76 to 100 of 238 Permanent Service Manager Jobs

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM … tool and technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. Maintains up to date more »

the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects. Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services. You must be eligible for SC … clearance for this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain incident response protocols Change Management: Oversee the change management process, ensuring … all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high-level of customer service and effective resolution of user issues. more »

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk Team more »

Technical service Manager Kenna Recruitment are representing a tier one contractor, who are in the market for a mechanical bias technical service manager to join their team. This project is a commercial fit out project valuing 10 million based in central London. About the more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior … Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowle... APCT1_UKTJ more »

Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. Facilitate … effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and implementing changes to more »

Technical Service Manager Windows, Doors & Curtain Walling Job Title: Technical Services Manager Windows, Doors & Curtain Walling Job reference Number: 272150-1315-2481 Industry Sector: Technical Support, Technical Services, Technical Manager, Technical, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Steel Doors, Sliding … + £3,000 bonus The role of the Technical Support Manager Windows, Doors & Curtain Walling will involve: Technical Services Manager position managing the frontline technical support for a range of windows, doors and curtain walling systems such as: sliding door systems, faade systems, bi fold doors … management, training, engineering, sales and specification teams Prepare preliminary calculations for building physics and design loadings The ideal applicant will be Technical Support Manager Windows, Doors & Curtain Walling with: Must have proven technical experience dealing with faades, faade design, curtain walling, windows and door systems Practical understanding of more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid working more »

fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams. In this role, you … in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European Service Desk Manager, you will lead efforts to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence. Your … daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and stay abreast of industry trends. What You'll Be Doing: European Team Management: Lead and unify Service Desk teams, setting more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Do you have field service engineering experience working in oil & gas, petrochemical or analytical equipment? Are you looking for a new challenge with a unique and rapidly growing business? Our client are a longstanding and highly reputable company who specialise in a range of analytical equipment for a variety … customers, they create tailored solutions to suit individual requirements and deliver a high quality client service. They are now looking to recruit a Field Service Manager to join their team. Responsibilities will include troubleshooting, installation, maintenance, and repair of a range of technical equipment as well as … to take part in customer meetings, ensure client satisfaction and be responsible for new and existing contracts. This position will also oversee the wider service team, and the suitable incumbent will be responsible for training, mentoring and supporting other members within the company. To be considered for the role more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the … qualified/relevant degree and have significant experience in transition management or have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped … transition into operational service with a focus on handing over to operational support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes (including Change Management) and an understanding more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of … Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and more »

Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process design more »

few. About the Role Due to exciting growth we are looking for a strategic, people focused professional to join us as our new UK Service Manager. As a services business, this position is of significant strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences. What you will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service delivery, efficient repair processes, and exceptional customer experiences. Lead the … with IT teams to customize the platform according to the unique needs of each business unit. Establish and maintain rigorous quality assurance standards for service delivery. Implement performance metrics, monitor key performance indicators (KPIs), and conduct regular assessments to ensure compliance with quality standards and customer satisfaction. Manage relationships more »

customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across … internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives. Be point of escalation for function and service performance. Work with the SLT and other stakeholders to understand, anticipate and influence demand for provided services. Works closely with projects to ensure service design and service transition processes are proactively managed and assured within major projects. Strong agile capabilities, demonstrating the ability to adapt quickly to changing priorities and effectively collaborate with cross-functional teams. You will support the bigger picture, understanding and reacting to the wider needs of the business more »

in the heart of Dublin 2 that has been around for decades. A new position has been created in the team to improve their service delivery capabilities within the group. As a pivotal member of their IT department, the Service Delivery Manager will collaborate closely with … the Head of IT to ensure seamless IT support and service delivery, effectively meeting the needs of their customers. Key Responsibilities: Service Management: Enhance service levels through innovative Helpdesk strategies. Implement and refine service processes to maintain high performance. Manage End User device fleet to align … with business requirements. Develop and implement methodologies for exceptional service delivery. Anticipate future demands and enhance service delivery performance. Analyze processes for optimization, both internally and externally. Oversee projects and on-site AV facilities to ensure successful delivery. Create and implement end-user training programs for key applications. more »

Our clientis looking to recruit a Service Manager for the Childrens Social Care Quality Assurance Team. The successful candidate will be working in a well-structured, organised team who are growing their social worker staffing levels. To be considered for this post, you will be a qualified … experienced Social Work Manager who is in embedded in good practice and committed to the development of socia... APCT1_UKTJ more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. You’ll be trusted as a single point of … contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking – all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact … within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Job summary Service Delivery Manager - Band 7 Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? Join the London North West University Healthcare NHS Trust (LNWUH) dedicated to the Cardiology Department. This pivotal role involves overseeing the seamless delivery of healthcare services … meet the trust's healthcare goals. This post requires the post holder to be on-site . Main duties of the job Implementation of service specific development and transformation Delivery of NHSE KPIs and targets Delivery of quality and activity targets Management of financial expenditure Assist in development of … strategy Foster a culture of clinical integration within the division Support for the day to day operational management of the service Management of a full and flexible administrative support to the service Management of efficient robust data capture systems Active contribution to the delivery of "patient centred" services more »

Manager – Colchester Salary - Up to £55,000GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a service desk manager to their team on a permanent basis.This position is based on-site in Colchester, with the opportunity to work from … home once every fortnight or so - as well as very small requirement to visit their other offices.SkillsProven experience as a Service Desk Manager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. more »

SC/DV Service Transition Manager - 6 Months (forecasted till March 2025) Hybrid (London) - OUTSIDE IR35 - £400-450 IO Associates have an opportunity for an SC/DV Service Transition Manager on an initial 6-month basis (the project has been forecasted until March … The IT Consultancy work predominantly with government clients. They are needing someone who is currently responsible for documenting AiS artefacts and managing through the Service Acceptance process. You will be creating templates and content as well as working across multiple deliveries concurrently. They need someone to start immediately. You … be onsite in London 3 days per week with the occasional trip to client sites. The contract is Outside IR35. Requirements: Extensive experience in Service management. ITIL Framework - ITIL c3 qualified (Service Design and Transition Lifecycle/Capabilities or equivalent. Risk management experience Team player as well as more »