13 Permanent Service Delivery Jobs in the North East

which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »

support to the Oncology team. You will work closely with the team along with other advanced practitioner pharmacist colleagues to ensure a high quality delivery of service for patients attending the Trust and will also have the opportunity to deliver pharmacist led Oncology clinics. You will also work … As such, the role involves advanced clinical practice in a high risk specialist area which will bring the opportunity for integrated team working and service development with the Oncology team. Main duties of the job You will have evidence of effective service delivery at a specialist pharmacist … developed clinical pharmacy skills in an acute medical or surgical specialty with a prescribing qualification and evidence of advanced clinical skills development. The Pharmacy Service operates a seven day clinical service with routine support of both junior pharmacists and integrated medicines management technicians. South Tyneside and Sunderland NHS more »

with an interest in Gastroenterology. You will be responsible for providing Directorate lead support to the Medicine Team delivering our Integrated Medicines Management (IMM) service across a range of Medicine wards in the Trust. You will lead and co-manage the Team along with Directorate Lead colleagues, to ensure … a high-quality delivery of our IMM service which delivers pharmaceutical care from admission, through any inpatient stay and beyond discharge, into Primary Care. You will be required to lead and co-ordinate the professional clinical input into the management and development of services in the designated Directorates … and will provide expert advice and undertake risk management, financial management and governance activities. As such, the role involves the combination of advanced-level service delivery and team management resulting in multi-skill development and contribution. Main duties of the job You will have evidence of effective service more »

Job summary The NHS Business Service Authority's Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and … Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design … community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

Job summary Responsible for managing the implementation and delivery of the PCN DES Service requirements across the PCN, supporting the achievement of the Impact & Investment Fund (IIF) targets across PCN practices, as well as operational management of other identified projects and services the PCN are required to deliver … The post holder will work with the PCN Management Team (including the PCN Clinical Director, and PCN Business Manager) to progress new and innovative service developments responding to emerging knowledge and techniques, reporting to the Clinical Director. Main duties of the job To provide oversight and coordinate delivery … Responsibilities include: Keep abreast of current affairs and identify potential threats and opportunities. Contribute to PCN strategy. Monitor and evaluate performance of the PCN service requirements. Develop and maintain effective communication within the PCN and the PCN member practices and all relevant stakeholders (ICB, Federation, Patients etc) Develop and more »

travel to Gateshead office) Competitive Salary: £24,000 Per Annum Fantastic Hours: Monday-Friday 08:30 - 17:30 The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for … and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not limited … with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes more »

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability more »

in project execution and delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role … development methodologies. Innovative Thinking : Creativity and the ability to think outside the box in proposing solutions and improvements to project processes and outcomes. Customer Service Orientation : A strong focus on client satisfaction, with the ability to build and maintain positive relationships with clients and ensure their needs are met. … pay scheme* End of year bonuses Bonus scheme for helping us recruit great people Quarterly commission scheme for any sales you make** * Length of service eligibility criteria ** Must meet qualifying criteria Salary £25k-£30k DOE Still Interested? This is a great opportunity for the right person to join the more »

Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers … and internal stakeholders. Responsibilities: Act as the primary point of contact for all service desk inquiries, efficiently managing incoming calls and emails. Coordinate service requests and dispatch technicians to customer sites in a timely manner, ensuring adherence to service level agreements (SLAs). Maintain accurate records of … service requests, including tracking progress and documenting resolutions. Collaborate closely with technicians and field service managers to prioritize tasks and optimize resource allocation. Provide exceptional customer service, addressing inquiries and resolving issues with professionalism and expertise. Identify opportunities for process improvement and contribute to the ongoing enhancement more »

the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »

make informed decisions on languages and tools, and collaborate closely with internal stakeholders to understand and address business requirements. Key Responsibilities: Development: Lead the delivery of robust systems aligned with customer needs. Support: Provide guidance and technical assistance to team members and other departments. Performance Improvement: Proactively identify opportunities … additional responsibilities as needed to support departmental and business objectives. Employment Accountabilities: Stakeholder/Customer: Maintain effective communication channels and ensure high standards of service delivery. Staff/People/Team: Work closely with senior management to meet business objectives and support staff development. Processes: Ensure compliance with company … policies and procedures. Results: Deliver projects within quality, cost, and delivery objectives. Financial: Manage budgets effectively and adhere to company purchasing processes. Requirements: Knowledge and Experience: Broad understanding of development languages and applications, hands-on development experience, familiarity with MYSQL or similar databases, project/people management experience. Skills more »

liveable life. They believe that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, the charity strives to be open, enabling, inclusive and courageous in all that they do. The charity is … supporter services and database professional you will: Supporter Care Be the first responder to supporter enquiries, whilst organising and assigning workload appropriately to meet service level agreements. Deliver excellent standards of supporter care. Ensure all supporter care processes are documented, understood and reviewed in full, periodically. Support in the … Services by providing information and reports on supporter giving that informs decision making on marketing activities. Skills and Experience Experience of providing excellent customer service, including managing and prioritising conflicting priorities Flexible approach to customer service, going above and beyond expectations Knowledge and working experience of Raisers Edge more »