4 Service Management Jobs in Milton Keynes

this role. IR35 Status: Outside Start: ASAP We require a Change & Release Analyst for our Government Client to ensure their ICT Operations Change & Release Management processes and procedures are adhered too. You will also provide advice and guidance on the processes to their technical resolver teams and stakeholders. Essential … of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need … working with complex multi system, multi-site environment. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. Experience of working with Service Management tools e.g: ServiceNow Duties include: Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are more »

Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and … service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 24-Apr-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

looking for a Change & Release Analyst to work within the Public sector. About the role: You will be response for ICT Operations Change, Release Management processes and procedures. Location: Hybrid working - Milton Keynes Essential Skills: The ideal candidates will hold active SC clearance and have a proven Change & Release … the following skills/experience: Experience of working within Change, Configuration or Release in a demanding and complex environment. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Service Management tools. more »