We are looking for a ServiceOwner for Commercial Applications to play a pivotal role in managing the estate of SaaS and on-premises products, ensuring seamless support for the business operations. This role involves overseeing critical applications such as Salesforce CRM and customer portals, driving improvements, and … maintaining vendor relationships to uphold service level agreements (SLAs). Key Responsibilities: Manage the estate of SaaS and on-premises products, with a focus on Salesforce CRM and customer portals. Ensure applications meet business requirements and incidents are resolved within agreed vendor SLAs. Oversee vendor relationships, ensuring timely payments … deliver optimisation opportunities within budget constraints. Implement standard processes for continuous improvement of application support. Simplify application support models to optimise expenditure while maintaining service quality. Provide regular status reports on application performance and project progress. more »
WHAT YOU'LL DO As a Product Owner managing Enterprise Service Portals, you'll be responsible for driving the vision for enhancing the employee service experience at BCG. This domain is instrumental in realizing the IT & Business Platforms Product Portfolio vision to ensure every employee feels like … topics to drive the right decisions for the organization YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree required 10+ years' experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field ServiceNow subject matter experience preferred, or related product(s) Strong understanding of service management, business … Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and enterprise search experience Background in Consulting industry a plus YOU'LL WORK WITH You'll report directly to the IT & Business Platforms more »
WHAT YOU'LL DO As a Product Owner managing Enterprise Service Portals, you'll be responsible for driving the vision for enhancing the employee service experience at BCG. This domain is instrumental in realizing the IT & Business Platforms Product Portfolio vision to ensure every employee feels like … topics to drive the right decisions for the organization YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree required 10+ years' experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field ServiceNow subject matter experience preferred, or related product(s) Strong understanding of service management, business … Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and enterprise search experience Background in Consulting industry a plus YOU'LL WORK WITH You'll report directly to the IT & Business Platforms more »
