Service Experience Service Owner
- Location
- Greater London, England, United Kingdom
Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations. User-Centred Service Delivery: Strong experience understanding … management platforms. Understanding of accessibility, inclusive design and assisted digital requirements. Experience establishing service experience metrics, user satisfaction measures and continuous improvement frameworks. Security Clearance: Willing and eligible to obtain SC clearance; active SC clearance advantageous. Our client operates hybrid working 2-3 days in London, with occasional ...