3 Permanent Service Desk Agent Jobs

Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to … collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide … first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's more »

us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … hybrid working environment with 2 shifts in our Peterborough office. Salary - £24,500 - 29,000 (depending on experience) + night allowance We require an agent to be able to work 12-hour shifts on days and nights (4-on, 4-off) Role Overview As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping them complete tasks or troubleshoot problems through diagnostic tests and remote access into their computers. Role Responsibilities Serve as the first point of contact for more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core … values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »