Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Role: ServiceDeskAnalyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a ServiceDeskAnalyst/Engineer, you'll serve as the primary point of contact … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the servicedesk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation … processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, ServiceDesk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such more »
IT ServiceDeskAnalyst Our client is looking for an IT servicedeskanalyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great … career opportunity to advance within IT. The ServiceDeskAnalyst is the ‘face’ of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered … driving licence. Responsibilities to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed. IT incidents and service requests, prioritisation accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date to the development and more »
ServiceDeskAnalyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a ServiceDeskAnalyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a ServiceDeskAnalyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key … Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the more »
NG5, New Basford, Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Nottingham Community Housing Association Ltd
ServiceDeskAnalyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a ServiceDeskAnalyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a ServiceDeskAnalyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the ServiceDesk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »
Do you have a passion for providing first class customer service within a servicedesk environment? Here at Saint-Gobain Digital, we're looking for a ServiceDeskAnalyst to join our team. This is a permanent role, working hours 36.25 hrs per week. … Based in East Leake, Loughborough on a hybrid basis. The ServiceDesk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. ServiceDesk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first … point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in more »
Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 32000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £32000/annum Amazing benefits and pension
Harlow Wood, Nottinghamshire, United Kingdom Hybrid / WFH Options
Avocet Strategic Resourcing
the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the ServiceDesk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does … cover (1 weekend in 4) with time off in lieu. This position presents a superb opportunity for a structured career in a first-line ServiceDesk/IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed … of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the ServiceDesk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range more »
Employment Type: Permanent
Salary: £23000 - £25000/annum Benefits + Training + Hybrid work
Erdington, West Midlands, West Midlands (County), United Kingdom
Hays Technology
Hays are looking for a servicedeskanalyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: · Expert in Office … environment aligning with ITIL best practices. · Strong Experience of managing Azure AD and Conditional Access. · Experience with patch management. · Experience in a 2nd line servicedesk role · Experience in training and mentoring · Experience of working with Windows operating system images and maintenance. · Experience troubleshooting application issues, and investigating more »
ServiceDeskAnalyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. … Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue … Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email more »
Grantham, England, United Kingdom Hybrid / WFH Options
Redimeer
We are looking to hire a ServiceDesk/Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation. As a ServiceDesk/Support Analyst … for IT-related queries from our client. About You To join us, you will need the following: Previous experience providing IT support. Exemplary customer service and problem-solving skills Experience in administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability … support all versions of Windows desktops. Knowledge of Active Directory, M365, Azure AD Knowledge of ITIL Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders. Act as the first point of contact for technical service requests. Log and maintain chronological details throughout more »
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
TPXImpact Holdings Plc
About The Role We are looking for an energetic, self-motivated and organised individual to join a small but focussed central team that are establishing a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud more »