1 to 25 of 33 Permanent Service Delivery Jobs in East London

Job DescriptionHead of IT Service Delivery Law Firm London - HybridWe are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices … including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT to ensure that services delivered meet user … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity.To ensure that IT Service Desk support and Training are delivered to the highest possible more »

Job DescriptionService Delivery/IT Operations – Up to £360 P/D Inside IR35 – LondonThis a 6-month assignment with a highly regarded Asset Management firm based in London.You will be providing IT support and service delivery to lead the BAU service operations functions and provide … to £360 per day. You will also be required in the office 5 days a week.This is a role where you will be leading service delivery, with that in mind you will need:5+ Years’ Experience in a Similar PositionExperience in the Financial Industry – Preferably Buy-SideITIL QualifiedActive more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an … who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not … only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option to buy an additional 5 days.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare scheme.Professional development (company paid qualifications).Hybrid working (c. once a week in more »

Job DescriptionWe are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager.The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and … Client Relationship Management:Organise and attend monthly or scheduled meetings with Clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.Produce and issue monthly/annual Client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety … statistics, etc.Team Leadership and Supervision:Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager.Quotation Management:Produce and issue quotations for service contracts, system more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … of your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions.Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations.Engage with Distributors – Leverage more »

stage discussions including pricing/commercial and legal jointly with the client partnership teamsProvide necessary input for building new alliances with relevant product/service ecosystem partnersWill be passionate and enthusiastic to work on digital technologies.Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that would impact … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations.Building long term … commercial negotiations and order bookings.Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners.Reasonable understanding of Global Delivery Model and IT service industryExperience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

Job DescriptionA global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is … about bringing unique ideas to the table, not working to a specification.There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better … offices, working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function.Requirements· Proven experience within IT services delivery or IT infrastructure ideally 10+ years· Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services· Experience more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

success and consistency. Balance this by supporting process improvements that help streamline and allow for better focus on sales or clients. Provide input into service line products, product pricing methodology, and future trends or tactics that should be reviewed internally. Participate in monthly pipeline calls to ensure team alignment … to challenges, needs and requirements identifying root causes, providing effective solutions in a timely manner to ensure that traction, progress, and confidence is maintained Service Excellence - dedicated to meeting, enhancing and at time exceeding clients expectations, ensuring excellence in service delivery are achieved through the right solution … well as team and personal goals. Utilisation process and tools to drive improved sales. Coordinate solutions resources across geographies to ensure quality of proposed service offering Accountable Leader through the solution process, coordinating, providing insight and partnering with service line subject matter experts to ensure the latest and more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and … best use of assets.ITIL 3 or 4 FoundationKnowledge of inventory systems (i.e. Lansweeper, Crowd Strike)Background in IT asset and configuration management.4Experience with IT service management tools and platforms.Knowledge in working with Configuration Management processes and systems or ITIL processes.Experience working in a regulated environment and knowledge of the more »

Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility.Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution.Collaborate with technical teams to ensure seamless integration of public cloud solutions.Private Cloud Leadership:Lead the development … performance metrics to identify opportunities for optimizing hybrid cloud environments.Microsoft Cloud Solution Provider Programme Enhancement:Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients.Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes.Ensure alignment with Microsoft's more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

role with a real opportunity for learning the sort of challenge you're seeking?Do you strive to give 100% when it comes to service delivery and customer experience?Then look no further...!The roleA growing Mac specialist MSP are looking for a 2nd Line Support Technician to … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

qualification within an ITSM systemA passion for working in an Agile method, in a fast-paced environment.Excellent communication skills across all levelsAn understanding of Service Delivery PlatformsA self-starter, keen to get involved in company cultureThis is a great opportunity for a Business Analyst, where you will be more »

of winning work. You will have a track record in managing multiple projects at once. Primary Objectives To effectively develop and manage the commissioning service internally and in particular within the key account. To promote cross selling amongst the staff and other related companies and to liaise closely and … management activities that help manage the company efficiently. It requires the ability to think and communicate clearly, to remain focused and to lead construction delivery staff and office team members whilst remaining motivated during fast moving periods of complex activity. Ideal attributes include: Individual drive, enthusiasm and a high … utilisation. Accurately forecast staffing requirements and identifying recruitment needs and potential candidates. At all times manage and control resources on projects. Accountability for project delivery in full accordance with our appointment to include technical and commercial compliance. Commercial management of project change. Accountability for the quality of service more »

FAQs, and knowledge articles.in incident management and problem resolution activities, including conducting root cause analyses.closely with internal teams to ensure a high level of service delivery and customer satisfaction.remote support and assistance with change management for our client base on a 24x7 basis as required.and monitor call queues … of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.experience in an IT service role, with a focus on supporting and troubleshooting network security environments.troubleshooting and problem-solving skills.and effective communication skills, both verbal and written.to work well more »

that have a user base of at least 2,000 people.An in-depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery.What we are offering:26 days holiday with an option to buy an additional week.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

HR technologies, digital HR, organisation design, learning & development, recruitment, benefits, reward, performance, and talent.Strategic HR Analysis: Future organisational capabilities, trends, and business performance improvement.HR Service Delivery & Operating Models: Design and implementation considering business demands and efficiency.HR Technology: Analysis of HR requirements, employee experience, and implementation of enabling technology.Digital more »

thorough understanding of each client’s business within the team.Manage multiple account teams to deliver work within allocated budgets, ensuring the highest standard of service delivery.Provide expert client advisory services and oversee day-to-day PR operations.Mentor and develop junior colleagues, nurturing their skills and fostering growth within the more »

great communication skills and strong technical knowledge to contribute heavily to a business roadmap.Within this role you will:Lead senior technical relationships and supervise service delivery for projects and production support.Serve as the primary contact for technical escalations and represent the team in client forums.Offer technical analysis to … Excellent communication skills, including the ability to engage with clients and a wide range of internal stakeholders both formally and informally.Hands-on approach to delivery and working as a team to meet client deadlines.Technical experience working within a SaaS organisation ideally FinTech.10+ years' experience in client facing technical roles more »

Job DescriptionIT Support EngineerLondon EC1£25k - 30K BaseStart date: Immediate Business Summary:We are a forward-thinking Internet Service Provider that is changing the way commercial Landlords offer space to the market. We require a switched on, loyal, enthusiastic candidate, with a can do attitude to join our fast … and coaching that will enable you to complete your roles and responsibilities to a high standard. You will be a core part of our service delivery team, helping us deliver better telecoms and data solutions to existing and new clients. These are the day-to-day requirements of more »