11 Permanent Service Management Jobs in Reading

award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 … operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »

approach to their customer supported by a strong team of colleagues locally and in Headquarters in Korea.Role and ResponsibilitiesYour Key Responsibilities!The Solution Manager Service Management and Orchestrations owns the technical relationship for ORAN Service Management and Orchestration (SMO) with the customer and is the trusted … establishing relationships with technical key influencers as well as decision makers and managing the end-to-end technical sales process for products, solutions and service across the SMO portfolio of Samsung Networks.The role’s main purpose is to drive and develop the customer SMO solution based on a thorough … R&D organization providing customer requirements and solution rationale.Together with the Account Team the Radio Solution Manager identifies technical opportunities for product, solution and service sales across the SMO portfolio of Samsung Networks:Driving the technical sales process and lead the designing of comprehensive and sophisticated technical solutions fully more »

Service Cost Analyst 12 Month Fixed-Term-Contract Reading (Hybrid - 3 days in office, 2 from home) Reporting to the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing support for and analytics focussed on the Services cost within the business ensuring the … we serve. Responsibilities/Tasks Support your team to control the authorisation of parts requested by field staff based on cost limitations set by service management and offer alternatives that reduce costs but maintain service effectiveness. Execute the full LLU Warranty process for Annodata and Kyocera plus … to provide insights that can be used by the business to optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 24-Apr-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Flag Technical escalations Experienced Required: First Line Support 1+ years experience more »

5pm Location: Central Reading - Office Based Salary: £26,000 per annum, full time equivalent The Role: Our client is a leading provider of Enterprise Service Management Software solutions. Their unique portfolio of digitalisation and automation tools has revolutionised service processes for organisations in various sectors, including IT … HR, and Customer Shared Service space. They are currently seeking an Office Assistant to join their international team in a dynamic and fast-paced start-up environment. With a focus on fantastic organisational and customer service skills, you will play a crucial role in ensuring the smooth running … hoc administrative tasks requested by the wider international team Attend internal workshops, business reviews, conferences, and company-wide events when required Coordinate with building management and ground floor reception Oversee inventory of office supplies, stationery, and other sundries The ideal candidate: Excellent time management skills Previous experience in more »

working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and service management into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … people across a wide range of functions in our business. The role will work to deliver a values led, growth and improvement focussed People service to enable a high performing team culture. The point of contact for team leaders and managers, from our UK operation in Reading Lead the … management of annual people cycle activities, including performance, talent management and reward, ensuring our line managers are well-equipped and enabled to have quality conversations. Lead people programs and initiatives in support of the segment people strategy in the following areas; Entry-in talent strategy Energizing and healthy more »

delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »

Right to Work in the UK without company sponsorship. In this role you will be responsible for the following: - Creating and managing a complex service model that delivers data timely and accurately to a wide variety of stakeholders and downstream consuming applications and services. Defining and managing the cost … and scalable data pipelines, connecting diverse data sources to consolidated repositories. Extensive experience and expertise of data modelling approaches. Experience of designing and overseeing service management models as they relate to managed instances of the data platform and data-as-a-service solutions. Experience of working with … they celebrate diversity, and they are committed to creating an inclusive work environment for all employees. KEYWORDS Head of Data Engineering, Data Engineering, Data Service Model, Data Platforms, Data Models, Data Architecture, Data Integration, DIAS, Microsoft Azure, Azure DB, Data Lakes, Azure Synapse, Power BI, Azure Data Factory, SQL more »