System Training Analyst
- Hiring Organisation
- Network IT
- Location
- Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital-first training and support strategy for enterprise SaaS systems. Youll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user … plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital-first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high-quality in-system guidance (walkthroughs, FAQs, knowledge articles) to promote self-service ...