2 Permanent Salesforce Service Cloud Jobs in the North East

Job Description As a Salesforce Administrator, you will play a critical role in the implementation, customization, and maintenance of this organisation's Salesforce platform. You will collaborate with the existing Salesforce team within the organization to identify business requirements, design efficient processes, and drive user adoption. Role … Responsibilities Working on an advanced Salesforce Org of 2000+ users, utilising tools such as Sales Cloud, Service Cloud, Marketing Cloud, Einstein & CPQ, all on Lightning Collaborate with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions. User training, support … and configuration (Objects, Flows, Validation Rules) Stay up-to-date with Salesforce releases, new features, and best practices to optimize platform performance and user experience. Skills & Qualifications Experience in a Salesforce Administrator position Experience with Sales or Service Cloud Proficiency in Salesforce configuration, including Flows more »

Salesforce Business Analyst - Service Cloud/Contact Centre Contract (Outside IR35) 6 Months Newcastle/Hybrid £ Rate Negotiable dependent on experience CloudCo Solutions are currently working on an exciting contract opportunity with one of our Global customer, who are looking to recruit a Salesforce Business Analyst … with specific Service Cloud experience. The successful candidate will be based in the North East and be able to work in their office in Newcastle once or twice a week. You will have been working in a Business Analyst role within the Salesforce ecosystem previously, and will … ideally hold some Salesforce certifications, including BA amongst others. As the Salesforce BA , you will be responsible for the following: Requirements gathering including workshops and focus groups. Creating user-stories Process mapping Creating documentation throughout the project lifecycle Stakeholder communication is essential User-Acceptance testing The successful candidate more »