or exceeds agreed targets. Managing the hardware estate for the business units including: Physical servers, switches, and other more »

ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and more »

features etc Deliver all consultancy and configuration work according to the project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget Maximize usage of low code/no code platform and provide technical design or develop/customize solution approach for more »

Staff W& C Directorate staff Finance Human Resources External Personnel working within the W& C field External Personnel with whom the Trust has an SLA to provide services for the Trust Supervises: Specialist Pharmacists W& C Rotational resident pharmacists Pre-registration pharmacists and other junior staff About us Chelsea and more »

review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with service level commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »

modules of the Workforce Software Suite. Delivers best practice and compliance consulting services to customer. Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction. Delivers workforce management functionality specifications for the technical team to build interfaces. Works with client to plan and organize QA testing more »

all sites within cluster. To liaise with Hospital Operations Manager to support and advise on appropriate engineering cover on all cluster sites to meet SLA and on-call requirements. Liaise with all Engineering sub-contractors to ensure work is completed efficiently, effectively, and safely and adequate records are retained on more »

approval/review by Client/managers Preparing draft audit and controls reports and working paper files to high quality standards and within the SLA on allocated assignments, adding value and good practice To lead and supervise more junior staff on individual assignments including staff motivation, discipline and technical audit more »

strategic partnerships and work with procurement to lead necessary contract negotiations Monitor and Track the performance, quality of the product, Satisfaction of hotels and SLA of the providers. Leverage outsourcing companies to deliver part of tasks. Qualifications Minimum of 8 years experience within a multi-national hospitality industrywith exposure making more »

and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations, including more »

and ensuring security of data and technology estate at all times. Business services and Application management Ensure key workplace business services are operating within SLA, meeting end user needs. Ownership all Workplace applications that support those business services. In partnership with Group Cybersecurity function, ensure all applications are compliant (Secure more »

To cover all maintenance of electrical distribution, controls, lighting, emergency systems, building services plant room electrical systems. To complete PPM's in line with SLA and KPI agreements To provide Electrical H&S and compliance engineering on each facility To respond to Helpdesk requests, providing a professional and timely service more »

risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a more »

write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »

or Financial services industry knowledge. Making it happen Together. Job responsibilities: Provide leadership to the infrastructure team, including monitoring of internal KPI's and SLA's, carrying out 121 s and providing input to staff performance reviews, development plans and training requirements. Ensure the team provide Infrastructure services in all … testing in conjunction with Business Change, Technology teams and other stakeholders. Ensure vulnerabilities, Pen Test/audit findings are managed and resolved within agreed SLA s. Manage the team including providing coaching and support, supporting performance review with the infrastructure manager, objective setting etc. Promote a team culture and resolving more »

Build SLA QA Senior Manager page is loaded Build SLA QA Senior Manager Apply time type Full time posted on Posted 30+ Days Ago job requisition id REQ_00033507 We're looking for a Build SLA Quality Assurance Senior Manager to join us! Do you want be part of a … how, will be key to creating this UK network, making a positive impact into our community and environment. Job Purpose You'll manage the SLA overview and tracking of the E2E network build processes and the delivery of the network build programme according to standards set, ensuring as-built works … quality and compliance standards. You will also analyse any variance from the strategic business plan and design, and report the information about KPIs and SLA compliance to the involved stakeholders. Key Accountabilities Defining key metrics: define suitable metrics to measure critical performance indicators for Network Build Overview of SLA Monitoring more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »