2 Permanent Service Delivery Manager Jobs in Manchester

for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service … operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. The role of a Senior Service Delivery Manager will support 4-5 services in parallel and requires a solutions focussed leader to drive success. Your role at Made … decisions whilst under pressure Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »