12 Permanent Service Management Jobs in Wiltshire

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to …/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you more »

Core WINTEL Engineer Competitive rate 12 Month Contract *ACTIVE* Security Clearance would be advantageous The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target environments are heavily virtualised. This work will … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »

work with business (end user) and technical teams, clarifying and documenting business needs, analysing business problems and identifying opportunities in the context of IT service solutions. You will play a key role in the delivery of IT related projects and business process improvement, acting as the ‘bridge’ between technical … work closely with business stakeholders. Assess business area and end user needs and current processes, providing advice on how to develop and implement IT service improvements, whilst analysing, documenting and prioritising their requirements that enable a chosen solution to be specified, developed, evaluated and tested, using IT Project Office … a relevant subject (e.g. Degree) ISEB Foundation in Business Analysis (or equivalent) ISEB Certificate in Requirements Engineering (or equivalent) Experience of working with ITIL Service Management Processes and Lifecycle Desirable - V3 Foundation Certificate (or later) What you'll get in return Opportunity to join our company stakeholder pension more »

engineer to provide technical support to staff face to face and remote. This role will be a great fit for you if: Excellent customer service skills gain in a busy work environment Ability to prioritise and manage tasks Computer literate with experience of using IT systems including MS Office … a business environment. Ability to explain technical issues clearly and simply to non-technical people Previous experience in an IT support role Experience of service management ticket based systems. Experience of 1st and 2nd line support Understanding of IP and networking Experience using Keyloop Autoline Rev8 - DMS. Computing more »

Title: Wintel Engineer (SC Cleared) Location: Corsham Rate: £500 - £650 (via umbrella) Length: 9 months Status: Outside IR35 The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the solution and development environment. The target environments are heavily virtualised. This … Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. and review of low levels of design artefacts. wider system testing activities. with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … complex requirements, specifically measuring performance, cost, and time. as part of a large technical team. with PowerShell. MCSE Qualification or similar firm grasp of service management tooling and ITIL. communication skills, both written and verbal. critical thinking and analytical skills to solve problems and propose new ideas. service more »

our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management: Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Client Communication: Maintain accurate support tickets and provide daily progress updates to clients. Escalation: Escalate incidents … or service requests that require higher-level resolution. Positive Customer Interaction: Build rapport with customers, focusing on their business needs and delivering excellent service. Infrastructure Assistance: Assist with infrastructure tasks as needed. User Security: Maintain user security across all systems. Service Request Completion: Ensure timely completion of service more »

support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to …/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you more »

Job Title: Service Desk Analyst Location: Swindon (onsite role 4/4/4) Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please contact Zoe … call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of a Service Desk Analyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be doing as a Service more »

Zoe, call on (phone number removed) or email for a slot. Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in … a clustered environment I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing … beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you more »

vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise … Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you … entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares more »