16 Service Delivery Jobs in Glasgow

fully remote based in the UK. About the Role: As a Solutions Architect, you will be responsible for the design, scoping, estimating and overseeing delivery of multiple professional services projects at any time. You will be required to multi-task, prioritise your workload and work closely with the leadership … a university museum collection or collecting data from the stratosphere to measure global climate change. You will be responsible for end-to-end project delivery from the very first call with the customer to introduce, scope and estimate a project, to design and documentation to the final project sign … team to deliver the project to a high standard, to the project scope within the project time and budget constraints Either leading the project delivery by completing the work yourself or oversee our Cloud Engineers to deliver professional services projects Working closely with the delivery team to provide more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You’ll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

In order to support our growing company we have a great opportunity to recruit a Project Specialist to be part of our SPEN Capital delivery Programme in the UK. You will ideally be based close to our office in Hillington, Glasgow. Reporting to the relevant Senior Project Manager, working … from Project Initiation to release into Operations and/or supporting Project Managers on larger projects. The Project Specialist will own and manage the delivery of their projects through the effective coordination of internal Magdalene Service Delivery teams and external third-party delivery partners. You will more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

the appropriate analysis in response to business requirements. * To provide second line support for the organisations information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. * To monitor information systems for underutilisation, process deficiency or … systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. * To work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisations business requirements. … To manage the technical delivery of approved small projects (e.g. information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. * To provide expert advice and guidance to management teams in support of the IT strategic planning process and in support of technical change projects. more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point … of escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to … escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »

Developer with expertise in IT Operations Management (ITOM) modules. This role involves designing, developing, and customizing ServiceNow solutions to streamline IT operations and enhance service delivery. Key Responsibilities: ServiceNow Development: Customize and integrate ServiceNow solutions, focusing on ITOM modules like Discovery, Service Mapping, Event Management, and Orchestration. Configuration more »

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be … able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log … the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »

alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed … the go-to guru overseeing all legal project resources, guaranteeing top-notch quality in every output. Plus, you'll collaborate with the Head of Delivery to keep refining their delivery frameworks and services for continuous improvement. We're on the lookout for standout candidates with a knack for more »

The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a high service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … the following: Qualified in commercial gas, Fgas and or electrical qualifications. Strong technical engineering understanding. Previous experience of managing large engineering teams. Experience of service delivery in high profile contracts. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first … point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

develop robust software applications. Your expertise will be vital in creating pristine code and developing automated test plans that uphold the integrity of our service delivery. To excel in this role, you will need: Solid background in product development and software engineering, with proficiency in both C++ and C# … . Deep understanding of service-oriented architectures, including microservices, is essential. Passion for technology and commitment to continuous improvement will be the driving force behind your success. If you are ready to take on this challenge and make a tangible impact on the future of digital customer services, we more »