101 to 125 of 334 Service Delivery Jobs with Remote Work Options

ensuring adherence to standards, policies, and agreements, and collaborating with internal and external stakeholders to achieve successful project delivery. Reporting to the IT Applications Delivery Manager, youll lead, plan, track, and report on IT projects and work-stream activities, following IT best practices, Delivery Governance, and the Secure … quality, and time are managed within agreed parameters. As an IT Workstream lead, youll agree, measure, and implement IT project milestones, engaging with IT Service Owners, Change Managers and Project Managers to ensure project deliverables meet agreed IT Service Delivery Standards. Youll also be responsible for anticipating … monitoring, managing, and reporting on IT issues and risks in line with NFU Mutual Risk Policy and our IT Delivery Processes. Youll keep risks visible and resolve or mitigate them to protect project deliverables and maintain agreed quality standards. Youll lead and motivate IT project and delivery teams more »

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how … do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording more »

travel to Gateshead office) Competitive Salary: £24,000 Per Annum Fantastic Hours: Monday-Friday 08:30 - 17:30 The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for … and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not limited … with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes more »

Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing … assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to … contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a more »

problems • Manage budgets and ensure that projects are delivered within budget • Build and maintain the relationship between the IT PMO and the wider IT delivery services to support the service delivery to our organisation. • Act as confidante, coach and constructive challenger to support the wider IT PMO … team, leaders and managers in the delivery of our IT projects • Be accountable for a planned resourcing model • Provide leadership and guidance to project managers and teams, ensuring that they have the necessary resource, budgets and support to delivery projects successfully • Management of people and career development and … role. •You will be a proven leader with significant insight and experience of planning and delivering IT change in a multidiscipline organisation, including the delivery of successful programmes and projects and their associated benefits to demonstrate return on investment. • You will be capable of solving complex problems and have more »

Service Growth Lead BFB Labs is a mission-led organisation that provides state of the art digital therapeutics for better youth mental health and is creating a new way of building resilience in a whole generation. Our products fuse evidence-based therapeutic approaches with immersive and responsible gaming making … Role We’re looking for a passionate and mission driven individual with experience in nurturing excellent relationships, converting opportunities, negotiating contracts, and successfully achieving service transformation in the health and social care sectors, ideally within children’s mental health. You are keen to be part of an agile, values … mental health support. Key Responsibilities Developing and nurturing collaborative relationships and partnerships Delivering against the organisational objectives to grow and develop our footprint and service offer Cultivating potential opportunities through market engagements, outreach, and representing/networking at relevant sector events Negotiating and winning contracts/funding Developing new more »

We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at EMIS on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays … a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network … a job, but an opportunity to add value and develop yourself further, then apply today! What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

team at Harrogate & District NHS Foundation Trust. The post holder will form part of a small team of information professionals and deliver an information service that supports the requirements of the Trust including routine internal and external reporting (including central returns to NHS England and contract reports to commissioners … and presentation of complex data and be able to engage with clinicians and managers to design and develop information reports to support improvements to service delivery and performance.Excellent computer skills in Microsoft Office applications are essential and a knowledge of SQL and business intelligence tools, including Microsoft Power … our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement more »

Play a pivotal part in maintaining and enhancing our technical service offerings A chance to collaborate closely with various stakeholders in NFU Mutual This is a hybrid role 80% homeworking available and 20% in Stratford Upon Avon About the role We are seeking a skilled Developer to join our … Data Engineering team. In this role, you will play a pivotal part inmaintainingand enhancing our technical service offerings, ensuring operational efficiency and effectiveness. As a Developer in our Data Engineering team, you willbe responsible formanaging technical service operationssupporting data pipelines throughout the Cloud Data Platform. With a focus … solving, adaptability, and analytical skills. Collaborating closely with stakeholders, you will gain a deep understanding of business imperatives and technical requirements to ensure seamless service delivery. Your role will involve taking ownership of BAU (Business as Usual) service delivery, whereyou'llleverageyour analytical skills to analyse trends,identifykey more »

NHS Benchmarking Network, working closely with health and care organisations across the UK to gather, analyse, and interpret data to drive performance, quality and service improvements. Main duties of the job Manage end-to-end benchmarking projects, including scoping, planning, execution, and reporting. Collaborate with internal and external stakeholders … is a member community of health and social care providers, commissioners and like-minded organisations. We deliver national benchmarking projects to support planning and service improvement across the acute, community, and mental health, learning disabilities and autism sectors. Our vision is to enable members to improve patient outcomes, raise … bespoke work for member organisations. These bespoke projects cover a range of topics such as a deep dive on a particular patient cohort or service pathway; understanding areas of improvement such as reducing inequalities, additional targeted data collection to enhance insight on specific areas of interest, and system overviews more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

clinical systems, as well as supporting the digital transformation programme in North Central London and across London. You'll also be responsible for the delivery of integration services and system access including the Registration Authority (smart card) service. You'll be managing a team of around 35 staff, plus … transactional database backend. Desirable Experience of working within an NHS organisation. Experience of managing internal and external suppliers and negotiating contractual requirements for the delivery of application packages and changes to meet product and service delivery requirements. Disclosure and Barring Service Check This post is subject … Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship more »

to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent communication and customer service skills - then we just might have the perfect opportunity for you. We believe technology and innovation will drive the way care is delivered in … job Main responsibilities will include, but are not limited to: Working harmoniously, effectively and efficiently within a team and as part of a wider service delivery function Taking calls from users who are experiencing issues with clinical applications. Providing smartcard registration and support service. Providing support to customers … and work for us. Benefits of working for us include: Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access more »

is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers. You will work directly under the Head of Claims, focusing on identifying information gaps, investigating … accurately, making strategic decisions to benefit insurers. - Assist managers in supervising, identifying training needs, and delivering both individual and group training. - Provide exceptional customer service, maintaining high standards as part of a market-leading claims function. - Build and maintain strong relationships with all stakeholders to exceed service levels. … Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies. - Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority. - Manage panel solicitors and report to insurers on policy cover and more »

00am to 6:00pm 🏢 Hybrid Working: A minimum of 1 day a week in the office is required. 👋 Reporting to: Head of Testing and Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the … shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we … across multiple projects and streams. Troubleshoot issues with team members implementing test frameworks and guide with a 'hands on' approach where necessary. Ensuring Test Delivery Assurance complies with Industry standard tools and frameworks. Working closely with Stakeholders, developers, business analysts, dev-ops, and testers to understand requirements and translate more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. · Supporting business development and project delivery activities across clients from multiple industries. · System design and delivery, including release management, integration management, data migration strategy and management. · Defining an overall … EPM programme. · Should be able to independently run client workshops to drive design decisions and system demonstration in both an in person and remote delivery mode. · Prepare configuration & other design documents (Functional specification, Solution design document). · Experience to drive the technical deliverables such as Data migration principles & Integration more »

may require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hoursvisiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. About us Greenwich Health is the GP Federation for … require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hours visiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. The Urgent treatment centre is open 24 hours per … responsible for monitoring health, safety and security of self, the team and others and promote best practice. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

Development of the Health and Safety File In addition to this we are looking for an individual to drive quality and diversity of our service offering, provide support in the management of existing clients and continuing to raise the profile of the company. You will be joining a team … a passion for safety and health to deliver delivered proportionate risk solutions for our clients. Location The role will be home based with project delivery mainly in London although we can service all parts of the UK depending on our client. London meeting attendance is therefore a requirement … of this role to service projects as required. We have serviced office breakout space available at Hamilton House (Regis), close to King’s Cross Station and the ability to reserve meeting room space as required. Responsibilities You will need to be from a consultancy or client organisation with the more »

operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside. To assist in the … delivery of IT projects. To deliver desktop/onsite support services at client location. Identifying and responding to calls in a professional manner Technical Responsibilities: Delivery of 1st/2nd line support activities and duties Desktop/laptop imaging builds and repairs Attend meetings as required based on … work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAs Able to more »

managed through to completion and on-time is key to you successfully delivering part (or all) of the project and/or sub-project. Service Delivery/Maintenance: To work closely with the Head of Network Technology to assist with the design, documentation, and installation/commissioning of … party NOC provider, who oversees the network 24/7 x 365. This activity will also involve assessing the impact on the network if service providers (dark fibre and ‘lit service) notify Lightspeed of planned maintenance (hence outages), ensuring all parties (Lightspeed and 3rd party NOC providers) are … mitigate where possible, and support the Head of Network Technology to enable further risk management associated with the network design/build, equipment/service procurement; therefore, ensuring appropriate contingency plans are in place. Personal Qualities, Characteristics and Behaviours: Ability to work at a very detailed level on multiple more »

Firm, 6-month FTC A 2nd Line Support Analyst sought for a London city law firm to be responsible for escalated tickets from the Service, acting as technical support to the firm's 1,500 users. This is a 6-month FTC, the role is hybrid working 2 day … s from home and 3 days in the office. The 2nd Line Support Analyst will work closely with the Service Delivery Manager to ensure users receive a high-class support service including remote and at-desk support, and for driving Continuous Improvement efforts as the function develops. … Incidents as required to meet business expectations Ensure implementation of IT best practices policies and processes throughout the business Ensure all IT incidents and service requests are recorded accurately and assigned Assist with IT projects as and when required Identify continuous improvements to IT services Understand service management more »