1 to 25 of 49 Permanent Service Design Jobs in London

Job DescriptionRole: Service Design & Transition LeadLocation: London – hybrid workingSalary: £70,000 - 75,000 + bonus + pension + LI + moreWe have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role:Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverablesDirect engagement with several projects – the team currently has … the teamIdentify any risks and influence key stakeholders to ensure these are addressedReview and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational supportPromote and monitor more »

the increasingly digitally engaged population, and we want to build on its resilience and efficiency. An exciting new opportunity is available for a Senior Service Designer in Making Tax Digital. We're looking for a motivated, hardworking and self-starting individual to join an established and knowledgeable programme operating … balanced judgement, as well as a strong ability to communicate and prioritise. Do you want to create encouraging environments and spaces to achieve phenomenal service outcomes, develop skills and personal efficiency whilst gaining insights into high-profile programmes? Are you focused on joining up the end-to-end journey … users? Are you a real visible influencer? Supporting others within the profession to take on designing our biggest services. Do you collaborate with other service managers and programme directors to develop digital design concepts? Do you help your teams to implement the best methodology whilst making important decisions more »

heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington … in making considered decisions.In your day-to-day role as a Lead Improvement Architect you will:Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own … completionProactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standardsEssential Skills and Experience:Experience creating and implementing Service Design and Improvement programmesExtensive experience in designing and implementing either ITIL aligned processes or in best practice methodologiesManaging a wide variety of stakeholders more »

of a dynamic team of industry specialists, leveraging deep sector and technical expertise to drive significant improvements in client programmes. Responsibilities include leading the design and implementation of operating models, delivering process re-engineering, and improving operational performance. This role offers the opportunity for rapid career advancement and skill … including proposition, methodology, and point of view development, and supporting knowledge capture and sharing. Essential Qualifications : • Proven experience in designing and delivering operating models, service design, and/or digital transformation solutions within the UK Public Sector. • Previous client-facing role in a consulting firm. • Understanding of major more »

internal teams and external vendors. Responsibilities: Act as an experienced Application Support Engineer Supporting insurance applications Having ownership of several applications ITIL Lifecycle and Service Design Strong SQL skills working with databases. Work well within a small and highly competent technical team. Be able to communicate well at … a business level. Interested in making suggestions on how to optimize processes. Skills: Experience working in Application Support or Service team support. Experience with Insurance Applications and services Technical Skills on SQL products or Database Excellent communicator on a business level Insurance domain market knowledge desired Enthusiastic and analytical more »

Chip Consulting firm Expertise in the UK Space Domain with knowledge of Government/MoD Space projects Proficiency in designing and delivering operating models, service design, and digital transformation for the UK Public Sector using waterfall and agile methodologies Understanding of Defence & Security sector challenges and innovative government … environment drivers: digital, automation, robotics, advanced analytics Strong project management skills, including detailed project planning and adherence to strict timelines Expertise in Operating Model Design to create optimal business architecture for digital strategy implementation Proficiency in Service Design, focusing on user-centric solutions to deliver maximum value more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The … Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process. Develop and maintain transition plans, timelines, and documentation, identifying key milestones … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven more »

to our customers, so we’re growing! We are looking for a User Researcher to join our diverse, multidisciplinary team, to help us research, design and test user-centred services for high profile customer programmes, including engagements with government as well as private sector organisations. As a User Researcher … wide variety of project phases and domains. Whether it’s a rapid Discovery phase for a new education product, usability testing a critical regulatory service, or providing wide-reaching insights to inform a full-scale business transformation in the healthcare sector, you’ll be working at pace to deliver … playbook for consistent, awesome research across our projects. With our support, you will have the opportunity to gain recognised certifications in User Research and Service Design and develop your practice and leadership skills as part of our wide-reaching UR community. We are currently recruiting for both Mid more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and more »

looking to build out a brand new tech function within an Financial institution. About the role Develop and execute change management strategies aligned with Service Design and Agile methodologies. Utilize tools and processes to ensure successful adoption of necessary changes. Facilitate employee acceptance and utilization of changes while … days a week in the London Discretionary bonus What skills do you need? Experience in Financial Services SC Cleared/SC Clearable Service Design Experience Business Change Analyst | £75k-£85k | Hybrid/London | Fintech more »

afield, our mission is gaining momentum. This is a unique opportunity for an experienced Senior Product Designer with a wide-set of skills - from service design to UX to UI , to join our Product and Design team. The main objective of the role is to deliver intuitive … solve user problems - your job is to work out the best way to do this and prioritise accordingly. What will you do? 📈 Shape the design process working closely with Product and Tech 🏗 Work with our customers to understand their needs , going beyond the obvious to translate this into actionable … Work closely across the organisation with product-minded individuals across sales, marketing and operations to collaboratively work through ideas and solutions 🤝 Implement the product design vision , strategy and principles across the business. 💥 Work on design strategy, researching user requirements, delivering wireframes to final design, testing and internal more »

/homeContract Type: Full-Time PermanentSalary: £80,000 - £100,000 plus bonus & benefits Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual to join our successful … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public service design and change implementation specialists working across all sectors including children’s services, adult social care, health … organisations who deliver public services.Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »

Design, build and implement modern M365 workplace services. Working closely with Information Security and Support Teams to create services that are secure, consistent, reliable and supportable. Heavy focus on Microsoft technologies, with extensive exposure to Azure IaaS, Azure Virtual Desktop, Azure Active Directory, Intune, Microsoft 365 etc. Responsibilities: Engaging … in Infrastructure Service Design Contributions Implementing new end-user computing services through practical application. Developing documentation and procedural support frameworks for services. Designing and deploying technical and procedural cybersecurity measures. Establishing and managing automation for consistent deployment of M365 and Azure resources. Mentoring junior support team members in … service utilization and administration. Providing advanced support for incidents, issues, and modifications as part of 3rd line support. Required skills: Strong scripting and automation skills (PowerShell or Python) Awareness of cybersecurity best practices Experience of deployment of and migration to Microsoft 365 Exchange Server or Exchange Online Proven Deployment more »

portfolio, developing commercial models for hybrid cloud & private cloud services. You will have ownership of the definition of the services we will provide including service design, systems, tools and portals to define the client experience of consuming these services. As a Cloud Product Manager you will work closely … our customers' and industry's challenges, and demonstrate resiliency and determination in seeing their vision through. Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society more »

an exciting opportunity for a Packaging Artworker to join one of the top global packaging, branding and production specialists. They bring a 360 full-service design approach - from strategic, to creative and the final production/execution. Their clients trust them to ensure their brands are picked first more »

Job DescriptionWho We AreCDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … and customers alike.Role OverviewThe role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment/implementation, also any post testing/remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also … will include (but not limited to):Recognized expert within the organization with a deep knowledge and expertise of the disciplineLeads large projects/initiativesNew service design & client setupSolves unique and complex problems that have a broad impact on the customer environmentRisk ownership and EscalationSenior management reporting, including root more »

you need 😎SC Cleared/ClearableDomain expertise in banking and finance including regulations, processes and technologiesExtensive Business Analysis/ArchitectureStrong background in UI and Service DesignExperience of analysing and mapping data flows as well as leading data modernisation and transformation programmesStrong leadership and stakeholder managementIf you have any questions more »

Job Description Design, build and implement modern M365 workplace services. Working closely with Information Security and Support Teams to create services that are secure, consistent, reliable and supportable. Heavy focus on Microsoft technologies, with extensive exposure to Azure IaaS, Azure Virtual Desktop, Azure Active Directory, Intune, Microsoft 365 etc. … Responsibilities: Engaging in Infrastructure Service Design Contributions Implementing new end-user computing services through practical application. Developing documentation and procedural support frameworks for services. Designing and deploying technical and procedural cybersecurity measures. Establishing and managing automation for consistent deployment of M365 and Azure resources. Mentoring junior support team … members in service utilization and administration. Providing advanced support for incidents, issues, and modifications as part of 3rd line support. Required skills: Strong scripting and automation skills (PowerShell or Python) Awareness of cybersecurity best practices Experience of deployment of and migration to Microsoft 365 Exchange Server or Exchange Online more »

and partners, ensuring that agreements support our commercial objectives and align with our overall goals. Help develop strategic partnerships that enhance our product/service offerings, collaborating with legal teams to finalise contracts. Work alongside product development teams to incorporate customer feedback and market demands into new product/… service designs that meet these needs. Monitor and report on the success of business development initiatives, using CRM tools to track progress and identify improvement opportunities. Represent the company at industry events, conferences, and networking functions to build a strong professional network and promote our brand. Act as the more »

SC Cleared Service Designer – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile/Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared Service Designer on an initial 12 month contract starting asap. The Service Designer will … engage with cross-functional teams to visualize and define new user journeys and service processes using service design methodologies as well as Own service design templates and maps throughout the product lifecycle. In additional you will continuously assess and optimize processes, support product approval and … is a mandate to be in office once per week my client is open to discussions around further flexibility where it is required. Skills: Service design experience including workshops, prototyping and communicating complex processes clearly. Using research and data to inform design. Visualization tools. Cross-functional collaboration. Working more »

scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. PA. Bringing Ingenuity to Life. Job Description Digital Design at PA We are a vibrant service and product design community of experts, with deep specialist practitioner skills across all parts of … the design spectrum – covering research, design strategy and service design, UX/UI and IA, through to content, prototyping and movement. We display a generalist attitude; an understanding of the whole design process, and can easily navigate, communicate and practice the full spectrum. We are … passionate about the possibilities for innovation between Strategy, Design and Front End. We're embedded in mixed discipline teams, are militantly collaborative and believe in continual learning and supportive peer review. The Role As our Lead Designer, you will act as visionary, leading the evolution of design best more »

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … alike. Role Overview The role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment/implementation, also any post testing/remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also … but not limited to): Recognized expert within the organization with a deep knowledge and expertise of the discipline Leads large projects/initiatives New service design & client setup Solves unique and complex problems that have a broad impact on the customer environment Risk ownership and Escalation Senior management more »

Nairobi. We're on a mission to achieve meaningful, measurable change through the application of behavioural science and strategic communications, technology, and human-centred design (HCD). We have 100+ team members from diverse professional and cultural backgrounds, including democratic governance specialists, behavioural scientists, researchers, content producers, digital experts … and service designers. We work with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the U.S. Department of Defense (DOD); the UK Home Office (HO); the UK Foreign, Commonwealth and Development Office more »