1 to 25 of 47 Salesforce Service Cloud Jobs in England

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice … and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software … to compliance procedures, especially data security Job Specific Qualifications: At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be ideal Experience of more »

third largest travel insurance provider in the world. Our vision is to take the lead in the insurance industry with comprehensive products, quality customer service, competitive rates, and the latest technology, enabling all our agents and customers to have the easiest and quickest experience when carrying out quotes or … managing policies with all Blue Insurances' Products. Position Overview As our Salesforce Functional Consultant, you will utilize your Salesforce expertise, excellent stakeholder management skills and collaboration abilities to elicit, capture, design, deliver and incubate successful solutions in our Salesforce ecosystem Qualifications and Training Proven experience as a … Salesforce Consultant/Functional Consultant/BA. Salesforce Certifications highly regarded. Applied experience particularly with Service Cloud implementations with Integrations ideal. Knowledge of Salesforce best practices, configuration, data modelling, UI & process design. Proven ability to work in a complex Salesforce environment, utilising problem solving more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team … making improvements, changes and features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience … ITSM Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes for changes - follow business requirements Location: Reading (Mostly remote work, 2-3 days per month in Reading office) What’s next? If this opportunity more »

We are partnered with a leading business who have become a household name in the UK and are known globally. This company are utilising Salesforce as their single source of truth internally, utilising a full suite of Salesforce products including Sales Cloud, Service Cloud, Experience … Cloud, Data Cloud and much more! Summary of the Position: Our client is looking to bring a Salesforce Manager into the business to take ownership of the platform and the related Tech stack, being the driving force behind Salesforce, working alongside a developer and wider team … of Admins, Developers and BA's. Responsibilities: Some of the responsibilities of the Salesforce Manager include but are not limited to: Be the face of Salesforce across the business, working with Stakeholders from users to Directors to understand the business needs Taking the requirements and designing solutions to more »

technical debt reduction Requirements: Strong experience across architecture, specifically in rolling out projects globally Expertise with NFRs and implementation of them Working experience of Salesforce Service Cloud as well as Salesforce more broadly Knowledge of Interaction Management tools ( Genesys , Amazon Connect or Twillio etc.) Understanding of … self-engineered applications and/or AWS applications Expertise on modular/composable architecture, Evolutionary Architecture is beneficial. What we are not looking for: Salesforce Service Cloud Architects only - experience with SFSC is vital but we are looking for an individual with experience that is broader than … just Service Cloud Experience with only implementation projects - we are ideally looking for someone who has managed full end-to-end lifecycle projects on a global scale. more »

Role: Salesforce Admin Salary : Upto £45,000 Location : London hybrid (once a fortnight) Once of our exclusive clients are again expanding the team to further advance their greenfield Salesforce implementation of Sales and Service cloud. This is a role for a keen and passionate Salesforce expert … with biweekly face to face meetings to help support the team camaraderie and culture. Your main role responsibilities will be the debugging of existing salesforce automations and continual automation of business process within Salesforce. 2 years in a hands-on Salesforce role Exposure to Sales and Service cloud Ability to build flows from Scratch Hands-on with Salesforce configuration and automation Salesforce Certified Administrator Do not hesitate to reach out if you (or any of your network) are interested in finding out more. more »

Salesforce Business Analyst - Service Cloud/Contact Centre Contract (Outside IR35) 6 Months Newcastle/Hybrid £ Rate Negotiable dependent on experience CloudCo Solutions are currently working on an exciting contract opportunity with one of our Global customer, who are looking to recruit a Salesforce Business Analyst … with specific Service Cloud experience. The successful candidate will be based in the North East and be able to work in their office in Newcastle once or twice a week. You will have been working in a Business Analyst role within the Salesforce ecosystem previously, and will … ideally hold some Salesforce certifications, including BA amongst others. As the Salesforce BA , you will be responsible for the following: Requirements gathering including workshops and focus groups. Creating user-stories Process mapping Creating documentation throughout the project lifecycle Stakeholder communication is essential User-Acceptance testing The successful candidate more »

Role: Salesforce Solution Architect Salary: up to £90,000 DOE Location: London - Hybrid TechOhana has recently partnered with a Global energy provider looking to bring on an experienced Solution Architect to help improve the efficiency of its growing Salesforce team. Role Overview: As a Contract Salesforce Solution … Architect, you will play a pivotal role in designing and implementing scalable Salesforce solutions tailored to the unique needs of our automotive client. Your expertise will be crucial in driving digital transformation and enhancing customer engagement through innovative Salesforce solutions. Key Responsibilities: Collaborate with stakeholders to gather requirements … and translate business needs into Salesforce solutions. Design and architect scalable Salesforce solutions, ensuring alignment with industry best practices and client objectives. Lead the implementation and customization of Salesforce applications, including configuration, customization, and integration with third-party systems. Provide technical guidance and support to development teams more »

Salesforce Manager/Salesforce Architect 2 days per week in the office £90k + bonus + benefits Salesforce expert needed for a business critical, high availability, highly complex and customised environment – this role needs someone who has been in a technical Salesforce role and is moved … into management and leadership – but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported … enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology more »

A Leading Salesforce ISV in their space is growing! TekSelct has partnered with them to support this growth as we look to hire a Managed Services Lead to work with their existing customers. The ideal candidate will have impeccable relational skills and can create win/win environments for … all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Required Salesforce Ecosystem Experience Hands on experience in handling L2 Production Support for Salesforce Platform Hands-on experience in understanding … Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components Salesforce.com Admin, Sales/Service cloud certification is added advantage Prefered The job holder must have proven ability to work with a variety of customers in the IT Consulting and SaaS Software verticals. Previous Customer Service/ more »

Salesforce Commerce Cloud Tech Lead - PWA - Close to the Midlands Empiric are currently working alongside a global retail leader to find a Salesforce Commerce Cloud Tech Lead with strong PWA experience. Our client is one of the fastest growing organisations on the planet, with renowned employee … retention and training. They are looking to grow Salesforce and are keen to hire talented salesforce experts within Commerce Cloud. This unique offer is a big chance for a Salesforce Tech Lead to take their career to the next level, to design the key technical components of … the solution and help direct our technical resources to develop and deliver the project deliverables Salesforce Solutions Architect knowledge/experience: Commerce Cloud PWA (Essential) Proven experience as a Salesforce Tech Lead Work as a lead developer lead for B2C websites with team size 2-4 developers. more »

Salesforce Consultant/Developer - Service and Sales Cloud Rate (Outside IR35) 6+6 Month Contract Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Consultant, you will be working within a highly experienced product team, making high … level improvements, changes and features across Service, Sales and Experience Cloud platforms. Project Work: Implementation work, across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visualforce, Apex coding. Design and delivery of a Knowledge Centric Service (KCS) application. Used … Knowledge Articles and Case Management. Core development work using custom objects, permission sets, reports, dashboards, and flows. Requirements: Must have Development level experience across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visual Force, Apex coding, Screen based flows, External Services and more »

fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments … salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. Whats on Offer? Highly competitive salary … holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third more »

a role we are immensely proud of. An opportunity to play your part Within the British Gas Energy team, we are seeking a talented Salesforce Product Developer to join our team and develop high-quality solutions and simplify process for our frontline agents. The ideal candidate should have extensive … experience in Salesforce Service Cloud, and ideally Salesforce Industries. You will be a part of a highly skilled and collaborative team, committed to being the Leading Energy Supplier. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to Park … electric car lease scheme & travel insurance Accountabilities Analyse, design, program, debug, and modify software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs Using current programming language and technologies, write code, complete programming, and perform testing and debugging of applications Complete more »

Salesforce Technical Architect London £140,000 per annum An exciting opportunity for a seasoned Salesforce Technical Architect to join a leading, luxury Automotive organisation. With decades of experience providing a quality car buying experience for clients, they boast significant experience delivering seamless and efficient service to customers. … The client are seeking a talented Salesforce Technical Architect to join their team. As a Salesforce Technical Architect, you will play a pivotal role in designing and implementing cutting-edge Salesforce solutions, providing technical leadership, and ensuring business success. Key Responsibilities: * Collaborate closely with stakeholders to understand … their business requirements and translate them into scalable Salesforce solutions. * Design comprehensive Salesforce architectures that align with business objectives, scalability requirements, and integration needs. * Lead and guide development teams throughout the implementation process, ensuring adherence to coding standards and best practices. * Conduct thorough code reviews to maintain high more »

Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and … Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and license types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation … crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and more »

potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as an Senior Salesforce Consultant. Take a look at our website here to learn more about why we’re one of the leading global cybersecurity consulting firms https …//www.nccgroup.com/us/our-services/cyber-security/About the Job NCC Group are looking for a Senior Salesforce Consultant to join our in-house line of business applications systems team. We are looking for an experienced and enthusiastic candidate with both a functional and … technical understanding of business systems. Our Senior Salesforce Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration, testing and deployment. As a Senior Salesforce Consultant, you will work alongside Technical Consultants and Business Analysts to help design, develop, and deploy internal more »

Job Description As a Salesforce Administrator, you will play a critical role in the implementation, customization, and maintenance of this organisation's Salesforce platform. You will collaborate with the existing Salesforce team within the organization to identify business requirements, design efficient processes, and drive user adoption. Role … Responsibilities Working on an advanced Salesforce Org of 2000+ users, utilising tools such as Sales Cloud, Service Cloud, Marketing Cloud, Einstein & CPQ, all on Lightning Collaborate with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions. User training, support … and configuration (Objects, Flows, Validation Rules) Stay up-to-date with Salesforce releases, new features, and best practices to optimize platform performance and user experience. Skills & Qualifications Experience in a Salesforce Administrator position Experience with Sales or Service Cloud Proficiency in Salesforce configuration, including Flows more »

I am seeking a skilled Salesforce Developer to join arguably the best Salesforce Partner in the UK. In this role, you will be responsible for developing customised Salesforce solutions that meet our client's unique needs. You will work closely with clients, consultants, and other stakeholders to … understand requirements, design solutions, and implement Salesforce functionalities using best practices. Key Responsibilities Collaborate with clients and consultants to gather requirements and translate them into technical solutions within the Salesforce platform. Design and develop custom Salesforce solutions, including custom objects, workflows, validation rules, Apex code, Visualforce pages … and Lightning components. Configure Salesforce applications, including Sales Cloud, Service Cloud, Community Cloud, and others, to meet client requirements. Perform data migrations, integrations, and system configurations as needed. Conduct code reviews, ensure code quality, and adhere to coding standards. Provide technical guidance and support to more »

Salesforce Platform Lead Job Description An Established Salesforce end user in the Financial services industry is looking to add a new salesforce lead to their Operations Team. With a competitive salary and a generous bonus and benefits package on offer, this is your opportunity to challenge yourself … in a professional capacity. Role & Responsibilities Liaising with stakeholders to establish needs, as well as managing their expectations and setting agreed objectives Oversee a salesforce administrator & also the 3rd party vendor relationship. Build strong relationships with the salesforce team, understand their needs and motivations. Responsible for salesforce configuration and also Apex when required. Skills & Qualifications Salesforce administrator certification 5/6 years experience within Salesforce Ability to mentor & lead the CRM team Sales + service cloud experience + ideally CPQ or Marketing Cloud Basic Apex experience required Flows experience Knowledge of more »

support/manage the delivery of Healthcare IT Projects. Responsibilities ▪ Support/manage project development from the pre-sales stage through to handover to Service (across schedule, cost and quality) ▪ Define project scope, objectives and deliverables that support Fujifilm and customer business goals ▪ Define and ensure delivery of project …/maintain/update associated governance, quality and communications documents, in alignment with QA/RA processes ▪ Management of project logistics (Hardware, Software and Cloud) ▪ Support and coordinate technical and operational design documentation ▪ Support Internal and external auditing of project delivery ▪ Estimate and manage the resources and participants (internal … Engagement and management of third parties and contractors ▪ Identify and manage project dependencies and critical path ▪ Plan and schedule project timelines and milestones using Salesforce & Service Cloud ▪ Track project milestones and deliverables ▪ Develop and deliver progress reports and proposals ▪ Proactively manage requests for changes in project scope more »

Role: Salesforce Technical Lead Job Type: Permanent Location: Brighton you looking at the foreground of Liaising with key stakeholders to determine and prioritize business requirements, transforming business requirements in technical requirements, and working with cross functional teams to ensure successful cost-effective project execution? with ability to Create, run … and present a measurable BRD/FSD (Blueprint) that aligns a customer’s technical business needs to that of the Salesforce Solutions you want to use your expertise to Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and … CRM strategy . We have the perfect role for you – Salesforce Technical Lead Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the more »

Senior Salesforce Consultant – Boutique Partner - London/Remote Do you want to make a big impact in a new and growing Salesforce practice? Do you want to be part of a small but growing team where you can make an impact and be recognised for the work you … do? This small yet global consulting firm is further accelerating the growth of its Salesforce Practice in line with its growing pipeline of projects and now needs another exceptional Senior Salesforce Consultant to join its team. In this key, frontline consulting role you will get the opportunity to … display your skills across a range of exciting Salesforce projects of varying size and complexity. This is a fantastic opportunity to get in at an early stage of this Partners growth journey, make an impact and see your career accelerate rapidly towards senior/leadership level. The best of more »

Senior Salesforce Administrator - UK - Hybrid - £65,000 -£75,000 Are you a skilled Salesforce expert ready for a new challenge? We're on the lookout for a seasoned Senior Salesforce Administrator to join our client's team and spearhead the enhancement of their Salesforce ecosystem. In … this role, you'll be at the helm of our client's Salesforce platform, leading its strategic advancement to meet business goals. Your expertise will drive scalable solutions, streamline processes, and empower users to fully utilize the platform's capabilities. It's an exciting opportunity to make a substantial … difference and shape the future of Salesforce within our client's organization. This role will involve: Lead the design, configuration, and customization of Salesforce to meet complex business requirements, leveraging declarative tools and custom development when necessary. Collaborate closely with stakeholders to understand business needs, identify opportunities for more »

I am seeking a talented and motivated Salesforce Account Executive to drive sales of Salesforce solutions and services. As a Salesforce AE, you will be responsible for identifying new business opportunities, building relationships with clients, and leading the sales process from prospecting to closure. This role offers … the opportunity to work with a diverse range of clients across various industries, leveraging your expertise in Salesforce to deliver impactful solutions that align with their business objectives. Key Responsibilities: Develop and execute strategic sales plans to achieve sales targets and objectives. Identify and qualify new leads, prospects, and … opportunities within the Salesforce ecosystem. Build and maintain strong relationships with key stakeholders, including C-level executives, business leaders, and decision-makers. Conduct needs assessments and solution presentations to demonstrate the value proposition of our Salesforce offerings. Collaborate with our delivery and technical teams to develop tailored solutions more »