Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience in more »
terms of projects, the majority of the stuff you'll be working on is greenfield, which should be super appealing to most! The Product Design team in particular are one of the key drivers in the push to NetZero, so the role would very much suit someone that was … passionate about this. All their Product Designers are Full Stack and they'd expect this Lead Product Designer to be the same. The Product Design team cover all of the design process including ideation, research, analysis, design and delivery - they are looking for someone that is comfortable … Lead" as such but certainly will need to at least have some experience of hands-off type work such as mentoring, delegating work, championing design thinking across a business, leading on design best practices, contributing to overall design strategy and much more. You will have more »
terms of projects, the majority of the stuff you'll be working on is greenfield, which should be super appealing to most! The Product Design team in particular are one of the key drivers in the push to NetZero, so the role would very much suit someone that was … passionate about this. All their Product Designers are Full Stack and they'd expect this Lead Product Designer to be the same. The Product Design team cover all of the design process including ideation, research, analysis, design and delivery - they are looking for someone that is comfortable … Lead" as such but certainly will need to at least have some experience of hands-off type work such as mentoring, delegating work, championing design thinking across a business, leading on design best practices, contributing to overall design strategy and much more. You will have more »
