12 Permanent Service Design Jobs in Manchester

Service Assurance Analyst Manchester £36,024 - £44,263 dep on exp Full-time – Fixed Term (24 Months) Job Description: We are currently recruiting for a Service Assurance Analyst who will co-ordinate an end to end Service Assurance (Service Design and Transition) process. Working closely … with Project and Operational Teams you will ensure that new and changed IT Services have a complete Service Design Package that meets agreed Service Transition and Operational Readiness measures including creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models … Disaster Recovery plans, and the completion of knowledge transfer. You will have experience co-ordinating/managing Service Design and Service Transition activities for new and changed services whilst collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA … tower, fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

Service Assurance Analyst Fixed Term Contract for 24 months Based on site in Manchester Salary Pay IT Services at our institution is a dynamic and agile department committed to delivering exceptional customer service and quality solutions. The Role: We are seeking a skilled individual to coordinate an end … to-end Service Assurance process, encompassing Service Design and Transition. Collaborating closely with Project and Operational Teams, you will ensure that new and modified IT Services possess comprehensive Service Design Packages and meet agreed Service Transition and Operational Readiness criteria. This involves crafting artifacts … such as runbooks, configuring ITIL service support processes, establishing support and RACI models, devising Disaster Recovery plans, and facilitating knowledge transfer. The Ideal Candidate: We are looking for someone who can demonstrate: - Proven experience in coordinating/managing Service Design and Service Transition activities for new more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some … of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

solving business and user problems via technology development. Working closely with Users, Stakeholders and Scrum Development teams, you will be instrumental to the research, design and delivery of digital experiences to our prestigious clients; working with their end-user and customer communities to gather insights, produce prototypes and gather … into solutions using wireframes, prototypes and generating User Stories/Functional specifications working closely with developers. Experience & Skills: Essential: Experience applying a User Centric Design approach to digital and software projects, working closely with end users and stakeholders. Active DV Clearance (Applications without this unfortunately cannot be progressed) Comfortable … playing this back to client stakeholders with a suitable narrative. Working effectively in multi-disciplinary teams and with End Users, to understand, research and design digital solutions. Desirable: GDS (Government Digital Services) experience. Knowledge in one of: Information Architecture; Service Design; Interaction Design; UI Design more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … migrations and enterprise architecture definitions and management. This is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate … will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery more »

all our users. Find out more on our blog, Digital Trade. Responsibilities Your key tasks as a Senior Interaction Designer will involve: Work with service managers and programme directors to develop design concepts Potentially have responsibility across complex services Help set direction and embed good practice within teams … to understand and use Ensure that accessibility and usability are built into designs from the outset, and meet web standards and GDS/GOV.UK design principles Be an active member of the DBT user centred design community. Essential Skills and Experience You will need to have demonstrable skills … and experience of: Evidence and context-based design: design systems for use across multiple services and can identify the simplest of a variety of approaches User focus: you can demonstrate experience in meeting the needs of users across a variety of channels Prototyping: you can use a variety more »

Our clients within the Education Sector are looking for a Service Assurance Analyst to join their team on a 24 month FTC. This role would be on a hybrid basis consisting of 2 days on site in Manchester and a further 3 days WFH. The successful candidate should be … able to demonstrate: Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management, Capacity more »

and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. Extra revenue, additional footfall, and competitor differentiation to name … but a few! Not only do we design, fund, build and operate our site partners' charging solutions, but we provide ongoing maintenance and support to evolve and futureproof the solution over time. We pride ourselves on putting the right chargers in the right places (leveraging state-of-the-art … the communities we serve. Job Profile We are seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider more »

to be the go-to expert for client networks, servers, M365 stack, and third-party services. In this role, you will not only handle service escalations but also provide invaluable guidance on new projects, customer introductions, service design, and technical consultations. The role is based in the more »

a leading consultancy to find an exceptional Digital Solutions Architect. As a Digital Solutions Architect, your role will be focused on working with product design and development teams to create innovative solutions for the consultancies clients' digital needs. Your responsibilities will include designing end-to-end solutions, mapping capabilities … value of new propositions and solutions through prototyping, feasibility assessments, and piloting. This role requires a hands-on approach to working with UX and Service Designers and developers to design and implement solutions, support rapid iterative development, and work collaboratively with their clients to achieve their desired outcomes. … end developers to build a prototype without hesitation A good understanding of Cloud Services and Solution Components covering PaaS, SaaS, ServerLess Computing and Micro-service based solution. Ability to communicate on a Business and Technical level bringing solutions to life for a range of stakeholders. Ability to design more »