4 Service Delivery Jobs in Hatfield

the ServiceNow platform within the organisation. This role is critical for ensuring that the ServiceNow platform aligns with the business's goals, facilitating effective service management processes, and delivering exceptional service delivery outcomes.AccountabilitiesStrategic Planning and Implementation: Collaborate with IT and business stakeholders to define strategic objectives for … the ServiceNow platform. Lead the planning, execution, and delivery of ServiceNow projects, ensuring they meet quality, scope, budget, and timeline requirements.ServiceNow Development and Configuration: Oversee the design, development, and configuration of ServiceNow solutions to meet business needs. Ensure best practices are followed and that solutions are scalable, maintainable, and … the professional development of team members.About you (experience we seek)Proven experience in a leadership role within a ServiceNow development team or similar IT service management (ITSM) environment.ServiceNow Expertise: Extensive knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, and custom application development.Project Management: Demonstrated ability to lead and more »

business applications, infrastructure, and any associated data services. You’ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won’t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and setup of new more »

business applications, infrastructure, and any associated data services. You'll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won't need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It's a busy and dynamic environment. Alongside the day-to-day BAU operational activities you'll also be involved in key project work. This includes the introduction and setup of new more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »