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application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a timely … and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customer service … or equivalent Maths GCSE Grade C or equivalent Desirable ICT Qualification Skills Essential Good understanding and experience of using Microsoft Office applications Excellent customers service Desirable Good understanding and experience of using asset management or other ICT database systems - Service Manager Disclosure and Barring Service Check This more »