West Midlands, England, United Kingdom Hybrid / WFH Options
InfoSec People Ltd
ServiceDeliveryManager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) 📍 UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable ServiceDeliveryManager to join their Intelligent … Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT servicedelivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the ServiceDelivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and … the technology function continues to operate securely, efficiently, and in alignment with best practices. 🔧 Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Version 1
Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud ServiceDeliveryManager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud ServiceDeliveryManager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
Version 1
Version 1 Newcastle Upon Tyne, England, United Kingdom Oracle Cloud ServiceDeliveryManager Version 1 Newcastle Upon Tyne, England, United Kingdom 1 week ago Be among the first 25 applicants Direct message the job poster from Version 1 Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud ServiceDeliveryManager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Version 1
Version 1 Belfast, Northern Ireland, United Kingdom Oracle Cloud ServiceDeliveryManager Version 1 Belfast, Northern Ireland, United Kingdom 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Version 1 Company Description Version 1 has celebrated over 26 years in … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud ServiceDeliveryManager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Capgemini UK
Job Title: ServiceDeliveryManager About the role you're considering As a ServiceDeliveryManager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is … an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices. Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for servicedelivery and escalation. Implement and manage a serviceMore ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Exeter, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Manchester, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Liverpool, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Bristol, England, United Kingdom Hybrid / WFH Options
BJSS
Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a ServiceDeliveryManager to join us. Our ServiceDelivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to ServiceDelivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the serviceMore ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
SBS
permanent Salary: Circa £80,000-£100,000 Hybrid: Minimum of 2 days in the office per week Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced ServiceDeliveryManager to lead and evolve our live service operations across multiple disciplines and geographies. Reporting to … the Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and … upholding service standards. What will the role involve? Leading, coaching, and developing a high-performing, geographically diverse team. Ensuring seamless servicedelivery, resource planning, and year-round operational continuity. Acting as a key point of contact for clients, championing service quality, performance, and improvement. Managing operational risk, compliance, incident response, and business continuity. Owning financial performance More ❯
just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a ServiceDeliveryManager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯
just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a ServiceDeliveryManager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯
Templecombe, England, United Kingdom Hybrid / WFH Options
Thales Group
flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The ServiceDeliveryManager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play … a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯
London, England, United Kingdom Hybrid / WFH Options
Areti Group | B Corp™
Group | B Corp Co-Founder of Areti Group – Climate positive tech recruitment || We’re on a mission to put people and the planet before profit, leaving the... Job Title: ServiceDeliveryManager Job Type: Full-time About Us: We are a small but dynamic financial services business. We are seeking a skilled ServiceDeliveryManager to oversee our third-party vendor relationships and ensure seamless servicedelivery for our finance team and CRM/ERP systems. Key Responsibilities: Vendor Management: Manage relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs). ServiceDelivery: Oversee the delivery of IT services, ensuring they align … with business needs and ITIL V4 best practices. Performance Monitoring: Monitor and report on vendor performance, addressing any issues or discrepancies promptly. Continuous Improvement: Identify opportunities for service improvement and implement changes to enhance efficiency and effectiveness. Stakeholder Communication: Act as the primary point of contact between vendors and internal stakeholders, facilitating clear and effective communication. Risk Management: Identify More ❯
Senior ServiceDeliveryManager Position Description Are you a passionate Senior ServiceDeliveryManager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior ServiceDeliveryManager in the … All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior ServiceDeliveryManager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is … a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks More ❯
London, England, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you’ll be doing on a daily basis: Our ServiceDelivery team is expanding, and we are looking for a dedicated Senior ServiceDeliveryManager to join our dynamic department. This role is hybrid, requiring … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-tier IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior ServiceDeliveryManager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations, thereby driving quality and satisfaction. … You will: Customer Relationship Management: Lead and strengthen strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Provide guidance to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and identify upsell More ❯
London, England, United Kingdom Hybrid / WFH Options
Itineris
software that empowers energy and water utilities to engage better with their customers. What you will work on You will join our UK-based organization and work within our Service and Project Delivery teams to implement our UMAX solution at our UK utility customers. You will lead and motivate a great team while focusing on the best possible … service and customer satisfaction. UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and allows them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As the ServiceDeliveryManager UK, you will be responsible … for Servicedelivery at one or more customers, ensuring customer satisfaction with the support services being delivered. You will play an integral part of our programmes success and support the Customer Success Director in defining ongoing customer roadmap and account planning, you will lead Service Review meetings and manage service related escalations. Your role will include More ❯
St Ives, England, United Kingdom Hybrid / WFH Options
Telefónica Tech
Networking . Our goal is to empower organizations at every stage of their digital journey, solving complex business challenges with our comprehensive suite of technology solutions. Job Description The ServiceDeliveryManager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved. The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers. Key Responsibilities: Serving as the primary point of contact for customers. Ability to drive constant service improvement and focus on delivering service excellence. Ensuring service levels comply with contractual deliverables. Working closely with … delivery teams and building strong relationships. Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients. Increase customer loyalty and satisfaction with high customer touch, extensive knowledge of customer’s business drivers and requirements, and strong working relationships within the customer organisation. Risk management. Understand the More ❯
Dry Drayton, England, United Kingdom Hybrid / WFH Options
Vix Technology
with professionally appointed regional office hubs. We offer a hybrid working environment coupled with flexibility to balance work life responsibilities. We're on the hunt for a focused, professional ServiceDeliveryManager (SDM) based in Dry Drayton, Cambridge to support, maintain and improve our digital rail ticketing services. This is a great opportunity that will suit someone … that loves a variety of responsibilities, working across multi-functional teams and building exemplary service relationships with Vix customers. This role is all about our customers and a continuous improvement focus, bridging the gap between our in house Applications Support, Account Management, Project Management, our Development Team. The SDM translates customer pain points and advocates customer needs back to … Service Operations and vice versa, fostering a collaborative approach to ServiceDelivery that demonstrates our customer centric attitude in everything we do. The position is based on-site at Dry Drayton, Cambridge. The successful applicant will be able to travel to Cambridge as required, however some flexibility can be accomodated and will be discussed during the recruitment More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Commercial
The role As an IT ServiceDeliveryManager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a … team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a ServiceDeliveryManager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality More ❯