26 to 42 of 42 Remote/Hybrid Service Manager Jobs

Service Delivery Manager – EMS/AMS EPI-USE Location: United Kingdom (Remote) THE ROLE Due to continued growth, an opportunity has arisen for a Service Delivery Manager to join EPI-USE, operating across both Employee Managed Services (EMS) and Application Managed Services (AMS) . … This role is responsible for the end-to-end service delivery of payroll BPO (EMS) and application support (AMS) services for clients using SAP Payroll and SAP SuccessFactors. You will act as the primary client interface, ensuring service excellence, governance, and continuous improvement across both service lines. ...

client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, youll be the heartbeat of IT support operations, overseeing … running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. Youll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring … high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs ...

Senior Service Delivery Manager, Permanent At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. As a proud part of the Coca-Cola … technology plays a critical role in enabling growth, resilience, and exceptional customer experiences across every market. Our Global Technology team is seeking a Senior Service Delivery Manager to lead the delivery of secure, reliable, and business-critical IT services, while shaping the future of service management ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

international clients' with a HQ in Newcastle are looking to bring on an IT Field Service Manager as part of their core IT Ops Function. You will be involved in leading a national team of IT Field Engineers, ensuring all sites within the organisation are provided with … various sites across the country will be required. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Field Service plans and identify and work on continuous improvement of the service. Manage the Field Engineering teams day-to-day operations, providing colleagues with IT Support they ...

Service Transition Manager - SC Cleared - Contract Rate : £400 per day Duration : 6 months (extendable) Location : Hybrid - Milton Keynes IR35: Inside The role: A Government organisation is seeking an experienced Service Transition Manager to coordinate the successful transition of IT services into live operational environments. … teams to ensure new and changed services meet acceptance criteria and are delivered into BAU smoothly and effectively. Key responsibilities: Coordinate end-to-end Service Transition activities across multiple projects Manage service acceptance, go-live readiness, and early life support activities Work closely with operational teams to ensure ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, youll be the heartbeat of IT support operations, overseeing … running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approa click apply for full job details ...

Title: Service Assurance & Support Coordinator Location: Reading (Hybrid) About the Role We are looking for a proactive and technically capable Service Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident … management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively from diagnosis through to resolution. Take ownership of in-life service assurance across broadband and connectivity services Manage and progress faults, incidents, and service ...

that our recruitment process remains equitable and meaningful for everyone. Main duties of the job As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE. … times per month) to London, if this is not your preferred location. What you'll bring to the roleo Lead and performance manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels.o Act as a senior escalation point for complex technical issues ...

makes a difference, we’d love to hear from you! Key responsibilities of our Technology Services Assistant Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent … complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide ...

makes a difference, we'd love to hear from you! Key responsibilities of our Technology Services Assistant Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent … complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide ...

Role: IT Services Support Manager Salary: to £47,000 per annum, depending on experience Location: hybrid in Hampshire approx. 2-3x per week & on call rota We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high … right to work. Skills and experience required: Proven experience in an ICT support and delivery environment. Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4 Understanding of system integration principles and software testing methodologies. Strong background in enterprise architecture, infrastructure, and network design. Lead technical ...

Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team! Location: Dover (hybrid) Contract: Permanent Salary: £43,000 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services ...