23 Permanent Service Design Jobs in the North of England

Service Assurance Analyst Manchester £36,024 - £44,263 dep on exp Full-time – Fixed Term (24 Months) Job Description: We are currently recruiting for a Service Assurance Analyst who will co-ordinate an end to end Service Assurance (Service Design and Transition) process. Working closely … with Project and Operational Teams you will ensure that new and changed IT Services have a complete Service Design Package that meets agreed Service Transition and Operational Readiness measures including creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models … Disaster Recovery plans, and the completion of knowledge transfer. You will have experience co-ordinating/managing Service Design and Service Transition activities for new and changed services whilst collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA … tower, fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

Service Assurance Analyst Fixed Term Contract for 24 months Based on site in Manchester Salary Pay IT Services at our institution is a dynamic and agile department committed to delivering exceptional customer service and quality solutions. The Role: We are seeking a skilled individual to coordinate an end … to-end Service Assurance process, encompassing Service Design and Transition. Collaborating closely with Project and Operational Teams, you will ensure that new and modified IT Services possess comprehensive Service Design Packages and meet agreed Service Transition and Operational Readiness criteria. This involves crafting artifacts … such as runbooks, configuring ITIL service support processes, establishing support and RACI models, devising Disaster Recovery plans, and facilitating knowledge transfer. The Ideal Candidate: We are looking for someone who can demonstrate: - Proven experience in coordinating/managing Service Design and Service Transition activities for new more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some … of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

solving business and user problems via technology development. Working closely with Users, Stakeholders and Scrum Development teams, you will be instrumental to the research, design and delivery of digital experiences to our prestigious clients; working with their end-user and customer communities to gather insights, produce prototypes and gather … into solutions using wireframes, prototypes and generating User Stories/Functional specifications working closely with developers. Experience & Skills: Essential: Experience applying a User Centric Design approach to digital and software projects, working closely with end users and stakeholders. Active DV Clearance (Applications without this unfortunately cannot be progressed) Comfortable … playing this back to client stakeholders with a suitable narrative. Working effectively in multi-disciplinary teams and with End Users, to understand, research and design digital solutions. Desirable: GDS (Government Digital Services) experience. Knowledge in one of: Information Architecture; Service Design; Interaction Design; UI Design more »

each day. ROLE RESPONSIBILITIES Investigate - Investigate and explore user problems, carrying out through discovering with the intent defining a usable, appropriate and valuable solution Design - Create meaningful UX deliverables such as storyboards, wireframes, user flows, interaction models, journey flows, conceptual designs, and presentations that help teams understand user intent … empathy and better understand intent, motivation and behaviour Collaborate - Work closely with a team of stakeholders, strategists, analysts, developers, and designers to guide UX design from start to finish of a project. Design and deliver user experience solutions for all FGH products, using a thorough discovery process Solve … problems experienced by the user with a focus on business and user outcomes Solve interaction design problems using analytical, usability testing and internal/external research. Use storyboards, wireframes, user flows, interaction models, journey flows, mental models and conceptual designs to better understand the end user. Work with Product more »

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL … best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … migrations and enterprise architecture definitions and management. This is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate … will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery more »

Location: Liverpool, UK Role Type- 12 Months FTC Reports to: Head of Digital Design Client: Imperial Brands *Please note, you’ll be working primarily on tobacco brands* Why choose Tag? We are the long-standing, production partner of choice that has helped brands across borders and cultures for over … employees around the world. Job Description You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers … Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably within e-commerce and have strong CV and portfolio examples to demonstrate your expertise. We hope to more »

Job Title: IM&T Leader - Service Delivery Location: Barrow, potential for remote working. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + dependant on skills and experience What you'll be doing … Act as a Service Architect for the Product Fulfilment function within IM&T Orchestrate Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion for Continual Service Improvement and Service Automation Minimise Service Related Risks … You'll also have people manager responsibilities in this role Your skills and experiences: Wide Experience of all aspects of Service Delivery ideally within a large scale SAP environment, however, service acceptance around any other large scale application considered Experience of use of industrial strength CMDBs (Configuration Management more »

all our users. Find out more on our blog, Digital Trade. Responsibilities Your key tasks as a Senior Interaction Designer will involve: Work with service managers and programme directors to develop design concepts Potentially have responsibility across complex services Help set direction and embed good practice within teams … to understand and use Ensure that accessibility and usability are built into designs from the outset, and meet web standards and GDS/GOV.UK design principles Be an active member of the DBT user centred design community. Essential Skills and Experience You will need to have demonstrable skills … and experience of: Evidence and context-based design: design systems for use across multiple services and can identify the simplest of a variety of approaches User focus: you can demonstrate experience in meeting the needs of users across a variety of channels Prototyping: you can use a variety more »

Our clients within the Education Sector are looking for a Service Assurance Analyst to join their team on a 24 month FTC. This role would be on a hybrid basis consisting of 2 days on site in Manchester and a further 3 days WFH. The successful candidate should be … able to demonstrate: Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management, Capacity more »

across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high … meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and … requirements and the wider operational and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and more »

you will be looking at developing and integrating technologies to help significantly reduce costs and improve the availability of our platforms within our in-service operations - now and on future platforms. Activities could range from areas such as AI and machine learning, autonomy, mixed reality, advanced sensors, through to … digital twin representations of our platforms and operations. Key to our In-service Support technology strategy is an end-to-end digital by default approach, from manufacture on the factory floor through to support in an operational customer environment and creating agility, fidelity, and efficiency across all aspect of … awareness Experience of technology capability insertion from concept through to deployment Desirable Skills; Experience of support programmes and key considerations and drivers in the design and operation of solutions - Be that through time on base or from product/service design perspective Knowledge of digital technology development more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices more »

and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. Extra revenue, additional footfall, and competitor differentiation to name … but a few! Not only do we design, fund, build and operate our site partners' charging solutions, but we provide ongoing maintenance and support to evolve and futureproof the solution over time. We pride ourselves on putting the right chargers in the right places (leveraging state-of-the-art … the communities we serve. Job Profile We are seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the authority. This … includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains … optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer’s requirements more »

be flexed up or down accordingly in line with business need. Salary: Circa £70K What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework … the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing Project Technical Authority leadership of the IM&T solution and associated 3rd parties/… product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying technical risks more »

to be the go-to expert for client networks, servers, M365 stack, and third-party services. In this role, you will not only handle service escalations but also provide invaluable guidance on new projects, customer introductions, service design, and technical consultations. The role is based in the more »

Content Designer💥 Contract opportunity💥 On-site on occasion🏢 Primarily Fully Remote Based - Leeds 🌍 Job responsibility : Need to have GDS Experience Need to have Service Design/Information Architecture Experience If you are interested in this Contracted opportunity to know any Content Designers looking for there next contract working more »

a leading consultancy to find an exceptional Digital Solutions Architect. As a Digital Solutions Architect, your role will be focused on working with product design and development teams to create innovative solutions for the consultancies clients' digital needs. Your responsibilities will include designing end-to-end solutions, mapping capabilities … value of new propositions and solutions through prototyping, feasibility assessments, and piloting. This role requires a hands-on approach to working with UX and Service Designers and developers to design and implement solutions, support rapid iterative development, and work collaboratively with their clients to achieve their desired outcomes. … end developers to build a prototype without hesitation A good understanding of Cloud Services and Solution Components covering PaaS, SaaS, ServerLess Computing and Micro-service based solution. Ability to communicate on a Business and Technical level bringing solutions to life for a range of stakeholders. Ability to design more »

business capability perspective. Delivering target models and creating roadmaps, acting as a lead in the demand planning of IT and ensuring the quality of service moving forward. Lead and mentor a team of Technical, Solutions and Enterprise Architects, supporting them in the execution of product roadmaps and helping to … also looking for you to possess knowledge and practical experience within the following processes: Enterprise Application Integration. Business Process Modelling e.g. BPMN. Data Modelling. Service Oriented Architecture. Cloud Infrastructure and service design. Strong technical knowledge and appreciation of IT principles including regulatory, legislative and industry practices. Does this more »