1 to 25 of 45 Service Design Jobs in London

Service Manager/Architect 3 Months+ Contract Hybrid Remote/London (2-3 days on site) Outside IR35 About : Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. … We are currently seeking a supplier to provide us with consultancy services across Service Management and Service Design. You will be engaged on a Service Excellence transformation project, reshaping the way the service lifecycle is both defined and delivered. Deliverables to include: Drive the operating model … into the next level of detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of service management and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes such as more »

SC Cleared Service Designer – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile/Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared Service Designer on an initial 12 month contract starting asap. The Service Designer will … engage with cross-functional teams to visualize and define new user journeys and service processes using service design methodologies as well as Own service design templates and maps throughout the product lifecycle. In additional you will continuously assess and optimize processes, support product approval and … is a mandate to be in office once per week my client is open to discussions around further flexibility where it is required. Skills: Service design experience including workshops, prototyping and communicating complex processes clearly. Using research and data to inform design. Visualization tools. Cross-functional collaboration. Working more »

scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. PA. Bringing Ingenuity to Life. Job Description Digital Design at PA We are a vibrant service and product design community of experts, with deep specialist practitioner skills across all parts of … the design spectrum – covering research, design strategy and service design, UX/UI and IA, through to content, prototyping and movement. We display a generalist attitude; an understanding of the whole design process, and can easily navigate, communicate and practice the full spectrum. We are … passionate about the possibilities for innovation between Strategy, Design and Front End. We're embedded in mixed discipline teams, are militantly collaborative and believe in continual learning and supportive peer review. The Role As our Lead Designer, you will act as visionary, leading the evolution of design best more »

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … alike. Role Overview The role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment/implementation, also any post testing/remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also … but not limited to): Recognized expert within the organization with a deep knowledge and expertise of the discipline Leads large projects/initiatives New service design & client setup Solves unique and complex problems that have a broad impact on the customer environment Risk ownership and Escalation Senior management more »

Cleared/Clearable Domain expertise in banking and finance including regulations, processes and technologies Extensive Business Analysis/Architecture Strong background in UI and Service Design Experience of analysing and mapping data flows as well as leading data modernisation and transformation programmes Strong leadership and stakeholder management If more »

internal teams and external vendors. Responsibilities: Act as an experienced Application Support Engineer Supporting insurance applications Having ownership of several applications ITIL Lifecycle and Service Design Strong SQL skills working with databases. Work well within a small and highly competent technical team. Be able to communicate well at … a business level. Interested in making suggestions on how to optimize processes. Skills: Experience working in Application Support or Service team support. Experience with Insurance Applications and services Technical Skills on SQL products or Database Excellent communicator on a business level Insurance domain market knowledge desired Enthusiastic and analytical more »

Nairobi. We're on a mission to achieve meaningful, measurable change through the application of behavioural science and strategic communications, technology, and human-centred design (HCD). We have 100+ team members from diverse professional and cultural backgrounds, including democratic governance specialists, behavioural scientists, researchers, content producers, digital experts … and service designers. We work with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the U.S. Department of Defense (DOD); the UK Home Office (HO); the UK Foreign, Commonwealth and Development Office more »

Nairobi. We're on a mission to achieve meaningful, measurable change through the application of behavioural science and strategic communications, technology, and human-centred design (HCD). We have 100+ team members from diverse professional and cultural backgrounds, including democratic governance specialists, behavioural scientists, researchers, content producers, digital experts … and service designers. We work with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the U.S. Department of Defense (DOD); the UK Home Office (HO); the UK Foreign, Commonwealth and Development Office … and will report into the company's Head of Monitoring, Evaluation and Learning. What You'll Be Doing Working with our MEL lead to design and execute a robust programme evaluation for an innovative communication and political advocacy programme Developing detailed, robust Theories of Change (ToC) at the programme more »

Large annual leave entitlement, 24% pension contribution scheme and more Our client is looking for a Senior Network Engineer to take lead on the design, implementation Maintenance of the networking technology that underpins their on premise and cloud infrastructure, its communications and cyber security. SPECIFIC ACCOUNTABILITIES Lead the networks … complies with the agreed standards Collaborate with infrastructure engineers to ensure systems are practically designed Provide guidance and make recommendations to colleagues ensuring that service design and transition plans can be supported by network topologies Develop a clear view of the organisations cyber risk exposure, providing meaningful risk … Ensure the security of the organisations network infrastructure including managing firewalls, using vulnerability scanning, port monitoring tools and resolving security related incidents. Lead the design, implementation, testing and maintenance of WAN and LAN network solutions Manage remote access and VPN solutions and switching technologies – including Cisco Nexus & Catalyst more »

experience. • Experience of working in a data protection compliance role that involves the practical delivery of privacy and assessment of risk into product or service design • Good practical knowledge and application of key data protection legislation (including PECR), and an awareness of upcoming regulatory changes. • Experience assessing and more »

managing stakeholders, working with persona’s, user stories, communication, training, delivery management etc. They should have direct experience of delivering Business Change based on Service Design and Agile delivery methodologies. 1. Change Strategy and Planning: o Develop and implement change management strategies and plans aligned to Service Design and Agile delivery. o Leverage tools and processes to create a strategy that supports adoption of required changes. o Maximize employee adoption and usage of required changes. o Anticipate and minimize resistance from impacted stakeholders. o Collaborate with senior leaders, executives, and project managers to integrate change … roles, and organisational structures. o Focus on the people side of change to maximise employee adoption and usage of required changes. o Support the design, development, delivery, and management of key communications. o Assess the impact of change on the business and classify impacts for different stakeholder groups. o more »

to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users including customers, external users and staff. … Hands-on experience in roles such as a Senior or Lead User Researcher. Strong experience and knowledge of various research techniques Strong portfolio of design work/case studies focusing on your principles, methodologies, and approaches. Strong experience in managing and mentoring a UX Research team Experience using a … test and iterate approach through usability studies, and collaborating on early UX research methods. You have experience using a ‘service design mindset’ which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people more »

designed to meet, and exceed our customers' diverse requirements. The AI Data & Analytics division specialize in providing comprehensive GenAI solutions, focusing on the analysis, design, development, delivery, and management of AI solutions throughout their entire lifecycle. The Role: Leveraging strong technical experience within Artificial Intelligence technologies the sucessful candidate … experience as a successful Pre-Sales consultant insitlling customer confidence Experience of Amelia Conversational AI and/or AIOps would be advantageous Demonstrable technical design and implementation of infrastructure solutions Demonstrable Service Design and Project Governance skills and experience Technical Expertise & Qualifications: Educated to degree level, or more »

Assist in running governance forums across Etech capturing and chasing actions. * Group across etech practice/projects. Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance and agree actions * Maintaining linked action tracker for Etech level actions Divisional * Assist in running governance forums with … Divisions where review projects for those Divisions and capturing actions. * Sessions grouped Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance, and agreeing actions * Maintaining a linked action tracker for Divisional level actions TSS * Assist in forums with TSS Service operations team. capturing … actions. Reviewing summary of project/portfolio release plans agree actions relating to service design and transition * Assist in forums with TSS technology change team for new demand. Capturing etech actions and next steps. * Maintaining a linked action tracker for TSS level actions Disclaimer: This vacancy is being more »

achieving transformation objectives. Take ownership of analysis throughout project lifecycles, including building analysis and research plans and executing them effectively. Utilise data to enhance service accessibility and simplicity, conducting research with both internal and end users. Translate user needs into actionable user stories and visualise current and future service processes and journeys using business process modelling techniques. Lead investigations into service gaps and friction points, providing recommendations for service improvement. Requirements: Deep understanding of business analysis profession and skills, including proficiency in business process modeling tools. Familiarity with product thinking, product development lifecycle, user-centered design, and service design. Experience with agile methodologies and software development practices. Proven track record of working in multidisciplinary teams to deliver digital products using agile methodology. Prior experience as a business analyst in teams building products and platforms. Ability to translate user needs into user stories and visualise more »

Job Title: Service Design and Transition Manager Clearance required: Active SC Location: Remote with occasional site visits in London Sector: Public Job Description: Role Summary: We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs … will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs … will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams. SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement. They will more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The … Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process. Develop and maintain transition plans, timelines, and documentation, identifying key milestones … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public … sector. Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design more »

/homeContract Type: Full-Time PermanentSalary: £80,000 - £100,000 plus bonus & benefits Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual to join our successful … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public service design and change implementation specialists working across all sectors including children’s services, adult social care, health … organisations who deliver public services.Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »

Design, build and implement modern M365 workplace services. Working closely with Information Security and Support Teams to create services that are secure, consistent, reliable and supportable. Heavy focus on Microsoft technologies, with extensive exposure to Azure IaaS, Azure Virtual Desktop, Azure Active Directory, Intune, Microsoft 365 etc. Responsibilities: Engaging … in Infrastructure Service Design Contributions Implementing new end-user computing services through practical application. Developing documentation and procedural support frameworks for services. Designing and deploying technical and procedural cybersecurity measures. Establishing and managing automation for consistent deployment of M365 and Azure resources. Mentoring junior support team members in … service utilization and administration. Providing advanced support for incidents, issues, and modifications as part of 3rd line support. Required skills: Strong scripting and automation skills (PowerShell or Python) Awareness of cybersecurity best practices Experience of deployment of and migration to Microsoft 365 Exchange Server or Exchange Online Proven Deployment more »

UX/UX Designer/Service/mobile/web apps/Product Designer UX Designer ( Product Designer ) Salary: £60,000 Location: 3 days a week in Zone 1 central London Client: Healthcare Role: UX Designer/Product Designer We are searching for a User Experience Designer (UX)/… Product Designer with experience in service design, user experience and interface design, who has ideally worked on consumer apps or websites as well as public services. The client is a leading healthcare organisation that are building one of the most exciting projects in the industry. UX/… UX Designer/Service/mobile/web apps/Product Designer Responsibilities: · You will lead a team of designers, ensuring they’re supported in the work they’re performing on a day-to-day · You will oversee experience, product, and interaction design · You’ll work closely with more »

portfolio, developing commercial models for hybrid cloud & private cloud services. You will have ownership of the definition of the services we will provide including service design, systems, tools and portals to define the client experience of consuming these services. As a Cloud Product Manager you will work closely … our customers' and industry's challenges, and demonstrate resiliency and determination in seeing their vision through. Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society more »

2pm to 10pm Monday to Friday . This is an ongoing freelance role for an experienced designer who has in-depth professional or financial service design/presentation experience. You must have: Excellent PowerPoint skills - able to layout presentations in tight deadlines but maintaining a high level of more »

and partners, ensuring that agreements support our commercial objectives and align with our overall goals. Help develop strategic partnerships that enhance our product/service offerings, collaborating with legal teams to finalise contracts. Work alongside product development teams to incorporate customer feedback and market demands into new product/… service designs that meet these needs. Monitor and report on the success of business development initiatives, using CRM tools to track progress and identify improvement opportunities. Represent the company at industry events, conferences, and networking functions to build a strong professional network and promote our brand. Act as the more »

Job Description Service Designer Salary: London Ranging from £56,400 - £86,600 and National from £51,200 to £78,700 Job Locations: London/Leeds/Edinburgh(Hybrid) The team/department This role sits within the User Centred Design Team within the Digital Delivery Hub. We are … the FCA in harnessing the power of data and advanced analytics to transform financial regulation. What you will be doing (the role) As a Service Designer at the FCA you will work within a specialist user-centred design (UCD) team to provide expert service design delivery … disciplinary digital product teams, for new and existing products and services that help our users achieve their goals: . Help teams to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users more »