3 Permanent Service Delivery Jobs in Chorley

Energy reporting directly to the Head of Retail Energy Service. The Operations Manager role is to manage, nurture, grow & drive efficiencies into the Managed Service operation; managing teams & contractual performance to ensure service levels are met, client satisfaction is achieved, and costs are managed effectively. The role has … management responsibility and accountability for the Retail Managed Service function, which includes Electricity, Gas and Settlements, who provide services to a diverse range of companies. The successful applicant will be responsible for the day-to-day running of the teams and will include the on- boarding of new clients … and lifecycle management activity for existing clients. Position Responsibilities Managing the delivery of the operational teams: Gas and Electricity Market Participant Interaction (MPI) and Settlements. Achieve operating plan and all SLAs, with a thorough understanding of scope, service levels & any customer specific services. Communicate weekly performance statistics. Working more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

in office full time with other team members will be essential. The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure. POSITION …/Scope with a focus on following the right level of governance relevant to meet company targets. • Working with Account Managers and/or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues. • Producing … Paternity Leave 4 weeks full pay Holiday buy scheme Employee Assistance Programme Discounted Leisure Memberships Cycle to work scheme EV & Hybrid Car Scheme Long Service Awards Private Medical Insurance And many more! For our full job specification please go onto our careers page under "Delivery Services" link below more »