101 to 125 of 240 Remote/Hybrid Service Delivery Jobs

Line IT Support Engineer - London - £28,000 - Hybrid Working! Role : 1st Line IT Service Desk Analyst Location : North West London (Hybrid – 3 days onsite/2 days remote) Salary : £28,000 (DOE) A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line … Service Desk Analyst to join their growing Service Delivery team. This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment. The Role ...

projects that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering … aligned with business objectives, managing stakeholders, and ensuring projects are delivered on time, within scope, and within budget. Key Responsibilities: Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare. Manage project scope, timelines, budgets, risks, and dependencies. Work closely ...

Gaming industry. This is a senior, client-facing role responsible for managing a high-value strategic account while driving growth and ensuring the successful delivery of complex technology services and software solutions. You will work closely with senior stakeholders on the client side - including product, engineering, and technology leadership … while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is UK-based with a hybrid model , requiring regular travel to client offices in London and the UK , as well as periodic travel across Europe and occasional trips ...

office/home working) 💰 Up to £80,000 + Bonus + Clear Progression The Opportunity We’re working with a fast-growing IT Managed Service Provider looking to appoint a Head of Project Management to lead and scale their project delivery function. This is a high-impact role … cyber, IT support, and migration programmes. Key Responsibilities Lead and develop the project management function within a growing MSP environment Oversee end-to-end delivery of IT projects across cyber security, managed support, and infrastructure/cloud migrations Take ownership of client onboarding , ensuring smooth transition of services into ...

response (ITDR), next‐gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday … growth and expansion of our cybersecurity solutions through MSP channels. This role requires a deep understanding of the cybersecurity landscape, the needs of service providers, and the ability to lead a high‐performing global partner organization. The VP will develop and execute a global strategy, build strategic partnerships ...

specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. … They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple - to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience ...

job. At National Highways, we're looking for a Senior Network Planner to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. You will use your experience to lead the development of relevant processes and procedures, ensuring they … more than 3 points to be considered for this position and during employment. Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Providing advice and consultancy where required to minimise the impact ...

Service Delivery Manager Hybrid Working (2 days a week in the office) Lincoln based - Salary up to £40k plus bonus and benefits Were currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery ...

authority and subject matter expert for Microsoft Dynamics 365 Finance & Operations. Provide hands-on support, troubleshooting, and resolution of complex system issues. Lead the delivery of system enhancements, configurations, and improvements to align the platform with evolving business needs. Manage the full system update lifecycle, including testing, release cycles … operations, ensuring a stable and productive technology environment. Oversee and mentor the IT team responsible for: User support and service desk activity. Management of laptops, desktops, and mobile devices. Administration of Microsoft 365 services. User onboarding and offboarding processes. General workplace technology support. Vendor and Service Provider Management ...

relationship driven professional to join our UK IT Operations team. This is a unique opportunity to play a pivotal role in aligning technology delivery with business needs, ensuring our OpCos have clear visibility, open communication, and seamless support as we transform the industry together. Position: Business Relationship Manager Company … business needs into actionable insights for IT and Product teams Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction ...

Field Service Engineer - Ricoh MFD/Print (Walking Role) Location: Central London (Hybrid) An established and growing provider of managed print and document solutions is looking to appoint a Field Service Engineer to support clients across Central London. This is an excellent opportunity to join a customer-focused … business delivering industry-leading MFD technology, with a strong emphasis on service quality and long-term client relationships. The Role You will be responsible for the installation, maintenance and repair of MFDs and print equipment across your assigned region, ensuring a high standard of service delivery ...

Field Service Engineer - Ricoh MFD/Print (Walking Role) Location: Central London (Hybrid) An established and growing provider of managed print and document solutions is looking to appoint a Field Service Engineer to support clients across Central London. This is an excellent opportunity to join a customer-focused … business delivering industry-leading MFD technology, with a strong emphasis on service quality and long-term client relationships. The Role You will be responsible for the installation, maintenance and repair of MFDs and print equipment across your assigned region, ensuring a high standard of service delivery ...

Bicep, Terraform, CloudFormation preferred). Collaboration & Cross Team Support Work closely with infrastructure, security, telephony, and operations teams to ensure reliable and compliant cloud service delivery. Participate in planning sessions for new cloud initiatives and provide recommendations based on best practices. In Office/On Premises Support Activities Provide ...

implementations, upgrades, and innovations that enhance payroll performance and employee experience. To ensure, as a collaborative and committed team, the timely, accurate, and robust delivery of payroll services for company UK employees. This is achieved by working closely with the company payroll provider and internal teams to maintain payroll … dealing with queries on systems, tools and reporting topics alongside colleagues. Use evidence-based approaches to prioritise problem resolution Ensuring queries are resolved within service level agreements (SLAs). 2. Process Improvement and Feedback Being a point of contact and supporting changes in process, system upgrade testing and legislation ...

Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct the combined Information Services and Portfolio Delivery … influential. It will invest in building sustainable relationships with external stakeholders and partners, while improving overall effectiveness by leading on the development and delivery of major digital modernisation. Key Responsibilities Provide strategic leadership for digital, data, and technology, setting the direction for a secure, innovative, and cost-effective technology ...

Company VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK. Services Include: · Fully managed IT support/service desk · Cyber security services · SDM, PM, vCIO and TAM services · Consultancy · Private cloud hosting · Backup as a Service · Disaster Recovery as a Service · Supply of IT hardware · Software and licencing Overview of the Role The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term ...

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What We’re Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

experienced Business Analyst is needed for a contract assignment within our Technology and Change team, supporting a specific programme of work in our customer service function. This role will work on a defined project analysing call volumes and demand across our Guest Service Executive team, helping the business … better understand current patterns, pressures and opportunities to improve service delivery and operational efficiency. You will work closely with operational stakeholders and technology colleagues to capture current state processes, analyse data and translate findings into clear, actionable insights. What you will be working on You will be responsible ...

equivalent experience) Desirable criteria Epic certified in at least one application PRINCE/MSP or other project management qualification Experience Essential criteria Design and delivery of workflows/processes in a clinical environment Experience of delivery of benefits from the implementation of technology/services Experience of working … projects to tight deadlines Desirable criteria Experience of managing clinical and/or operational services within the NHS Electronic patient record (EPR) design and delivery in a clinical environment Configuration and adaptation of EPR technology to meet the needs of users Application support service delivery Previous ...

best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven … experience in network project delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience ...

incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer … requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities ...