CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
IT ServiceDesk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 ServiceDesk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT ServiceDesk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the servicedesk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 servicedesk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the servicedesk, including ticket management, prioritisation, and resolution of IT support requests and more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
ServiceDesk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a ServiceDesk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into servicedesk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small servicedesk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the servicedesk Manage relations with their 24x7 outsourced servicedesk provider more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Circle Group
/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 … T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow ServiceDesk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication … skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and more »