226 to 250 of 549 Remote Service Delivery Jobs

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you'll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

with 2-3 days per week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuous improvement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up … Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and a willingness to travel to other sites if required (on occasion – not frequently) Business Analyst – Hybrid Due More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk , with a strong understanding … of how to design and improve HR service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support HR and IT … teams with requirements gathering, testing (UAT), and deployment. Provide expertise on HR case management and service delivery improvements. Collaborate with key stakeholders to ensure effective HR process alignment. Produce configuration documents, process flows, and test scripts. Support go-live, post-implementation, and continuous improvement phases. Essential Skills & Experience Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

and uncover new areas for collaboration. Youll identify and qualify opportunities in cyber resilience and ICT managed services, ensuring MASSs expertise and innovation are positioned effectively. Working alongside technical, delivery and bid teams, youll help shape solutions that meet complex customer needs and secure tangible growth. Youll represent MASS at meetings, industry events and briefings, maintaining strong situational awareness … of and working knowledge of Defence contractors, MOD entities and associated Government agencies. Experience of Business Development or Account Management in Defence or Secure ICT. Desirable Familiarity with digital service delivery models and managed service frameworks. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: AUK Nationaland More ❯

technical expertise, a problem-solving mindset, and a proactive approach to continuous improvement. You will support the development and operation of cloud Landing Zones and act as a trusted delivery partner for internal stakeholders and project teams. By applying DevOps and automation principles, you will reduce manual overhead, accelerate delivery cycles, and improve operational resilience. You will contribute … to broader strategic goals by supporting the shift from traditional on-premises infrastructure to scalable, cloud-native services aligned with an "as-a-service" delivery model. As the Senior Cloud Operations Engineer you will also work closely with security, compliance, and disaster recovery teams to ensure that cloud services are not only high-performing and flexible, but also More ❯

and how they can reduce risk, improve compliance, and accelerate secure digital transformation. A key part of your remit will be to lead sales of our Microsoft Security Managed Service, including managed SOC. You will collaborate closely with internal sales teams, Microsoft account teams, and Bytes stakeholders to align with the Microsoft FY26 solution plays and partner incentives. Your … customers and internal teams on Microsoft’s security capabilities and integrations. Managed Security Services Support Support the positioning and onboarding of customers into your Security Managed Service. Collaborate with service delivery teams to ensure smooth transitions from pre-sales to implementation. Provide input into service development and enhancement based on customer feedback and market trends. Training & Knowledge More ❯

to deliver high-level technical support across complex systems and infrastructure. This is a great opportunity to work within a collaborative environment where your technical expertise will directly influence service quality and client satisfaction. What you’ll do Provide advanced troubleshooting and resolution for escalated technical issues Support and maintain infrastructure including servers, networks, and cloud environments Deliver technical … guidance and mentoring to 1st and 2nd line engineers Manage system upgrades, patching, and configuration changes Work closely with internal teams and external stakeholders to ensure seamless service delivery You’ll collaborate with cross-functional teams to enhance system reliability, security, and performance across client environments. What we’re looking for Proven experience in a 3rd Line or More ❯

and recurring revenues.Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours Focus on customers – committed to providing the best service to our customers in all that they do Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’ Can Do More ❯

and recurring revenues.Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours Focus on customers – committed to providing the best service to our customers in all that they do Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’ Can Do More ❯

and recurring revenues.Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours Focus on customers – committed to providing the best service to our customers in all that they do Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’ Can Do More ❯