101 to 125 of 352 Remote/Hybrid Service Delivery Jobs

Appvia is a cloud-native consultancy and platform provider helping organisations build, secure and scale in the cloud, with offerings such as self-service platforms, governance, cost optimisation and AI accelerators. Partnering with public cloud providers, we work across the public and private sector to help customers build modern … cloud platforms, embed platform engineering best practices, improve governance, and optimise costs to unlock developer velocity and accelerate delivery practices that make cloud a competitive advantage. As we continue to grow our client base and support increasingly complex transformation programmes, we are hiring a Client Principal/Technical Engagement ...

based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting … established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following ...

based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting … established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will … oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder ...

Appvia is a cloud-native consultancy and platform provider helping organisations build, secure and scale in the cloud, with offerings such as self-service platforms, governance, cost optimisation and AI accelerators. Partnering with public cloud providers, we work across the public and private sector to help customers build modern … cloud platforms, embed platform engineering best practices, improve governance, and optimise costs to unlock developer velocity and accelerate delivery practices that make cloud a competitive advantage. As we continue to grow our client base and support increasingly complex transformation programmes, we are hiring a Client Principal/Technical Engagement ...

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise … looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly ...

summary The Assistant Systems Support Officer plays a key role within the Supplies and Procurement Department, supporting the delivery of a high-quality procurement systems service. The post holder will be responsible for ensuring the provision of an effective, efficient and professional procurement systems and information service, supporting … vacancy NO AGENCIES PLEASE Main duties of the job The Assistant Systems Support Officer will play a key role in supporting the effective delivery of procurement systems services. Main duties: Provide first-line support for procurement systems, managing and resolving queries within agreed service standards Support users ...

Jira Service Management (JSM) Administrator/Engineer Role: Atlassian JSM Administrator/Engineer Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £450 - £550 per day (Inside IR35) Duration: 6 Months (likely extension) Location: Fully Remote Security Clearance: Active … Clearance Required Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service ...

Rate: £650 per day The Opportunity We are seeking a ServiceNow Solution Architect for an initial 3-month contract to drive a critical optimization, delivery, and enablement program for a prominent UK public sector end-client on behalf of our consultancy. This is a dual-aspect role requiring … four core pillars: 1. Architectural Review & Best Practices Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management , Change Management , and Service Requests (including specialized Property and HR Service Requests). Assess the Service Catalogue structure and usability to identify friction points. Provide robust ...

changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information … lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

Project Manager Manchester | Hybrid Working A growing organisation is looking to appoint a Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded Project Manager (Tech & Business Change) with experience … operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational systems improvements, integrations ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

activities \n Use cases preparation and implementation, connector deployment, maintenance & health checks \n Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist \n Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach \n Establishing … governing the security incident response processes, investigations and security operational processes \n Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these \n Ensure security services, tools and platforms are adequately maintained \n Monitoring of and reporting on the effectiveness of our security enforcing ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

experience supporting or engineering core services including Azure, Entra ID (Azure AD), Conditional Access, and on-prem Active Directory (DNS, DHCP, GPO). Live service change and support Experience delivering and supporting technical change in a live service environment, including impact assessment, implementation, and post-change validation, alongside … incident & problem management related activities. Enterprise service delivery experience working in a large, multi-supplier or multi-team environment, understanding dependencies, governance, and shared accountability. Desktop and application management Experience with software deployment and desktop management in an enterprise setting, including troubleshooting and lifecycle management. You and your ...

Solutions Engineer position within a growing communications and technology organisation, leading solution design, innovation and technical strategy across a broad portfolio of telecoms and service offerings. The company is an established engineering-led business specialising in telecommunications, infrastructure and managed service solutions. With continued growth, they are seeking … Principal Solutions Engineer to act as the senior technical authority across the business, supporting customer engagements, service development and the delivery of commercially successful solutions. In this role, you will lead end-to-end solution design activities, working closely with engineering, sales, operations and delivery teams ...

cutting‐edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. Additional Requirements Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success Ability to engage ...

cutting-edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires ...

cutting-edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires ...

play a pivotal role in shaping its digital future. Reporting into the executive leadership team, the successful candidate will lead the development and delivery of a Federation-wide digital, data and technology strategy that supports educational excellence, operational efficiency and long‐term organisational growth. The Opportunity … strategic leader, you will define and deliver an ambitious digital road map, transforming how technology supports both educational delivery and business operations. You will work closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision‐making ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...