401 to 425 of 653 Remote/Hybrid Service Delivery Jobs

workflows change how we work. Make sure quality processes meet customer, contractual and regulatory requirements. Customer advisory Partner with Customer Success and Delivery to define proactive quality programmes, success metrics and governance for strategic accounts, including AI-forward enterprise and life science/regulatory programmes. Translate customer quality requirements … into clear pre-delivery acceptance criteria, validation methods and risk-appropriate controls. Advise customers on the right quality, cost and speed mix and where automated, agent-verified, human-verified or combined workflows are appropriate. Represent LILT's quality function as a credible subject-matter authority in customer business reviews ...

Energy Services Group, LLC. is seeking a Senior Project Manager to lead the delivery of customer-facing and internal change programmes from our Chorley base. You will drive governance, manage budgets and risks, ensure on-time, within-scope outcomes, and mentor peers to elevate delivery practices. You will … collaborate with Account Managers and Service Delivery Managers, delivering high-quality artifacts such as SOWs, PID's, and business cases across a SaaS delivery model, while embracing a hybrid #J-18808-Ljbffr ...

fiber acquisition Experience with IP formats such as HLS, RTMP, and SRT, and general use of streaming protocols and encoders/transcoders Experience analyzing service operations data to support incident management, and identifying service issues, following standard procedure or establishing workarounds on the fly Understanding of quality standards … service delivery, the resources needed to deliver live broadcast services, the causes and consequences of service failure, and business continuity procedures Excellent written and spoken English Proficiency with Microsoft Office, Google Sheets/Docs, and both Mac and PC A secondary school qualification (High School Diploma ...

once a month The Opportunity Ford & Stanley are partnered with a growing Microsoft Cloud Consultancy seeking an M365 Cloud Technical Consultant to join their Service Delivery team. This is a fantastic opportunity to join a business with a strong project pipeline, a collaborative culture, and genuine opportunities … growth. Working directly with customers, you'll support the delivery of Microsoft 365 projects, providing technical expertise across migrations, implementations, integrations and ongoing cloud transformation initiatives. You'll combine hands-on technical delivery with customer engagement, helping organisations maximise the value of their Microsoft 365 investment. Key Responsibilities ...

subject matter expert and primary escalation point for complex queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with ...

partnership with the SolutionsArchitect to ensure minimal disruption to the project Configure and customize our solutions to meet client-specific requirements Client Engagement & Delivery Build andmaintainstrong client relationships with all relevant stakeholders Understand client needs and provide support to deliver tailored solutions Communicate effectively with clients, translating technical concepts … team objectives Qualifications Experience 4+ years of experience in technical or business consulting or a related field History of successful client engagement and solution delivery Experience with enterprise software implementation and configurationor professional services Background in applying structured methodologies for service delivery Experience working in cross-functional ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 - 4days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

from anywhere within the UK. Contract Type : Permanent The Opportunity We’re looking for an established ITSM Operations lead to support and coordinate the delivery of ITIL-aligned service operations across the organisation, ensuring consistent, high-quality support for business-critical systems. The role will assist in managing … Incident including Major Incidents, Problem, Change, and Request Management processes, and act as a subject matter expert for operational service delivery. What You Will Be Doing Support and champion ITIL processes across Incident, Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3 incidents, driving ...

assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels. In addition, the role will provide technical expertise and support to avariety of IT projects. The organisation is geographically dispersed and has approximately … systems which reach out to all staff. Primarily based at Territorial Headquarters in London the IT Department is responsible for the entire IT infrastructure, service desk support, corporate systems, IT provisioning, information security, telephony (landline and mobile), IT project management, and management information. Organisation Structure: Head of IT Infrastructure ...

world-class engineering and technology consultancy delivering cutting-edge solutions across defence, national security, and public sector markets. The role sits in customer-facing service operations, managing support for high-value systems across UK and international customers. You must have solid ITIL knowledge and experience managing key accounts ...

Experience in ITSM, service delivery and leading teams, plus ITIL 4 Foundation, are essential. This hybrid role offers development opportunities and a commitment to safeguarding the community. #J-18808-Ljbffr ...

platforms such as ResourceLink/HCM Air or Eploy before, you will be confident in your ability to learn them quickly. You are organised, delivery-focused and comfortable managing multiple priorities. You think about the employee and user experience when making changes, and take pride in delivering high-quality … Automate, or a similar workflow automation tool, to support process automation and workflow improvement. Experience producing reports and dashboards, working with data to support service delivery and decision-making, with good attention to data quality and integrity. Confidence working with systems, data and digital tools, with strong attention ...

platforms such as ResourceLink/HCM Air or Eploy before, you will be confident in your ability to learn them quickly. You are organised, delivery-focused and comfortable managing multiple priorities. You think about the employee and user experience when making changes, and take pride in delivering high-quality … Automate, or a similar workflow automation tool, to support process automation and workflow improvement. Experience producing reports and dashboards, working with data to support service delivery and decision-making, with good attention to data quality and integrity. Confidence working with systems, data and digital tools, with strong attention ...

Cyber Business Analyst £400 GBP Hybrid WORKING Location: Sheffield, Central London, Greater London - United Kingdom Type: Contract Cyber Business Analyst Cyber Security | Service Transition | Operational Readiness Location: Sheffield or London (3 Days Onsite) Rate: £400 per day (Inside IR35) Contract: Initial Contract Client Environment: Major Enterprise Transformation Programme About … looking for a Business Analyst to support the transition of critical cyber and identity services into live operational environments. Working across project, architecture and service teams, you'll help ensure new services are operationally ready, fully documented and successfully handed over into BAU support functions. Key Requirements Proven Business ...

Intuitive Surgical seeks a senior leader to head the international field service organization across Europe. The role drives service delivery per agreements and warranty obligations, scaling the unit and aligning with customer needs. You will develop engineers, implement efficient processes, and collaborate with regional sales to achieve ...

Wavenet in Manchester is seeking a Senior Service Desk Analyst to join our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers. You will lead and coach analysts, manage complex tickets, handle escalations, and ensure incidents and requests are resolved in line with … SLAs. The role collaborates with internal teams and external suppliers to improve service delivery and the overall customer experience. #J-18808-Ljbffr ...

management ecosystem. This role will focus primarily on endpoint engineering and Microsoft Intune, with particular emphasis on vulnerability mitigation, device compliance, automation and the delivery of a scalable, resilient end user computing experience across approximately 1,400 colleagues. What will you be doing? Technical Expertise & Support Reduce recurring operational … application packaging, deployment and lifecycle management within Intune Monitor platform health, reporting outputs, configuration drift and usage trends Work closely with Infrastructure, Security and Service Delivery teams to enhance endpoint security and user experience Support and enable frontline support services through documentation, technical guidance, automation and engineering improvements ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery … support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

wider department and will participate in researching emerging technologies, products, services and architectures, to work with the various Colt technology groups (DIO, Network Engineering, Service Delivery ) in producing, delivering and validating the Colt wide end-to-end architecture. The role is a combination of internal activities and accountabilities … mapping exercises Ensure all new implmentations/change across the entire Colt landscape are following Secure by Design approach Assist with development, planning and delivery of Hackathons and other employee security awareness initiatives such as Security Awareness week What we're looking for Must haves: 3 years+ technical knowledge ...

department and will participate in researching emerging technologies, products, services and architectures, to work with the various our client technology groups (DIO, Network Engineering, Service Delivery ) in producing, delivering and validating our client wide end-to-end architecture. The role is a combination of internal activities and accountabilities … exercises Ensure all new implmentations/change across the entire our client landscape are following “Secure by Design” approach Assist with development, planning and delivery of “Hackathons” and other employee security awareness initiatives such as “Security Awareness week” What we're looking for Must haves: 3 years+ technical knowledge ...

Strategic Resources European Recruitment Consultants Ltd is seeking an experienced SAP Delivery Manager for a 12-month PAYE contract in Aberdeen with hybrid working. The role focuses on transitioning SAP services from project delivery into stable, high-performing operations across IT, Digital & Data teams. You will establish ...

Engineering and procurement audiences, including a sceptical or hostile one. Technical literacy — fluency and versatility, not depth Advanced user in Claude, Copilot, etc. Software delivery experience in any role, preferably a Developer, Lead, Architect or a Delivery Lead. Understands SDD and agentic development. Confident and accurate with … person in an internal conversation and the most commercially fluent one. Nice to have Experience positioning fixed-price, pod-based, outcome-based or managed-service delivery models — including handling the “if it’s AI-powered, why does it still take months?” objection. Discovery or requirements workshop facilitation ...

Join Opus, the UK s largest independent Managed Service Provider, ranked World Class by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team The Customer Experience Specialist role will be responsible for first line … responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: Maintaining Customer Satisfaction Maintaining allocated work pools ensuring all cases are worked according to their SLA s and pro-actively manage the CRM tickets Competency on all supplier portals and communication processes ...

Ashdown Group in Kingston, Surrey, is seeking an IT Project & Service Delivery Manager to bring structure and governance to IT and infrastructure delivery. You will work across technical teams, business stakeholders and suppliers to ensure projects align with scope, budgets and service requirements while strengthening operational resilience. … role emphasizes delivering clear delivery health visibility, risk management, and cross-functional collaboration in a hybrid working environment. #J-18808-Ljbffr ...

covering the full lifecycle of hardware, software, SaaS subscriptions, cloud services, Microsoft licensing, technology contracts and IT suppliers. You'll work closely with Infrastructure, Service Delivery, IT Operations, Finance, Procurement and senior technology stakeholders, helping improve asset visibility, licence compliance, cost optimisation, governance and supplier performance. Key Responsibilities ...