2 Permanent Service Improvement Analyst Jobs in England

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience … and on any device! What You Can Expect Type – FTC until June 2025 Location – Watford (Hybrid) Salary – £37k Industry – FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience … standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be more »

a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. Role Purpose: The Service Improvement team is responsible for continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. The team is also responsible … will identify and deliver enhanced experiences for Participants, Players and Retailers by; Reducing and eliminating the need to contact by identifying and promoting self service opportunities Driving first contact resolution on all channels ensuring right information first time every time through owning a portfolio of projects (initiated both within … Retail Care and from Allwyn) ensuring they are scoped, managed and delivered to agreed timelines Functional reviews to optimise the Operation To support the Service Delivery Manager, plan and co-ordinate project deliverables and business improvement initiatives across Customer & Retail Care To support the Service Delivery Manager more »