7 Service Desk Agent Jobs

us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … hybrid working environment with 2 shifts in our Peterborough office. Salary - £24,500 - 29,000 (depending on experience) + night allowance We require an agent to be able to work 12-hour shifts on days and nights (4-on, 4-off) Role Overview As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping them complete tasks or troubleshoot problems through diagnostic tests and remote access into their computers. Role Responsibilities Serve as the first point of contact for more »

Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to … collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide … first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core … values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »

Service Desk Agent Contract position Dublin, Ireland (On site) Great opportunity to work as Service Desk Agent for a high profile , well-loved brand within IT Service company, based out of Dublin, Ireland. We are looking for candidates having strong experience in service desk or desk side support. Role Purpose: Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to … Accountabilities: Having strong Technical capabilities - Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems Manages systems within Service more »

Are you looking for that next step in 1st Line Support? Can you provide customers with excellent service, and understand IT 1st line issues? Location: Ireland (Swords) Role Purpose Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem … or systems with limited supervision. Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement. * Process . Contributes to the definition of operational processes, (both … internal and external) and dealing with customer escalated problems. * Service Level . Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis. * Customer Relations . Establishes working relationships with the customer and relevant operational more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. … As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems more »

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role … will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts … services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. more »