14 Service Delivery Jobs in Wiltshire

and connected by a technology-agnostic, proprietary data platform that grows and improves every day. Get in touch ROLE OVERVIEW Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them … business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards PERSON SPECIFICATION Required experience in an IT service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an more »

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … of the work, we can only accept UK Nationals. Your future duties and responsibilities - Build new Deployed units to agreed infrastructure specification. - Carry out service delivery and maintenance tasks using standard procedures and tools - Engage third party support vendors to assist with hardware faults or queries. - Resolve problems more »

do? Our P3M team is at the heart of everything we do within QinetiQ. The expertise of our team is essential to the successful delivery of our customer commitments and we empower them to run some of the UK's the most critical defence and security projects. Day-to … to apply your expertise across the wide range of project types and methodologies we use - from pure research, to consultancy, through to product and service delivery. Whatever your specialism or background, you can expect ongoing development to help you excel and advance. This includes expert training and mentoring, with more »

iO Associates are currently looking for someone to join a Service Delivery team as an Assistant Licensing Manager, where you'll be integral to our Software Asset Management (SAM) operations, ensuring efficient license management and compliance across our systems. Location: Sailsbury (minimum 2 days per week) Clearence: Active … Software Asset Management. Provide insights for Enterprise agreement strategy, negotiation, and renewals. Support the implementation and enhancement of asset and license management procedures. Develop service improvements for license tracking and Software Asset (SA) data usability. Provide advice on License management during Business Continuity activities/incidents. Assist in monitoring more »

communication skills to deliver clear and concise instructions to users. Your professionalism, punctuality, and adeptness in customer interactions will be vital in maintaining high service standards. Key Responsibilities: Deployments: Deploy Mobile and laptop Infrastructure User Support: Provide hands-on support for IT issues and efficiently deploy users, maintaining a … high level of service delivery. Communication Skills: Articulate and convey technical instructions clearly and professionally to users. Customer Interaction: Engage confidently and effectively with customers, exhibiting strong interpersonal skills. Desired Skills and Experience: Proficiency in laptop build processes, stock management, and user deployment. Strong knowledge of IT systems, particularly more »

Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you … ll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our … and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft more »

Manager with extensive experience in commercial FM hard services , operations. In this role, you will oversee both direct labour and subcontractors to ensure efficient service delivery in a fast-paced environment. The ideal candidate will have a proven track record of managing costs and meeting financial targets, as … needs are met while upholding compliance with statutory regulations and requirements. You will be responsible for meeting all contractual obligations, key performance indicators, and service level agreements to prevent any penalties. In addition, You will lead a team of supervisors and schedulers and ensure accurate reporting to support regular … and external audits, promoting the continuous improvement of our services. By staying updated on technical competencies and strive to deliver a high standard of service in line with the Skilled Person Matrix. What we are looking for: As a visible, adaptable, and values-based leader, you will play a more »

solutions that benefit from the companys 40+ years of experience delivering and maintaining communication services for military and defence users. Reporting directly to the Service Delivery Lead you will support activities across all stakeholders within Airbus, adhering to both contractual targets and Airbus processes. You will be responsible … meetings and take minutes as required. HOW YOU WILL CONTRIBUTE TO THE TEAM Reporting the P&L of the contract as directed by the Service Lead Coordination of customer satisfaction and feedback ideas for improvement. Attend and minute meetings as required by the Service Lead Collating of KPI more »

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

Lead IT Service Delivery Engineer Corsham SN13 Salary £45,000 - £75,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts … Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a Lead IT Service Delivery Engineer that brings a methodical and dedicated approach to R&D, problem solving, and are able to act quickly in assessing a … situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with solutions that ensure business continuity or more »

IT Service Delivery Engineer Corsham SN13 Salary £45,000 - £70,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for … Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a Lead IT Service Delivery Engineer that brings a methodical and dedicated approach to R&D, problem solving, and are able to act quickly in assessing a … situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with solutions that ensure business continuity or more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service … and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build … facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on Supplier Management and Service Level Management & Reporting as initial priorities. * Work closely with others to provide governance, transparency, and accountability on tracking & reporting on service maturity (CSI more »

perfomance manager to join their team. The role would be hybrid and can be based in Birmingham or Wiltshire. Key Responsibilities – Supplier Performance Manager Service Delivery and Quality Assurance Work with the Engineering and Network manager and Fleet Engineers to Monitor and track the performance and capabilities of … vendors to ensure compliance with contractual obligations, service level agreements, and quality standards. Collaborate with vendors to develop and implement corrective action plans when performance issues are identified and own the company's MOT pass rate process identifying trends and areas for improvement. Ensure regular meetings with key internal … in place corrective action plans Ensure national strategic suppliers provide overviews training and familiarisation training Identify opportunities for process improvement to enhance efficiency and service quality. Vendor Relationship Management Develop and maintain strong relationships with vendors, acting as the primary point of escalation should day to day routines fail more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »