Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Parkdean Resorts
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy ServiceDesk supporting our desktop estate and associated services. The role reports directly to the ServiceDesk Manager and will be the first point of contact for our employees' incidents … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC's, tablets and mobiles. Support with desk/office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking more »
Leeds, England, United Kingdom Hybrid / WFH Options
Mastek
L2 Engineer - Technical ServiceDesk Leeds - 2 days to office Rotation 24*7 Shift You will be part of the Technical ServiceDesk which will act as the single point of contact (Level 1 Support) for all technical queries & issues, which will be raised via … the Contact Centre, or directly by Relying Parties (RPs - Other Government Departments & Supporting 3rd Parties). The Technical ServiceDesk will additionally provide a Level 2 Support capability to investigate, diagnose, monitor and resolve alerts and incidents, appropriately escalating activities for onward support from the wider support model. … As an L2 Engineer, you will play a crucial role in providing advanced technical assistance and problem resolution to our clients. You will work closely with L1 Engineers, as well as collaborate with cross-functional teams, to deliver exceptional customer support and maintain the integrity of our products and more »
S20, Beighton, Sheffield, South Yorkshire, United Kingdom
Kathryn Hanks Recruitment Ltd
JOB: ServiceDeskEngineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting … with the skills needed to progress. Key Responsibilities Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide servicedesk communications and notifications for service outages to IT … users, liaising with suppliers and colleagues Respond to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors Escalate any issues or concerns within the company IT service Carry out daily IT support and more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Senitor Associates Limited
ServiceDeskEngineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line ServiceDeskEngineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to … of IT improvements for the business.. Key Responsibilities: Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide servicedesk communications and notifications for service outages to IT … Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare/Hyper-V, Laptop/desktop installation. Respond to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. Escalate any issues or concerns more »
My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and … on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line ServiceDesk team. Read below to find out more: 1st Line ServiceDeskEngineer Edinburgh/Onsite £20,000 - £26,000 Day-to … Day: Supporting the ServiceDesk in a 1st Line capacity Collaborating with your team and the escalation team to find a resolution for your clients Supporting their growing base of small-to-medium clients Ensuring infrastructure and critical services are running smoothly. Being the first point of contact more »
Employment Type: Permanent
Salary: £20000 - £26000/annum 30 days holiday, pension, discount
ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
IT ServiceDeskEngineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the servicedesk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »
Employment Type: Permanent
Salary: £20000 - £25000/annum 28 days holiday, pension, discount
ServiceDeskEngineer Opportunity for a ServiceDeskEngineer to join a rapidly growing business in their Durham office. Salary between £23.500-£26,000 depending on experience plus benefits! Apply online or contact Nathan Finlay via/07719051887 Who we are: We look to … up to date technology to businesses to help them with their goals and achieve new heights with bespoke strategies. We're looking for a servicedeskengineer who is passionate about technology with a customer focused attitude. Benefits: Flexible working Private medical care. Unlimited holidays. Electric vehicle … salary sacrifice scheme. Competitive salary. Progression and development opportunities. What will you be doing? As a servicedeskengineer you will be responsible for solutions for our extensive client base and newer members of the internal team. You will be eager to learn and add to current more »
Whitchurch, Bath and North East Somerset, Somerset, United Kingdom
Moon Executive Search
Opportunity for an experienced 2nd Line ServiceDeskEngineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer servicemore »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
BeTechnology Group
ServiceDeskEngineer -Leeds - £30,000 (Hybrid - after probation) My client is seeking a ServiceDeskEngineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a dynamic global company. As a key member … we encourage you to apply and be a part of this incredible opportunity! Benefits: Annual Leave 21 days rising to 25 with length of service + bank holidays Hybrid working (4 days in office/1 from home) Private Healthcare Generous company pension Training and development Employee Discounts Expensed … The ideal candidate will have/be able to: Previous Helpdesk Experience (Telephone/Email/Face-to-Face Support) Strong customer/client service Great written and communication skills Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Proficient with Windows 10/11 Basic Networking Knowledge more »
Employment Type: Permanent
Salary: £28000 - £30000/annum Healthcare, Holidays, Training
Whitley Bay, Northumberland, North East, United Kingdom
Searchability (UK) Ltd
Senior ServiceDeskEngineer Opportunity for a Senior ServiceDeskEngineer to join an exciting growing Managed Service Provider in North Shields. Salary between £26,000-£32,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via/07719051887 Who … we are: We are an industry leading service provider going through a period of growth. We manage a nation wide client base and we pride ourselves on providing the highest level of service to our clients. Within this growth phase we're looking for an individual with shared … plus bank holidays and your birthday off! A bi-annual bonus scheme. Private medical care. Competitive salary. What will you be doing? The Senior ServiceDeskEngineer will be joining a team adding the value of their technical skills supporting complex queries. You will help others around more »
Middlesbrough, North Yorkshire, North East, United Kingdom
In Technology Group Limited
IT ServiceDeskEngineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the servicedesk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »