End User Services Operations Manager
South East London, England, United Kingdom
Xpertise Recruitment
Job DescriptionRole: End User Services Operations ManagerLocation: West London – hybridSalary: £70,000 – 85,000 + benefitsWe have a great opportunity with one of our FTSE100 clients looking for an End User Services Operations Manager to join them during an exciting period of transformation.You’ll be delivering end … user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on … reduced incidents and fast recovery of services, including operational management of all end user vendors.The role:Ensure service delivery remains aligned to business needs by engaging with key stakeholders to understand and shape business requirements for the short and long termEnsure that services and key processes meet SLAsMonitor and more »
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